BH Management
Resident Experience Specialist -BTR (Evergreen Req)
BH Management, Tampa, Florida, us, 33646
Job Location:
Tampa FL - Tampa, FLPosition Type:
Full Time 30-40 hours per weekSalary Range:
$22.00 - $24.00 HourlyJob Shift:
Day - including weekendsResident Experience Specialist BTR
The Resident Experience Specialist of Build to Rent is responsible for all leasing activities in accordance with company policies and Fair Housing guidelines; resolving resident issues timely; providing prompt and professional service to internal and external customers; handling various office duties including, but not limited to, assisting with event and leasing marketing campaigns, providing assistance as needed regarding housing materials. The resident experience specialist – BTR is a Hybrid/Traveling remote position but will work at multiple sites and run between three and six communities simultaneously.Essential Job Functions:Provides effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functions.Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager – build to rent.Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community/communities.Inspects all pre-leased homes prior to resident scheduled move in date: coordinate all changes regarding resident move outs.Communicate with residents regarding needs and periodically follow up on completed service requests.General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community/communities.Assist with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager - BTR, as directed to meet business needs.Other duties as assigned.Minimum Qualifications/Skills:High School Diploma/GEDAbility to travel a minimum of 60%Excellent customer service, interpersonal skills, and professional demeanorBasic computer knowledge/office equipment skillsExcellent attention to detail, organizational/multi-tasking skillsExcellent communication skillsAbility to thrive in a fast-paced environmentAbility to work with a diverse group of people and customersDemonstrated sales and closing skillsA valid driver’s license may be requiredWhere required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.Work Schedule:
8am-5pm, Monday-Friday (will vary based on property needs).BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
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Tampa FL - Tampa, FLPosition Type:
Full Time 30-40 hours per weekSalary Range:
$22.00 - $24.00 HourlyJob Shift:
Day - including weekendsResident Experience Specialist BTR
The Resident Experience Specialist of Build to Rent is responsible for all leasing activities in accordance with company policies and Fair Housing guidelines; resolving resident issues timely; providing prompt and professional service to internal and external customers; handling various office duties including, but not limited to, assisting with event and leasing marketing campaigns, providing assistance as needed regarding housing materials. The resident experience specialist – BTR is a Hybrid/Traveling remote position but will work at multiple sites and run between three and six communities simultaneously.Essential Job Functions:Provides effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functions.Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager – build to rent.Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community/communities.Inspects all pre-leased homes prior to resident scheduled move in date: coordinate all changes regarding resident move outs.Communicate with residents regarding needs and periodically follow up on completed service requests.General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community/communities.Assist with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager - BTR, as directed to meet business needs.Other duties as assigned.Minimum Qualifications/Skills:High School Diploma/GEDAbility to travel a minimum of 60%Excellent customer service, interpersonal skills, and professional demeanorBasic computer knowledge/office equipment skillsExcellent attention to detail, organizational/multi-tasking skillsExcellent communication skillsAbility to thrive in a fast-paced environmentAbility to work with a diverse group of people and customersDemonstrated sales and closing skillsA valid driver’s license may be requiredWhere required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.Work Schedule:
8am-5pm, Monday-Friday (will vary based on property needs).BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
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