Hendrick Automotive Group
Delivery Coordinator
Hendrick Automotive Group, Atlanta, Georgia, United States, 30383
Rick Hendrick Toyota Sandy Springs
Location: 6475 Roswell Rd NE, Atlanta, Georgia 30328
Summary:
Responsible for introducing customers to their new cars and reviewing the features of each vehicle. Responsible for delivering the vehicle to the customer according to dealership and manufacturer guidelines.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities
include the following:
Coordinates delivery with customerObserves that the vehicle is detailed, full of fuel, has all requested accessories installed, and is in the delivery area ready for the customerDemonstrates interior and exterior vehicle features and personalizes the delivery to the customer’s needsCommunicates the benefits of owning the vehicle purchased as well as the dealership services and amenitiesExplains warranties and all documentsCompletes necessary customer registration according to manufacturer guidelinesFamiliarizes customer with Service department personnel and Service areasPresents keys and relevant documents to the customerWorks closely with department managers to ensure customer satisfactionMaintains CSI at or above Company standardsMaintains an organized, clean, and safe work areaParticipates in required trainingRecords all hours worked accurately in the company timekeeping systemFollows Safeguards rules and regulationsDemonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local, and Company safety rules and regulations in the performance of dutiesOther duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED√
High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate Degree
Field of Study/Work Experience:
o Accounting√
Automotiveo Businesso Human Resourceso Information Technology
Desired Work Experience:
√
up to 3 yearso 3-5 yearso 5+ years
Education/Experience:
Prior customer service experience in addition to strong technology and organizational skills.
Certificates and Licenses:
√
Valid Driver’s Licenseo Automobile Salesperson License
Computer Skills:
Intermediate knowledge of Microsoft Office Products. Strong ability to understand and demonstrate technology to customers.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
Environment Demands:
Duties are performed throughout the dealership but mainly in the Sales showroom. Heavy standing work. Work includes frequent clerical and administrative responsibilities in addition to frequent contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities, indoors and outdoors. Due to the nature of this position, employee may be exposed to various work environments.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply, and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit [Link available when viewing the job].
#J-18808-Ljbffr
Location: 6475 Roswell Rd NE, Atlanta, Georgia 30328
Summary:
Responsible for introducing customers to their new cars and reviewing the features of each vehicle. Responsible for delivering the vehicle to the customer according to dealership and manufacturer guidelines.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities
include the following:
Coordinates delivery with customerObserves that the vehicle is detailed, full of fuel, has all requested accessories installed, and is in the delivery area ready for the customerDemonstrates interior and exterior vehicle features and personalizes the delivery to the customer’s needsCommunicates the benefits of owning the vehicle purchased as well as the dealership services and amenitiesExplains warranties and all documentsCompletes necessary customer registration according to manufacturer guidelinesFamiliarizes customer with Service department personnel and Service areasPresents keys and relevant documents to the customerWorks closely with department managers to ensure customer satisfactionMaintains CSI at or above Company standardsMaintains an organized, clean, and safe work areaParticipates in required trainingRecords all hours worked accurately in the company timekeeping systemFollows Safeguards rules and regulationsDemonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local, and Company safety rules and regulations in the performance of dutiesOther duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED√
High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate Degree
Field of Study/Work Experience:
o Accounting√
Automotiveo Businesso Human Resourceso Information Technology
Desired Work Experience:
√
up to 3 yearso 3-5 yearso 5+ years
Education/Experience:
Prior customer service experience in addition to strong technology and organizational skills.
Certificates and Licenses:
√
Valid Driver’s Licenseo Automobile Salesperson License
Computer Skills:
Intermediate knowledge of Microsoft Office Products. Strong ability to understand and demonstrate technology to customers.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
Environment Demands:
Duties are performed throughout the dealership but mainly in the Sales showroom. Heavy standing work. Work includes frequent clerical and administrative responsibilities in addition to frequent contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities, indoors and outdoors. Due to the nature of this position, employee may be exposed to various work environments.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply, and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit [Link available when viewing the job].
#J-18808-Ljbffr