Chick-fil-A | Paseo Del Norte & Wyoming Boulevard
Shift Leader | Paseo Del Norte
Chick-fil-A | Paseo Del Norte & Wyoming Boulevard, Albuquerque, New Mexico, United States, 87101
General Responsibilities
At Chick-fil-A of Paseo Del Norte, Shift Leaders are responsible for all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Shift Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager by following established opening and closing procedures. General responsibilities include:
Enact the Operator’s vision
Ensure adherence to the Create Raving Fans strategy by holding Team Members accountable to Chick-fil-A standards
Strictly adheres to all Company policies and procedures.
Human Resources/Training/Development
The #1 Goal of a Shift Leader is to engage and develop people
Monitor and evaluate staffing levels to ensure Operational Excellence
Assist with Initial Training, Recertification, and In-Service Training of Team Members
Ensure Team Members are adhering to established recipes/procedures and new rollout-outs as necessary
Lead by example- CORE 4, 2nd mile service, and ensure team members are exhibiting these behaviors
Must be fully capable of following the opening and closing procedures of the restaurant and versed in back office procedures and computer applications
Communicate employee performance and policy/procedure violations to upper management for appropriate handling
Operational Responsibilities:
Creating the setup sheet
Administering breaks
Assigning and counting down registers and providing change as needed
Making labor cuts when necessary
Delegating tasks to Team Members
Providing Be Our Guest cards, refunds, and administering register overrides
Address guest issues that may arise; consult with senior management regarding complex issues
Ensure that Team Members follow recipes and read tickets to accurately prepare all orders
Ensure that Team Members are extremely accurate with weights and measurements for all recipe items
Ensure that Team Members work at a pace to maintain restaurant’s established speed of service guidelines
Ensure that workstations are clean at all times
Ensure that cashiers follow cash handling procedures at all times
Execute proper security, cash handling, and control procedures, and holds cashiers accountable to adhering to policies and procedures
Process catering orders
Ensure that Team Members monitor dining room, restrooms, parking lot, and overall facility cleanliness
Register complaints in the CARES log
Understand emergency procedures and food safety guidelines
Perform additional tasks as needed throughout shift
Expectations for Self-Management
Maintain a positive relationship with all Leaders and Team Members
Demonstrate respect; be an example and set the tone for others
Discuss disagreements privately, professionally, and in a timely manner
Strive to promote the Chick-fil-A brand and create brand loyalty in customers
Make timely decisions judged to be right for the business, even though they may be difficult, controversial, or circumstances may be unclear
Take ownership for decisions by standing by them and accepting resulting consequences
Help detect and resolve team breakdowns
Communicate effectively with individuals across the organization
Present opinions accurately and persuasively—both one-on-one and to a group
Display a contagious sense of enthusiasm for the Chick-fil-A brand
Actively promote the Chick-fil-A brand
Success Factors
Complete all leadership development assignments
Complete training assignments on new or advancing team members
Complete periodic reviews on team members
Achieve assigned selling goals
Motivate and lead team members to achieve 78% or greater score in speed of service, cleanliness, order accuracy and overall satisfaction scores
REQUIREMENTS
Must be at least 18 years of age upon hire date
Must be eligible to work in the United States
Must have a source of reliable transportation
Ability to handle all equipment, pans, pots, navigating shelving both high and low
Reading, writing, and basic math and verbal communication skills required
Works noisy and fast paced environment
Mobility required during shifts
Must work well under pressure
Must be able to respond to changes or edits to orders quickly and efficiently
Must be available to work Saturdays
#J-18808-Ljbffr
At Chick-fil-A of Paseo Del Norte, Shift Leaders are responsible for all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Shift Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager by following established opening and closing procedures. General responsibilities include:
Enact the Operator’s vision
Ensure adherence to the Create Raving Fans strategy by holding Team Members accountable to Chick-fil-A standards
Strictly adheres to all Company policies and procedures.
Human Resources/Training/Development
The #1 Goal of a Shift Leader is to engage and develop people
Monitor and evaluate staffing levels to ensure Operational Excellence
Assist with Initial Training, Recertification, and In-Service Training of Team Members
Ensure Team Members are adhering to established recipes/procedures and new rollout-outs as necessary
Lead by example- CORE 4, 2nd mile service, and ensure team members are exhibiting these behaviors
Must be fully capable of following the opening and closing procedures of the restaurant and versed in back office procedures and computer applications
Communicate employee performance and policy/procedure violations to upper management for appropriate handling
Operational Responsibilities:
Creating the setup sheet
Administering breaks
Assigning and counting down registers and providing change as needed
Making labor cuts when necessary
Delegating tasks to Team Members
Providing Be Our Guest cards, refunds, and administering register overrides
Address guest issues that may arise; consult with senior management regarding complex issues
Ensure that Team Members follow recipes and read tickets to accurately prepare all orders
Ensure that Team Members are extremely accurate with weights and measurements for all recipe items
Ensure that Team Members work at a pace to maintain restaurant’s established speed of service guidelines
Ensure that workstations are clean at all times
Ensure that cashiers follow cash handling procedures at all times
Execute proper security, cash handling, and control procedures, and holds cashiers accountable to adhering to policies and procedures
Process catering orders
Ensure that Team Members monitor dining room, restrooms, parking lot, and overall facility cleanliness
Register complaints in the CARES log
Understand emergency procedures and food safety guidelines
Perform additional tasks as needed throughout shift
Expectations for Self-Management
Maintain a positive relationship with all Leaders and Team Members
Demonstrate respect; be an example and set the tone for others
Discuss disagreements privately, professionally, and in a timely manner
Strive to promote the Chick-fil-A brand and create brand loyalty in customers
Make timely decisions judged to be right for the business, even though they may be difficult, controversial, or circumstances may be unclear
Take ownership for decisions by standing by them and accepting resulting consequences
Help detect and resolve team breakdowns
Communicate effectively with individuals across the organization
Present opinions accurately and persuasively—both one-on-one and to a group
Display a contagious sense of enthusiasm for the Chick-fil-A brand
Actively promote the Chick-fil-A brand
Success Factors
Complete all leadership development assignments
Complete training assignments on new or advancing team members
Complete periodic reviews on team members
Achieve assigned selling goals
Motivate and lead team members to achieve 78% or greater score in speed of service, cleanliness, order accuracy and overall satisfaction scores
REQUIREMENTS
Must be at least 18 years of age upon hire date
Must be eligible to work in the United States
Must have a source of reliable transportation
Ability to handle all equipment, pans, pots, navigating shelving both high and low
Reading, writing, and basic math and verbal communication skills required
Works noisy and fast paced environment
Mobility required during shifts
Must work well under pressure
Must be able to respond to changes or edits to orders quickly and efficiently
Must be available to work Saturdays
#J-18808-Ljbffr