NTHRIVE SOLUTIONS, INC.
Director, Customer Success
NTHRIVE SOLUTIONS, INC., Topeka, Kansas, United States,
OverviewnThrive provides leading healthcare revenue cycle management SaaS solutions, offering patient access, charge integrity, claims management, contract management, machine learning & robotic process automation, data & analytics, and education software solutions to more than 900 hospitals and health systems in North America, including 37 of the 40 largest healthcare providers in the U.S.
The Director, Customer Success is responsible for managing a Customer Success team to support all aspects of client activity. This role will ensure client accounts are meeting and exceeding revenue targets, ensuring renewals and identification of other opportunities, promoting client satisfaction, and ensuring value realization.
Responsibilities
Manage a Customer Success team to support all aspects of client activity.
Ensure client accounts are meeting and exceeding revenue targets, ensuring renewals and identification of other opportunities.
Promote client satisfaction and ensure value realization.
Work with other colleagues from Client Success, Sales, Support, Implementation, Product Management, Development, and Marketing to serve client needs.
Accountable for customer health and retention.
Use data to proactively develop strategies and initiatives that will improve customer outcomes and satisfaction.
Drive team to improve client engagement in KLAS, NPS, reference program, and other company initiatives.
Participate in quarterly business reviews.
Support team day-to-day activities, one-on-one check-ins, monthly accountability calls for renewals, risk, client health, etc.
Train and mentor new colleagues.
Develop relationships with customer executives and leaders to form a multi-level relationship within nThrive.
Develop relationships with the leadership network within nThrive for positive collaboration to improve customer experience.
Qualifications
10+ years' work experience in customer management.
Demonstrated knowledge of healthcare revenue cycle management.
Demonstrated working knowledge of Gainsight, specifically Journey Orchestrator.
Demonstrated interpersonal skills, teamwork, and collaboration.
Self-starter and independent thinker with the aptitude to work with a team.
Excellent written and verbal communication skills, with the ability to synthesize complex issues into simple messages.
Excellent problem-solving skills with all levels of internal and external clients.
Excellent technical skills, especially using MS Office (Outlook, Teams, Word, Excel, PowerPoint).
Travel: 40/50%.
Preferred Skills: Bachelor's degree, experience building and managing teams, knowledge of nThrive products or products and services of competitors, experience using CRM software, preferably Gainsight and Salesforce.
Salary Range$250K -- $500K+
Company InformationHealthcare Consulting, Revenue Cycle Management, Healthcare Solutions, Medical Billing and Coding, Health Information Management.
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The Director, Customer Success is responsible for managing a Customer Success team to support all aspects of client activity. This role will ensure client accounts are meeting and exceeding revenue targets, ensuring renewals and identification of other opportunities, promoting client satisfaction, and ensuring value realization.
Responsibilities
Manage a Customer Success team to support all aspects of client activity.
Ensure client accounts are meeting and exceeding revenue targets, ensuring renewals and identification of other opportunities.
Promote client satisfaction and ensure value realization.
Work with other colleagues from Client Success, Sales, Support, Implementation, Product Management, Development, and Marketing to serve client needs.
Accountable for customer health and retention.
Use data to proactively develop strategies and initiatives that will improve customer outcomes and satisfaction.
Drive team to improve client engagement in KLAS, NPS, reference program, and other company initiatives.
Participate in quarterly business reviews.
Support team day-to-day activities, one-on-one check-ins, monthly accountability calls for renewals, risk, client health, etc.
Train and mentor new colleagues.
Develop relationships with customer executives and leaders to form a multi-level relationship within nThrive.
Develop relationships with the leadership network within nThrive for positive collaboration to improve customer experience.
Qualifications
10+ years' work experience in customer management.
Demonstrated knowledge of healthcare revenue cycle management.
Demonstrated working knowledge of Gainsight, specifically Journey Orchestrator.
Demonstrated interpersonal skills, teamwork, and collaboration.
Self-starter and independent thinker with the aptitude to work with a team.
Excellent written and verbal communication skills, with the ability to synthesize complex issues into simple messages.
Excellent problem-solving skills with all levels of internal and external clients.
Excellent technical skills, especially using MS Office (Outlook, Teams, Word, Excel, PowerPoint).
Travel: 40/50%.
Preferred Skills: Bachelor's degree, experience building and managing teams, knowledge of nThrive products or products and services of competitors, experience using CRM software, preferably Gainsight and Salesforce.
Salary Range$250K -- $500K+
Company InformationHealthcare Consulting, Revenue Cycle Management, Healthcare Solutions, Medical Billing and Coding, Health Information Management.
#J-18808-Ljbffr