EOS IT Solutions
Audio Visual / Video Conferencing Maintenance Technician Tier 2 New Menlo Park,
EOS IT Solutions, Menlo Park, California, United States, 94029
OUR COMPANY:
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
The
Audio Visual (AV) Maintenance Technician Tier 2
will provide support in video conferencing equipment and ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction, and software configurations, and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. This position is additionally responsible for commissioning retrofits and new builds.
KEY RESPONSIBILITIES:
Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms
Primary user-facing POC for all VC related issues
Provide strong client level support to users, with a predisposition to de-escalate technical fails
Perform break fix (user reported incident) tasks within target SLA response window
Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
Maintain accurate tagging and data entry of all tasks, projects, and requests performed
Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA’s of high profile staff.
White glove VC technical support for C-suite and high level management
Provide VC focused support for high profile events
RCA reported network related call escalation issues
Active monitoring of local and global VC Endpoints and related hardware
Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices
Initiate Cisco TAC cases and vendor RMA’s for equipment
Advise and QC integrators of client installation standards
Partner with OTD New Builds DPM’s to provision and deploy all VC and VIO related equipment in new office locations
Track inventory of on-site supplies, consumables, and assets
Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools
ESSENTIAL CRITERIA:
Ability to be self-motivated and accountable in a fast-pace, independent environment
Ability to think creatively as well as methodically regarding technical issues
Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
Strong interpersonal, customer service, and conflict resolution skills
Willingness to learn and adapt to client culture
Ability to work both independently as well as with a team
Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
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EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
The
Audio Visual (AV) Maintenance Technician Tier 2
will provide support in video conferencing equipment and ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction, and software configurations, and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. This position is additionally responsible for commissioning retrofits and new builds.
KEY RESPONSIBILITIES:
Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms
Primary user-facing POC for all VC related issues
Provide strong client level support to users, with a predisposition to de-escalate technical fails
Perform break fix (user reported incident) tasks within target SLA response window
Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
Maintain accurate tagging and data entry of all tasks, projects, and requests performed
Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA’s of high profile staff.
White glove VC technical support for C-suite and high level management
Provide VC focused support for high profile events
RCA reported network related call escalation issues
Active monitoring of local and global VC Endpoints and related hardware
Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices
Initiate Cisco TAC cases and vendor RMA’s for equipment
Advise and QC integrators of client installation standards
Partner with OTD New Builds DPM’s to provision and deploy all VC and VIO related equipment in new office locations
Track inventory of on-site supplies, consumables, and assets
Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools
ESSENTIAL CRITERIA:
Ability to be self-motivated and accountable in a fast-pace, independent environment
Ability to think creatively as well as methodically regarding technical issues
Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
Strong interpersonal, customer service, and conflict resolution skills
Willingness to learn and adapt to client culture
Ability to work both independently as well as with a team
Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
#J-18808-Ljbffr