Customer Support Specialist for voice and chat account

Creatunity LLC , a rapidly growing

marketing agency

and

e-commerce company , is seeking a

Customer Support Specialist

for

voice account

and

chat

to join our dynamic team.

Responsibilities:Responding to inquiries

and complaints from customers via voice calls and/or chat.Providing prompt, courteous, and professional service

to all clients.Troubleshooting technical issues

and escalating complex problems to the appropriate department.Maintaining accurate records

of all client interactions and transactions.Collaborating with the customer support team

to ensure timely and efficient issue resolution.Identifying opportunities

to improve the customer experience and communicating these to the team.

Requirements:Native Speaker level

proficiency in

Filipino

and

English .Bachelor's degree

in a related field (e.g. business, marketing, communication).2+ years of experience

in a customer support role.Excellent communication

skills, both written and verbal.Ability to work under pressure

in a fast-paced environment.Strong problem-solving

skills and attention to detail.Experience using customer support software

(e.g. Gorgias, etc.).

Benefits:Independent Contractor Agreement.Quarterly Performance Bonus.Monthly Performance Bonus.Health Insurance Reimbursement.WFH Upgrade Allowance.15 Days Paid Time-Off.6 Company-Wide Holidays.6 Country Holidays.100% Fully Remote.9 AM - 5 PM CST.

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