AvidXchange, Inc.
Customer Success Manager II, Supplier
AvidXchange, Inc., Charlotte, North Carolina, United States, 28245
Job OverviewThe Customer Success Manager II is a highly strategic role that is responsible for engaging with our enterprise supplier customers and acting as a trusted advisor to a portfolio of customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions and ensuring our customers realize value from their investment. Customer Success Managers focus on retaining buyer customers by ensuring satisfaction with our products and services.What you'll do:Build and maintain lasting relationships with a set book of businessFacilitate business reviews, regular health checks and other customer touch pointsMonitor and manage customer adoption, retention and annual recurring revenueWork cross-functionally to manage and drive resolution to customer escalationsIdentify opportunities for product innovationBe the voice of the customer by facilitating streamlined communication to customers, communicate cross-customer trends in experience, amplify customer escalations across teams internally, and collaborate with Supplier Success and other cross functional teams to improve the overall customer experience.What we're looking for:3+ years sales or customer management experience preferably at the enterprise/C-levelPrior experience successfully working cross-functionally to achieve shared goalsProven track record of successfully prioritizing tasks in a fast-paced environmentStrong Excel and Microsoft Suite experienceStrong written and verbal consultative communication skillsTypically requires a University Degree or equivalent experienceSoftware as a Service (SaaS) Customer Success experienceExperience in successfully managing complex projectsExperience managing customer implementationStrong organization and time management skillsPassionate about working with customersComfortable and proficient with managing conflict and working with diverse populationsStrong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholdersSelf-motivated, team-oriented, very responsible and focused on exceeding client expectationsAbility to perform comfortably in a high-intensity deadline-oriented work environment is a must-haveUp to 25% travel may be requiredAbout AvidXchange:AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange,
mindset is everything . We are
Connected
as People ,
Growth Minded , and
Customer Obsessed . These three mindsets represent our culture – who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified as a Great Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work.Who you are:A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.What you'll get:AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you' – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.AvidXers enjoy:18 days PTO*11 Holidays (8 company recognized & 3 floating holidays)16 hours per year of paid Volunteer Time Off (VTO)Competitive Healthcare401k Match up to 4%Parental Leave: 8 weeks 100% paid by AvidXchange***Discounts on Pet, Home, and Auto insuranceBrightDime Financial Wellness Tool, offered free to teammatesWeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centersPerks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and moreOnsite gym fitness center, yoga studio, and basketball court****Tuition Reimbursement up to the federal maximum of $5,250*****Hybrid Workplace FlexibilityFree parkingFully granted from beginning of year, pro-rated if hired mid-year**Charlotte location only***Must be full-time for at least 3 months****Charlotte location only*****Must be full-time for at least one yearEqual Employment OpportunityAvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
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mindset is everything . We are
Connected
as People ,
Growth Minded , and
Customer Obsessed . These three mindsets represent our culture – who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified as a Great Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work.Who you are:A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.What you'll get:AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you' – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.AvidXers enjoy:18 days PTO*11 Holidays (8 company recognized & 3 floating holidays)16 hours per year of paid Volunteer Time Off (VTO)Competitive Healthcare401k Match up to 4%Parental Leave: 8 weeks 100% paid by AvidXchange***Discounts on Pet, Home, and Auto insuranceBrightDime Financial Wellness Tool, offered free to teammatesWeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centersPerks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and moreOnsite gym fitness center, yoga studio, and basketball court****Tuition Reimbursement up to the federal maximum of $5,250*****Hybrid Workplace FlexibilityFree parkingFully granted from beginning of year, pro-rated if hired mid-year**Charlotte location only***Must be full-time for at least 3 months****Charlotte location only*****Must be full-time for at least one yearEqual Employment OpportunityAvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
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