Customer Success Manager (Austin, Texas)

Do you thrive in a fast-paced environment where innovation meets results? Are you passionate about helping businesses reach their full potential?As a trailblazing SaaS company in the field service industry, we're at the forefront of change, driving success in one of today's most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication – all in one place.Who We NeedAre you an experienced Customer Success professional looking for a challenging opportunity to join a fast-paced company that values professional growth and values your input? Look no further! Workiz, a dynamic and rapidly growing organization, is seeking a Customer Success Manager to join our team. With a start-up mentality and limitless potential, Workiz offers a supportive and driven work environment where you can excel while having fun.ResponsibilitiesDevelop and maintain strong relationships with a portfolio of strategic customers, serving as their trusted advisor and main point of contact.Understand and align with customers' business objectives, providing guidance on how Workiz can best support their goals.Proactively engage with customers to understand their needs, identify areas for improvement, and recommend solutions to optimize their experience.Collaborate with cross-functional teams, including Onboarding, Product, and Support, to address customer needs, resolve issues, and drive customer satisfaction.Identify and capitalize on upsell and expansion opportunities within existing accounts.Serve as an escalation point for customer issues and concerns, providing timely and effective resolution while maintaining a high level of customer satisfaction.Stay up-to-date with industry trends, best practices, and competitor activities to provide valuable insights and recommendations to customers.Analyze customer usage patterns and behaviors to identify at-risk accounts and develop targeted retention plans to mitigate churn.Minimum Qualifications2+ years of Customer Success or Account Management experience, preferably in a SaaS environment.Strong experience and proficiency in working with Customer Relationship Management (CRM) software, preferably HubSpot.Exceptional multitasking abilities, time management skills, and effective communication (both verbal and written).Demonstrated success in building rapport with customers across different levels, primarily through email and phone interactions.Strong work ethic and adaptability to thrive in rapidly changing environments.Bonus PointsA bachelor's degree in a relevant field such as Business Administration or a related discipline.In lieu of a degree, equivalent work experience in a customer-facing role within the industry will be considered.Why Join Workiz?We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities.Why You’ll Love Being a Workizer:Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting!Collaborative Excellence: We foster a culture of teamwork where exceptional achievers and quick learners can thrive. Together, we deliver impactful results.Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight.Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other.Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working.We take our work seriously, but we know how to let loose and celebrate our wins!PerksFuel Up & Unwind: We keep our kitchen stocked with top-notch coffee and a variety of snacks to energize your day.Four-Legged Friends Welcome: Bring your furry co-pilot to work and join our pack of friendly pups.Bonding Beyond Desks: We believe in building strong teams, both inside and outside the office with our office book club, catered lunches and office happy hours.Unleash Your Inner Gamer: Take a break and recharge in our game room, featuring a stocked fridge, a pool table, a dartboard, mini putting green, and gaming systems.Compensation And BenefitsMarket-level compensation based on experience 67k base, $80,000-$85,000 On-Target Earnings. Workiz provides a comprehensive benefits package, featuring employee stock options, Medical, Dental, and Vision coverage options, and up to a 4% match on 401k contributions.Inclusivity StatementAt Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.

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