Technical Support Analyst Company Hidden Technology Services Redmond, WA 1 Openi

Agility Partners is seeking a qualified Technical Support Analyst to fill an open position with a Fortune 15 company based in the greater Seattle area. In this role, you'll join a team focused on designing and developing innovative IP. Your main responsibility will be to provide crucial support by managing logistics, handling administrative tasks, and ensuring the smooth implementation of features for product releases. This is a dynamic opportunity where you'll actively contribute to tracking organizational performance, creating reports, and presenting findings, allowing you to be at the forefront of product development.In this role you will:Manage logistics and back-end administrative tasks to support the development process of IPTrack organizational performance and create reports to present findings to stakeholdersResolve tickets efficiently through a ticketing system, coordinating with relevant stakeholders via email or TeamsEnsure timely resolution of technical issues, troubleshoot problems, and diagnose complex support issuesBenefits and Perks

100% remote positionOpportunity to work in this role lies in the chance to contribute to cutting-edge IP development and play a pivotal role in resolving complex technical issues while collaborating with a dynamic teamCulture-focused company focused on customer-first and a growth mindsetGreat resume builder – gain experience with a Fortune 15 companyMedical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offeringsLong and short term disability coverage401(k)The Ideal Candidate

Required Skills:5+ years experience with Troubleshooting and diagnosing technical issues5+ years experience with Monitoring and tracking to resolution5+ years experience with Azure DevOps and servicesPreferred Skills:Strong expertise in Azure DevOps and servicesProven ability to meet deadlines, deliver high-quality work, and effectively communicate with stakeholdersExcellent problem-solving skills and attention to detailPrior experience in a similar technical support role

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