Distinctive Hospitality Group
Front Office Manager
Distinctive Hospitality Group, Somerville, Massachusetts, us, 02145
The Holiday Inn Boston Bunker Hill is looking for a Front Office Manager who will be responsible for maintaining a high quality of service offered to guests while maximizing profitability through the management of the functional areas of reservations, guest registration, bell services, telephone services, guest accounting and night audit. Responsible for achieving budgeted revenues and expenses and maximizing profitability related to the guest services department. Develops short term and long term financial and operational plans for the guest services department which relate to the overall objectives of the hotel.
Pay: $60,000 per year
The ideal candidate for this position
Strong project management skills; managing time effectively and prioritizing for results.
Highly resourceful, flexible and creative in solving problems.
Excellent written, verbal and presentation skills.
Excellent decision-making skills.
Strong inter-personal and organizational skills.
Strong written and verbal communication skills.
Ability and desire to adapt quickly to change.
Proficient in Microsoft Office and Opera.
What you will be doing
Train, supervise, coach, and counsel front office staff.
Oversee daily operations of Front Office staff to include quality assurance, guest satisfaction, payroll expenses, weekly scheduling, and inter and/or intra department communication.
Prepare annual guest service department budget to include revenues, payroll, and direct expenses.
Prepare weekly schedules anticipating business levels and emerging trends.
Prepare forecasts - weekly 30-60-90 day.
Handle guest's requests and complaints appropriately and with urgency and accuracy.
Conduct daily shift meetings and monthly departmental meetings.
Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.
Qualifications
Associate degree or bachelor's Degree in related field (i.e. Hotel Management) preferred.
Minimum of 3 years' experience with front desk operations preferred.
Minimum of 3 years front desk supervision experience preferred.
Minimum of 3 years hotel experience preferred.
Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Pay: $60,000 per year
The ideal candidate for this position
Strong project management skills; managing time effectively and prioritizing for results.
Highly resourceful, flexible and creative in solving problems.
Excellent written, verbal and presentation skills.
Excellent decision-making skills.
Strong inter-personal and organizational skills.
Strong written and verbal communication skills.
Ability and desire to adapt quickly to change.
Proficient in Microsoft Office and Opera.
What you will be doing
Train, supervise, coach, and counsel front office staff.
Oversee daily operations of Front Office staff to include quality assurance, guest satisfaction, payroll expenses, weekly scheduling, and inter and/or intra department communication.
Prepare annual guest service department budget to include revenues, payroll, and direct expenses.
Prepare weekly schedules anticipating business levels and emerging trends.
Prepare forecasts - weekly 30-60-90 day.
Handle guest's requests and complaints appropriately and with urgency and accuracy.
Conduct daily shift meetings and monthly departmental meetings.
Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.
Qualifications
Associate degree or bachelor's Degree in related field (i.e. Hotel Management) preferred.
Minimum of 3 years' experience with front desk operations preferred.
Minimum of 3 years front desk supervision experience preferred.
Minimum of 3 years hotel experience preferred.
Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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