Deer Valley Resort
Lodging Assistant General Manager - Year Round
Deer Valley Resort, West Valley City, Utah, United States,
Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resortsFriends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)Subsidized meals at Employee Dining Rooms offered for staff while on shiftSubsidized housing options available for seasonal full-time staffDiscounts for staff members at restaurants, shops, and service providers in Park CityHealthcare options are available for staff members401k plan with company match
PURPOSE OF POSITION:
To ensure the satisfaction of guests, owners, and employees by maintaining a safe environment and delivering exceptional service. The role is also responsible for achieving budgeted profitability through efficient operational management and adherence to safety standards.
RESPONSIBILITIES:
Operational Oversight & Property Management:
Direct all aspects of lodge operations including guest services, maintenance, housekeeping, front office, and food and beverage services.
Ensure the lodge operates efficiently to meet financial goals and improve overall performance.
Maintain high product quality standards across all departments, focusing on cleanliness, maintenance, and overall appearance of the property.
Collaborate with the General Manager to oversee capital projects, financial reporting, and ensure compliance with safety standards.
Manage profit and loss for the HOA and Deer Valley Resort, with oversight of budgets, forecasting, and the timely completion of month-end procedures.
Leadership, Team Management, & Employee Development:
Directly manage department heads, including Guest Services, Maintenance, and Housekeeping Managers, ensuring effective leadership within their teams.
Actively participate in recruitment, training, and retention of staff to build and maintain a highly skilled and motivated workforce.
Schedule staff across departments to maintain adequate coverage and optimize workflow while adhering to budgetary guidelines.
Ensure that all teams work cohesively by fostering a spirit of cooperation and teamwork, and maintain high levels of professionalism and service.
Guest & Owner Relations:
Act as a point of contact for guests, owners, and employees, demonstrating proactive problem-solving and conflict resolution with a focus on empathy and respect.
Oversee guest service standards, ensuring that issues are resolved promptly and with exceptional care to guarantee a positive guest experience.
Maintain open communication with owners and guests, providing regular updates on operations, financial matters, and property-related issues.
Support the General Manager in overseeing communication and marketing efforts, including website content, social media, and digital platform consistency.
Financial & HOA Administration:
Assist in managing HOA and Deer Valley Resort annual budgets, ensuring all financial aspects of the property are accurate and within budgetary limits.
Present monthly financial reports, including profit and loss statements, for management review and HOA board presentation.
Collaborate on tri-annual reserve studies, monitoring long-term financial planning for property upkeep and improvement.
Oversee owner accounting software for dues and special assessments, working closely with Deer Valley accountants on billing and financial accuracy.
Participate in board and annual meetings, contributing to discussions on property management, financial performance, and future planning.
QUALIFICATIONS:
5+ years of management experience, with at least 4 years in a senior-level hospitality role.
Strong computer skills, including proficiency in Word and Excel.
Excellent communication skills, both verbal and written.
HOA management experience is preferred.
Demonstrated patience, problem-solving ability, and organizational skills.
Ability to multitask and prioritize effectively.
Knowledge of budgeting, forecasting, P&L, capital planning, and accounting procedures.
Capable of lifting up to 30 lbs., carrying luggage, and operating a company vehicle.
Availability to work weekends and holidays as required.
Expertise in employee relations, including coaching, team-building, and conflict resolution.
DATES OF EMPLOYMENT:Year Round
PAY RATE:Pay: $83,000 - 95,000, dependent on experience
Deer Valley Resort is an Equal Opportunity Employer.#J-18808-Ljbffr
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resortsFriends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)Subsidized meals at Employee Dining Rooms offered for staff while on shiftSubsidized housing options available for seasonal full-time staffDiscounts for staff members at restaurants, shops, and service providers in Park CityHealthcare options are available for staff members401k plan with company match
PURPOSE OF POSITION:
To ensure the satisfaction of guests, owners, and employees by maintaining a safe environment and delivering exceptional service. The role is also responsible for achieving budgeted profitability through efficient operational management and adherence to safety standards.
RESPONSIBILITIES:
Operational Oversight & Property Management:
Direct all aspects of lodge operations including guest services, maintenance, housekeeping, front office, and food and beverage services.
Ensure the lodge operates efficiently to meet financial goals and improve overall performance.
Maintain high product quality standards across all departments, focusing on cleanliness, maintenance, and overall appearance of the property.
Collaborate with the General Manager to oversee capital projects, financial reporting, and ensure compliance with safety standards.
Manage profit and loss for the HOA and Deer Valley Resort, with oversight of budgets, forecasting, and the timely completion of month-end procedures.
Leadership, Team Management, & Employee Development:
Directly manage department heads, including Guest Services, Maintenance, and Housekeeping Managers, ensuring effective leadership within their teams.
Actively participate in recruitment, training, and retention of staff to build and maintain a highly skilled and motivated workforce.
Schedule staff across departments to maintain adequate coverage and optimize workflow while adhering to budgetary guidelines.
Ensure that all teams work cohesively by fostering a spirit of cooperation and teamwork, and maintain high levels of professionalism and service.
Guest & Owner Relations:
Act as a point of contact for guests, owners, and employees, demonstrating proactive problem-solving and conflict resolution with a focus on empathy and respect.
Oversee guest service standards, ensuring that issues are resolved promptly and with exceptional care to guarantee a positive guest experience.
Maintain open communication with owners and guests, providing regular updates on operations, financial matters, and property-related issues.
Support the General Manager in overseeing communication and marketing efforts, including website content, social media, and digital platform consistency.
Financial & HOA Administration:
Assist in managing HOA and Deer Valley Resort annual budgets, ensuring all financial aspects of the property are accurate and within budgetary limits.
Present monthly financial reports, including profit and loss statements, for management review and HOA board presentation.
Collaborate on tri-annual reserve studies, monitoring long-term financial planning for property upkeep and improvement.
Oversee owner accounting software for dues and special assessments, working closely with Deer Valley accountants on billing and financial accuracy.
Participate in board and annual meetings, contributing to discussions on property management, financial performance, and future planning.
QUALIFICATIONS:
5+ years of management experience, with at least 4 years in a senior-level hospitality role.
Strong computer skills, including proficiency in Word and Excel.
Excellent communication skills, both verbal and written.
HOA management experience is preferred.
Demonstrated patience, problem-solving ability, and organizational skills.
Ability to multitask and prioritize effectively.
Knowledge of budgeting, forecasting, P&L, capital planning, and accounting procedures.
Capable of lifting up to 30 lbs., carrying luggage, and operating a company vehicle.
Availability to work weekends and holidays as required.
Expertise in employee relations, including coaching, team-building, and conflict resolution.
DATES OF EMPLOYMENT:Year Round
PAY RATE:Pay: $83,000 - 95,000, dependent on experience
Deer Valley Resort is an Equal Opportunity Employer.#J-18808-Ljbffr