Hubbell Power Systems
Customer Insights, Senior Manager
Hubbell Power Systems, Shelton, Connecticut, us, 06484
Hubbell Power Systems - Customer Insights, Senior Manager
Hubbell is seeking an engaging, outgoing, curious, organized, and self-motivated individual to join their Voice of Customer (VoC) team. The VoC team operates under the innovation organization (CTO office) and engages with customers to capture insights that are used to develop new innovative products. As a Customer Insights Senior Manager, you will work closely with cross-functional teams to scope VoC projects and understand the markets, products, and customers.Key Responsibilities:Monitor, report on, provide guidance and support to other customer insight team members for various VoC projects.Conduct customer insights interviews to develop a deep understanding of customer experiences, needs, problems, and ideal solutions.Develop problem statements, solution attributes maps, personas, and other project tracking & reporting documents.Work with Business Unit project teams to understand the customers, products, and markets.Develop VoC customer target lists based on organizations, roles, titles, and personas.Collaborate with various Hubbell departments such as Hubbell Enterprise Marketing and Hubbell Sales to identify and set up meetings with potential VoC leads.Prepare customer insights interview guides advising project teams on best practices for probing.Prepare customer engagement surveys to qualify potential VoC customers and review survey responses to filter & streamline target lists.Coordinate interview times for the VoC customer and the business unit project teams.Provide guidance to project teams to understand the customer’s perspective as they ideate to develop new products and solutions.Provide regular tracking and status reports on VoC projects in progress and/or completed.Moderate various brainstorming events & workshops for ideation and hackathon events.What will help you thrive in this role?Skills & Experience:Understanding of the Electrical and Utility markets is a huge plus.Must be able to lead teams, manage projects, conduct Customer Insights interviews, and moderate events.Must be highly organized and self-motivated.Able to work independently as well as with cross-functional teams.Experience in engineering, product management, or similar technical/business roles related to the electrical and utility markets.Strong organizational, analytical, and project management skills combined with technical aptitude.Excellent communication and presentation skills (written, verbal, and interpersonal).Must be able to present to executive teams on VoC project updates and strategies.Education:Minimum of a Bachelor’s degree in Engineering, Management, or Business.Hubbell creates critical infrastructure solutions that power our customers, communities, people, and the planet. Our company is strategically aligned around enabling grid modernization and electrification.Hubbell Incorporated, its subsidiaries, and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
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Hubbell is seeking an engaging, outgoing, curious, organized, and self-motivated individual to join their Voice of Customer (VoC) team. The VoC team operates under the innovation organization (CTO office) and engages with customers to capture insights that are used to develop new innovative products. As a Customer Insights Senior Manager, you will work closely with cross-functional teams to scope VoC projects and understand the markets, products, and customers.Key Responsibilities:Monitor, report on, provide guidance and support to other customer insight team members for various VoC projects.Conduct customer insights interviews to develop a deep understanding of customer experiences, needs, problems, and ideal solutions.Develop problem statements, solution attributes maps, personas, and other project tracking & reporting documents.Work with Business Unit project teams to understand the customers, products, and markets.Develop VoC customer target lists based on organizations, roles, titles, and personas.Collaborate with various Hubbell departments such as Hubbell Enterprise Marketing and Hubbell Sales to identify and set up meetings with potential VoC leads.Prepare customer insights interview guides advising project teams on best practices for probing.Prepare customer engagement surveys to qualify potential VoC customers and review survey responses to filter & streamline target lists.Coordinate interview times for the VoC customer and the business unit project teams.Provide guidance to project teams to understand the customer’s perspective as they ideate to develop new products and solutions.Provide regular tracking and status reports on VoC projects in progress and/or completed.Moderate various brainstorming events & workshops for ideation and hackathon events.What will help you thrive in this role?Skills & Experience:Understanding of the Electrical and Utility markets is a huge plus.Must be able to lead teams, manage projects, conduct Customer Insights interviews, and moderate events.Must be highly organized and self-motivated.Able to work independently as well as with cross-functional teams.Experience in engineering, product management, or similar technical/business roles related to the electrical and utility markets.Strong organizational, analytical, and project management skills combined with technical aptitude.Excellent communication and presentation skills (written, verbal, and interpersonal).Must be able to present to executive teams on VoC project updates and strategies.Education:Minimum of a Bachelor’s degree in Engineering, Management, or Business.Hubbell creates critical infrastructure solutions that power our customers, communities, people, and the planet. Our company is strategically aligned around enabling grid modernization and electrification.Hubbell Incorporated, its subsidiaries, and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
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