Talentify.io
Customer Technical Support Specialist - Remote ($18.50 - $21.50 / hour)
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry:
Diabetes Technology
Why Consider This Job OpportunitySalary up to $21.50/hrOpportunity for career advancement and growth within the organizationWork remotelyChance to make a positive impact on people living with diabetesInnovative and human-centered approach to design and developmentWhat To Expect (Job Responsibilities)Respond to customer inquiries via phone calls, chat messages, and emailsTroubleshoot issues related to insulin pumps, software, and mobile appsDocument customer interactions in the CRM systemPropose improvements to customer processes and materialsEnsure compliance with regulatory requirements and company policiesWhat Is Required (Qualifications)Bilingual-English/Spanish or English/French desiredAbility to read and follow flow diagrams and work with decision treesClear verbal and written communication skillsSolid understanding of web-based software and troubleshootingHigh School diploma requiredHow To Stand Out (Preferred Qualifications)1 year previous experience in Customer ServiceExperience working in a HIPAA environmentPrevious IT helpdesk experienceFamiliarity with driver installation, computer security, and server configuration
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Diabetes Technology
Why Consider This Job OpportunitySalary up to $21.50/hrOpportunity for career advancement and growth within the organizationWork remotelyChance to make a positive impact on people living with diabetesInnovative and human-centered approach to design and developmentWhat To Expect (Job Responsibilities)Respond to customer inquiries via phone calls, chat messages, and emailsTroubleshoot issues related to insulin pumps, software, and mobile appsDocument customer interactions in the CRM systemPropose improvements to customer processes and materialsEnsure compliance with regulatory requirements and company policiesWhat Is Required (Qualifications)Bilingual-English/Spanish or English/French desiredAbility to read and follow flow diagrams and work with decision treesClear verbal and written communication skillsSolid understanding of web-based software and troubleshootingHigh School diploma requiredHow To Stand Out (Preferred Qualifications)1 year previous experience in Customer ServiceExperience working in a HIPAA environmentPrevious IT helpdesk experienceFamiliarity with driver installation, computer security, and server configuration
#J-18808-Ljbffr