Wolters Kluwer - Financial Services Solutions
Customer Success Manager
Wolters Kluwer - Financial Services Solutions, Columbus, Ohio, United States,
Wolters Kluwer - Financial Services SolutionsJob Summary
Wolters Kluwer Health's Clinical Effectiveness (CE) organization is seeking a Customer Success Engagement Manager. This role involves managing customer product utilization and ensuring successful implementation of CE products. The manager will collaborate with the Customer Success team and Sales Account Managers to establish and strengthen customer relationships.Responsibilities
Build and maintain customer relationships, manage expectations, and support success and renewal.Serve as a liaison between CE and customer executive leadership during project planning, execution, implementation, and utilization efforts.Complete executive planning sessions for customer accounts and share best practices.Design workflows, trainings, and deployment plans to meet customer needs.Present findings internally and externally to improve customer success.Develop effective plans for large-scale customer deployments.Lead the execution of comprehensive customer project plans.Track progress and effectiveness of plans, report to customer leadership and internal stakeholders.Oversee customer utilization and analyze usage patterns to identify areas of improvement.Work with customers to re-engineer workflow processes.Partner with marketing on communication planning and identify cross-sell/up-sell opportunities.Advise sales team on contract terms and pricing, review implementation scopes, and provide support to customers.Qualifications
Bachelor's degree required, preferably in Business/Health Administration.4-7 years of experience working with healthcare systems, preferably in a project manager or IT liaison role.Strong customer relationship-building skills and understanding of clinical environments and workflows.Knowledge of Electronic Health Record (EHR) systems and health technology.Excellent project management and communication skills.Superb presentation, oral, and written communication skills.Key Skills Needed
Strong customer relationship-building skillsUnderstanding of clinical environments and workflowsKnowledge of Electronic Health Record (EHR) systemsExcellent project management skillsSuperb presentation, oral, and written communication skillsJob seniority: mid-to-senior level
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Wolters Kluwer Health's Clinical Effectiveness (CE) organization is seeking a Customer Success Engagement Manager. This role involves managing customer product utilization and ensuring successful implementation of CE products. The manager will collaborate with the Customer Success team and Sales Account Managers to establish and strengthen customer relationships.Responsibilities
Build and maintain customer relationships, manage expectations, and support success and renewal.Serve as a liaison between CE and customer executive leadership during project planning, execution, implementation, and utilization efforts.Complete executive planning sessions for customer accounts and share best practices.Design workflows, trainings, and deployment plans to meet customer needs.Present findings internally and externally to improve customer success.Develop effective plans for large-scale customer deployments.Lead the execution of comprehensive customer project plans.Track progress and effectiveness of plans, report to customer leadership and internal stakeholders.Oversee customer utilization and analyze usage patterns to identify areas of improvement.Work with customers to re-engineer workflow processes.Partner with marketing on communication planning and identify cross-sell/up-sell opportunities.Advise sales team on contract terms and pricing, review implementation scopes, and provide support to customers.Qualifications
Bachelor's degree required, preferably in Business/Health Administration.4-7 years of experience working with healthcare systems, preferably in a project manager or IT liaison role.Strong customer relationship-building skills and understanding of clinical environments and workflows.Knowledge of Electronic Health Record (EHR) systems and health technology.Excellent project management and communication skills.Superb presentation, oral, and written communication skills.Key Skills Needed
Strong customer relationship-building skillsUnderstanding of clinical environments and workflowsKnowledge of Electronic Health Record (EHR) systemsExcellent project management skillsSuperb presentation, oral, and written communication skillsJob seniority: mid-to-senior level
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