BrightSpeed LLC
Senior Manager, Product & Platform Innovation - Governance
BrightSpeed LLC, Charlotte, North Carolina, United States, 28245
Full-timeDepartment: Architecture, Product and TechnologyCompany Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.Be a part of the team that will make this vision a reality….designing and building a world-class fiber network and creating a customer experience second to none.Brightspeed has an exciting opportunity for a Senior Manager, Product & Platform Innovation - Governance to join our rapidly growing team! In this role, you will oversee technical program management workflow and governance, software modernization, and communication via a team of resources. You will work closely with IT and Business Operations leads to ensure alignment of processes and visions. The principal purpose is to drive transformation, automation, consistent project management, and process efficiency for all platform and operational processes for consumer and business. This position will report to the Director, Product & Platform Innovation - Governance.As the Senior Manager, Product & Platform Innovation - Governance, your duties and responsibilities will include:Strategic Planning and ExecutionDevelop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring and quality assurance for consumer & business.Drive long-term modernization and technical advancement planning for Product & Platform Innovation programs.Drive successful execution of projects in alignment with the Strategic Growth Plan.Leverage and standardize an agile methodology to drive the enablement and use the business KPIs to execute iterative constant improvement.Formulate strategic plans to meet business needs and address industry trends and challenges.Identify and prioritize key areas for process improvement, including operational efficiency, digital transformation, and innovation initiatives.Collaborate with cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations.Own domain program management including plan creation and tracking; issue escalation and resolution; progress documentation and status report preparation and communication in both formal and informal settings.Support companywide Operational Readiness Production Testing in collaboration with Go / No Go facilitation.Support business case development with cost/benefit analysis for continuous funding and prioritization.Use data and KPIs to drive the system platform to support and automate business functions in an iterative and agile implementation format.Implementing and Innovating Consumer and Business System StacksDevelop a scalable and robust cross-domain system stack that caters to consumer and business customers’ needs and business outcomes.Define digital transformation and enable operational efficiencies, through key analytics, enhancing product and service delivery, customer experiences.Create cohesive cross-domain consumer and business operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities and customer experiences.Unify Program Management delivery on existing Tier 2 & 3 platform support while executing on the implementation delivery of new technologies across Digital Engagement, Service Delivery, Dispatch & Field Tech Mobility.Lead the domain to develop and drive TSA exit related strategies and requirements.Build and manage a team of resources that will enhance & support internal and external clients via a suite of projects and programs at Brightspeed.Own, manage, and communicate domain program management, financials, and KPIs for Product & Platform Innovation. Collaborate with business partners to ensure:Develop business cases with cost/benefit analysis for continuous funding and prioritization.Solutions are properly architected, comply with acceptance criteria, meet security requirements and reviews, and align with project objectives.Documentation is consistent, clear and properly retained.Required level of training, reporting documentation and communication is available for all audiences.Leadership and Team ManagementManage day-to-day operations of the Product & Platform Innovation team including domain program roadmap, program and organizational budgets, executive leadership deck preparation, communication cadences, team meetings, people & culture initiatives, project/program gap coverage, etc.Responsible for Chief of Staff functions for the Product & Platform Innovation team and Vice President including:Yearly goal planning and tracking.1-N List management and reporting.Employee engagement plans and get-well plans.Communication cadences & agendas.Team calendar management.Email distribution list creation and management.Shared mailbox creation and management.VP calendar management.VP communications creation and distribution.VP Playbook creation and management.Lead your team developing growth and talent plans, new skillsets, appropriate training, succession plans and a data-first approach.Responsible for collaborating with organizational leadership and business partners to maintain and keep project schedules, playbooks, and release schedules.Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the most senior level of the business.Responsible for team operational logistics including people & culture initiatives, operational get-well plans, assignment implementation & follow up, and communication cadences & agendas.Coordinate and manage organizational goals, objectives, budget and KPI attainment.Partner with internal stakeholders to develop and maintain definitions and ensure consistent use of standardized metrics and KPIs across domains.Manage domain JIRA management including Product Owner partnership, user story oversight and management, PI planning prioritization, and completion tracking.Collaborate with vendors and third-party service providers to procure necessary technologies and services.Negotiate contracts and service level agreements to ensure optimal value and quality.Qualifications
WHAT IT TAKES TO CATCH OUR EYE:Bachelor’s degree in Business, Project Management or related field.8+ years of experience managing cross-functional and/or cross-team projects.7+ years of strong technical experience, preferably in telecommunications, specifically dispatch.Successful teamwork experience and demonstrated leadership abilities.Excellent client-facing and internal communication skills.Passionate about leading people, driving change, and focused on innovating systems and support through collaboration.Enjoy simplifying and reinventing systems and experiences, have a solid strategic vision, and can identify friction points and implement innovative solutions.Bonus Points forApplicable Program Certification.Agile certification; PO, PM, SM.The following application knowledge:Smartsheets.#LI-SS1Additional Information
WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.Diversity, equity and inclusion
are at the center of our grounding belief in Being Real.When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.For all applicants, please take a moment to review our Privacy Notices:
#J-18808-Ljbffr
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.Be a part of the team that will make this vision a reality….designing and building a world-class fiber network and creating a customer experience second to none.Brightspeed has an exciting opportunity for a Senior Manager, Product & Platform Innovation - Governance to join our rapidly growing team! In this role, you will oversee technical program management workflow and governance, software modernization, and communication via a team of resources. You will work closely with IT and Business Operations leads to ensure alignment of processes and visions. The principal purpose is to drive transformation, automation, consistent project management, and process efficiency for all platform and operational processes for consumer and business. This position will report to the Director, Product & Platform Innovation - Governance.As the Senior Manager, Product & Platform Innovation - Governance, your duties and responsibilities will include:Strategic Planning and ExecutionDevelop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring and quality assurance for consumer & business.Drive long-term modernization and technical advancement planning for Product & Platform Innovation programs.Drive successful execution of projects in alignment with the Strategic Growth Plan.Leverage and standardize an agile methodology to drive the enablement and use the business KPIs to execute iterative constant improvement.Formulate strategic plans to meet business needs and address industry trends and challenges.Identify and prioritize key areas for process improvement, including operational efficiency, digital transformation, and innovation initiatives.Collaborate with cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations.Own domain program management including plan creation and tracking; issue escalation and resolution; progress documentation and status report preparation and communication in both formal and informal settings.Support companywide Operational Readiness Production Testing in collaboration with Go / No Go facilitation.Support business case development with cost/benefit analysis for continuous funding and prioritization.Use data and KPIs to drive the system platform to support and automate business functions in an iterative and agile implementation format.Implementing and Innovating Consumer and Business System StacksDevelop a scalable and robust cross-domain system stack that caters to consumer and business customers’ needs and business outcomes.Define digital transformation and enable operational efficiencies, through key analytics, enhancing product and service delivery, customer experiences.Create cohesive cross-domain consumer and business operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities and customer experiences.Unify Program Management delivery on existing Tier 2 & 3 platform support while executing on the implementation delivery of new technologies across Digital Engagement, Service Delivery, Dispatch & Field Tech Mobility.Lead the domain to develop and drive TSA exit related strategies and requirements.Build and manage a team of resources that will enhance & support internal and external clients via a suite of projects and programs at Brightspeed.Own, manage, and communicate domain program management, financials, and KPIs for Product & Platform Innovation. Collaborate with business partners to ensure:Develop business cases with cost/benefit analysis for continuous funding and prioritization.Solutions are properly architected, comply with acceptance criteria, meet security requirements and reviews, and align with project objectives.Documentation is consistent, clear and properly retained.Required level of training, reporting documentation and communication is available for all audiences.Leadership and Team ManagementManage day-to-day operations of the Product & Platform Innovation team including domain program roadmap, program and organizational budgets, executive leadership deck preparation, communication cadences, team meetings, people & culture initiatives, project/program gap coverage, etc.Responsible for Chief of Staff functions for the Product & Platform Innovation team and Vice President including:Yearly goal planning and tracking.1-N List management and reporting.Employee engagement plans and get-well plans.Communication cadences & agendas.Team calendar management.Email distribution list creation and management.Shared mailbox creation and management.VP calendar management.VP communications creation and distribution.VP Playbook creation and management.Lead your team developing growth and talent plans, new skillsets, appropriate training, succession plans and a data-first approach.Responsible for collaborating with organizational leadership and business partners to maintain and keep project schedules, playbooks, and release schedules.Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the most senior level of the business.Responsible for team operational logistics including people & culture initiatives, operational get-well plans, assignment implementation & follow up, and communication cadences & agendas.Coordinate and manage organizational goals, objectives, budget and KPI attainment.Partner with internal stakeholders to develop and maintain definitions and ensure consistent use of standardized metrics and KPIs across domains.Manage domain JIRA management including Product Owner partnership, user story oversight and management, PI planning prioritization, and completion tracking.Collaborate with vendors and third-party service providers to procure necessary technologies and services.Negotiate contracts and service level agreements to ensure optimal value and quality.Qualifications
WHAT IT TAKES TO CATCH OUR EYE:Bachelor’s degree in Business, Project Management or related field.8+ years of experience managing cross-functional and/or cross-team projects.7+ years of strong technical experience, preferably in telecommunications, specifically dispatch.Successful teamwork experience and demonstrated leadership abilities.Excellent client-facing and internal communication skills.Passionate about leading people, driving change, and focused on innovating systems and support through collaboration.Enjoy simplifying and reinventing systems and experiences, have a solid strategic vision, and can identify friction points and implement innovative solutions.Bonus Points forApplicable Program Certification.Agile certification; PO, PM, SM.The following application knowledge:Smartsheets.#LI-SS1Additional Information
WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.Diversity, equity and inclusion
are at the center of our grounding belief in Being Real.When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.For all applicants, please take a moment to review our Privacy Notices:
#J-18808-Ljbffr