UMass Memorial Health
Credentialed Trainer/Support Specialist
UMass Memorial Health, Worcester, Massachusetts, us, 01609
Exemption Status:
Non-ExemptSchedule Details:
Monday through FridayScheduled Hours:
8:00 AM - 5:00 PMShift:
1 - Day Shift, 8 Hours (United States of America)Hours:
40Cost Center:
99940 - 5951 Epic OperationalThis position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.Major Responsibilities:Supports end users onsite at UMMHC facilities by providing at-the-elbow assistance. Gathers information to understand the problem and educates the user on how to accomplish the desired task. Submits tickets on behalf of end users when unable to resolve the issue at hand. Works collaboratively with Superusers to vet issues and ensure internal education and collaboration with internal resources.Completes rounds at assigned facilities. Rounds include checking with clinical and support staff to address questions and/or issues they are experiencing with Epic and related clinical applications, following up with previously provided support assistance, and completing rounding checklists in the appropriate timeframes after assigned initiatives.Completes and maintains Credentialing in assigned applications.Delivers Epic training to new hires and providers in a classroom, as assigned.Captures and documents details and troubleshooting steps of an issue to identify resolution and/or escalate as needed. Utilizes ticketing system to track, route problems and requests, and document solutions.Position Qualifications:License/Certification/Education:Required:Associate DegreePreferred:BA/BS degreeCredentialed in Epic Applications on version 2018Experience/Skills:Required:Minimum of 1 year of healthcare experience (clinic, hospital, or health system), including knowledge of clinical workflows and terminologyMinimum of 6 months of experience in clinical system training and support, knowledge of end user devices, and familiarity with Epic and other ancillary clinical systems physicians use to support their workflowWorking knowledge of Windows 7 and Office 365Ability to think abstractly beyond basic data requirementCommunicates in a clear and concise manner both verbally and in writingCommunicates effectively and partners with senior level staff to determine business goals and objectives, and ways to partner to achieve those objectivesStrong planning and organization skillsAbility to work both independently and as a teamPreferred:Experience using a ticket system to track incidentsExperience as a superuser or support for Epic implementationsExperience with instruction/educationAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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Non-ExemptSchedule Details:
Monday through FridayScheduled Hours:
8:00 AM - 5:00 PMShift:
1 - Day Shift, 8 Hours (United States of America)Hours:
40Cost Center:
99940 - 5951 Epic OperationalThis position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.Major Responsibilities:Supports end users onsite at UMMHC facilities by providing at-the-elbow assistance. Gathers information to understand the problem and educates the user on how to accomplish the desired task. Submits tickets on behalf of end users when unable to resolve the issue at hand. Works collaboratively with Superusers to vet issues and ensure internal education and collaboration with internal resources.Completes rounds at assigned facilities. Rounds include checking with clinical and support staff to address questions and/or issues they are experiencing with Epic and related clinical applications, following up with previously provided support assistance, and completing rounding checklists in the appropriate timeframes after assigned initiatives.Completes and maintains Credentialing in assigned applications.Delivers Epic training to new hires and providers in a classroom, as assigned.Captures and documents details and troubleshooting steps of an issue to identify resolution and/or escalate as needed. Utilizes ticketing system to track, route problems and requests, and document solutions.Position Qualifications:License/Certification/Education:Required:Associate DegreePreferred:BA/BS degreeCredentialed in Epic Applications on version 2018Experience/Skills:Required:Minimum of 1 year of healthcare experience (clinic, hospital, or health system), including knowledge of clinical workflows and terminologyMinimum of 6 months of experience in clinical system training and support, knowledge of end user devices, and familiarity with Epic and other ancillary clinical systems physicians use to support their workflowWorking knowledge of Windows 7 and Office 365Ability to think abstractly beyond basic data requirementCommunicates in a clear and concise manner both verbally and in writingCommunicates effectively and partners with senior level staff to determine business goals and objectives, and ways to partner to achieve those objectivesStrong planning and organization skillsAbility to work both independently and as a teamPreferred:Experience using a ticket system to track incidentsExperience as a superuser or support for Epic implementationsExperience with instruction/educationAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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