Roquette
Technical Lead
Roquette, Sioux Falls, South Dakota, United States,
Roquette
is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.Want to help us make a difference?Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.Responsibilities:The Technical Administrator/Engineer is responsible for administrating business and core IT solutions:Responsible for the level of availability of IT resources through proactive follow-up to prevent service failure or degraded response times.Diagnoses and corrects complex issues escalated by incident level 2 teams.Defines and implements new processes and procedures to respect SLAs and enhance user experience.Contributes with technical architects to long-term plans and roadmaps definition (infrastructure modernization and obsolescence).Responsible for the implementation of new projects in production by:Participating in design development with architecture and business teams.Coordinating required steps to support the new solution.Actively participating in projects.Has a global and updated vision of ROQUETTE information systems and a good knowledge of the company.Key Accountabilities:BUILD ACTIVITIESActively participates in project phases and hyper-care periods as a technical expert.Manages final acceptance for the implementation of new solutions in the production environment with third-party service providers.Ensures full monitoring of new solutions by third-party service providers.Contributes as a technical expert to IT/IS infrastructure products/services architecture conception.Reviews High-Level Design provided by Architects and produces/updates Low-Level Design documentations and referential.Participates in other IS or business projects and ensures underlying IT infrastructure has a reliable operational foundation.Alerts project management and architects on scope deviation or technical issues/gaps.Participates with architects to evaluate new technologies (POC) in accordance with architecture guidelines.May lead solution architecture activities based on existing patterns for simple to moderate complexity projects.RUN ACTIVITIESProvides expertise and support on complex incidents and problems to L2 teams.Ensures the proper availability of operational solutions and Level 3 support services provided to Local IT support and IT Business Team.Ensures IT solutions’ performances, availability, quality, and security in his domain.Operational management of third-party service providers in collaboration with Performance Management team (incident/request/problem management, KPI and SLA, proper knowledge, reporting, etc.).Guarantees full compliance of all change activities with the Global Digital process and standards.Leads the continuous improvement of his solutions proactively.Plays an important role in the support structure as part of the escalation process, delivering product/service-related expertise.Is part of the On-Call rotation in his technical domain to ensure 24x7 and worldwide availability.Is the primary contact for technological partners and vendor support, managing support contract renewal and budget.Communicates and advises technical and functional teams on vendor and partner orientations.Manages the maintenance plan of his solutions and ensures proper execution by third-party service providers.Contributes to the obsolescence roadmap with technical architects.Plans and executes required actions to ensure full support of his solutions according to the obsolescence roadmap.Takes part in technology watch on the solutions he is responsible for with technical architects.Contributes to budget adherence by implementing optimization plans (solution optimization, license scope, end of support, etc.).Ensures CMDB and referential are up to date.In-depth understanding of IT infrastructure Service Operations and Service Transition including identifying gaps between reference architecture and actual solution on the ground, and developing action plans to close these gaps.Experienced in incident resolution, change management processes, and effective project team membership, knowing how to play an important role in the support structure, especially in the Operations escalation process.Experienced in problem and performance management processes and tools across IT domains.Understanding of business requirements and constraints related to Business IT solutions he’s managing.Uses best practices and knowledge of internal or external technical and business issues to improve products/services or processes.He is able to work autonomously with minimal guidance.Technical skills required are:Experience in Security infrastructure, including firewalls (Fortinet), IPS/IDS (Fortinet), MS Azure Networking, MS Azure Apps Gateway, Cloud-based proxy services (Zscaler), Load-balancing, Micro-segmentation, Network Access Control.Experience in LAN/WAN infrastructure including Cisco LAN (Catalyst, Nexus, SDN), WIFI (Extreme Networks), VPN Gateway (Fortinet), SD-WAN (Versa Networks).Experience in Automation & Orchestration tools.Education:Engineer: Degree of BAC + 5 or equivalent.Specialized in IT technology.Experience:Minimum 7 years of IT infrastructure experience, with 4 to 7 years as a technical team member.Sense of service and initiative through a rigorous approach to work and being pragmatic in timely resolution of incidents/issues.Personal availability that meets on-call requirements including participation in crisis management on major incidents.Strong ability to anticipate the near future to avoid issues in the form of capacity bottlenecks or configuration errors.Vendor performance management including execution of effective operational escalations.Ability to work in teams and across multiple groups and geographies, and with service providers, to solve incidents and problems.Effective incident management coupled with good knowledge in problem resolution and root cause analysis skills.Fluency in English (reading, written, spoken).Has a global and updated vision of information systems and especially software from his domain: functional usages, lifecycles, evolutions.Work in an international environment.Strong written and verbal communication skills.Specific requirements:Experience in a subset of the following technical areas that matches his/her architecture domain: Wired LAN / WIFI / WAN / Security infrastructures (Firewall, NAC, Load-balancing, IaaS/PaaS Cloud Platforms).Any technical related certification is a plus.If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.Roquette believes Diversity, Equity and Inclusion must be woven into everything we do, from the products we make, through the relationships we build with our partners, and most importantly within the teams we create and how we interact together.As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach, by creating a workforce that represents the world we live in, and the communities and customers we serve.About Roquette: “Offering the best of nature”
Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Founded in 1933, the company currently operates in more than 100 countries, through more than 30 manufacturing sites, has a turnover of around 5 billion euros, and employs around 10,000 people worldwide.Life and nature have been our sources of inspiration for decades. All our raw materials are of natural origin. From them, we enable a whole new plant-based cuisine; we offer pharmaceutical solutions that play a key role in medical treatments; and we develop innovative ingredients for food, nutrition, and health markets. We truly unlock the potential of nature to improve, cure, and save lives.Thanks to a constant drive for innovation and a long-term vision, we are committed to improving the well-being of people all over the world. We put sustainable development at the heart of our concerns, while taking care of resources and territories. We are determined to create a better and healthier future for all generations.Discover more about Roquette on this
link .
#J-18808-Ljbffr
is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.Want to help us make a difference?Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.Responsibilities:The Technical Administrator/Engineer is responsible for administrating business and core IT solutions:Responsible for the level of availability of IT resources through proactive follow-up to prevent service failure or degraded response times.Diagnoses and corrects complex issues escalated by incident level 2 teams.Defines and implements new processes and procedures to respect SLAs and enhance user experience.Contributes with technical architects to long-term plans and roadmaps definition (infrastructure modernization and obsolescence).Responsible for the implementation of new projects in production by:Participating in design development with architecture and business teams.Coordinating required steps to support the new solution.Actively participating in projects.Has a global and updated vision of ROQUETTE information systems and a good knowledge of the company.Key Accountabilities:BUILD ACTIVITIESActively participates in project phases and hyper-care periods as a technical expert.Manages final acceptance for the implementation of new solutions in the production environment with third-party service providers.Ensures full monitoring of new solutions by third-party service providers.Contributes as a technical expert to IT/IS infrastructure products/services architecture conception.Reviews High-Level Design provided by Architects and produces/updates Low-Level Design documentations and referential.Participates in other IS or business projects and ensures underlying IT infrastructure has a reliable operational foundation.Alerts project management and architects on scope deviation or technical issues/gaps.Participates with architects to evaluate new technologies (POC) in accordance with architecture guidelines.May lead solution architecture activities based on existing patterns for simple to moderate complexity projects.RUN ACTIVITIESProvides expertise and support on complex incidents and problems to L2 teams.Ensures the proper availability of operational solutions and Level 3 support services provided to Local IT support and IT Business Team.Ensures IT solutions’ performances, availability, quality, and security in his domain.Operational management of third-party service providers in collaboration with Performance Management team (incident/request/problem management, KPI and SLA, proper knowledge, reporting, etc.).Guarantees full compliance of all change activities with the Global Digital process and standards.Leads the continuous improvement of his solutions proactively.Plays an important role in the support structure as part of the escalation process, delivering product/service-related expertise.Is part of the On-Call rotation in his technical domain to ensure 24x7 and worldwide availability.Is the primary contact for technological partners and vendor support, managing support contract renewal and budget.Communicates and advises technical and functional teams on vendor and partner orientations.Manages the maintenance plan of his solutions and ensures proper execution by third-party service providers.Contributes to the obsolescence roadmap with technical architects.Plans and executes required actions to ensure full support of his solutions according to the obsolescence roadmap.Takes part in technology watch on the solutions he is responsible for with technical architects.Contributes to budget adherence by implementing optimization plans (solution optimization, license scope, end of support, etc.).Ensures CMDB and referential are up to date.In-depth understanding of IT infrastructure Service Operations and Service Transition including identifying gaps between reference architecture and actual solution on the ground, and developing action plans to close these gaps.Experienced in incident resolution, change management processes, and effective project team membership, knowing how to play an important role in the support structure, especially in the Operations escalation process.Experienced in problem and performance management processes and tools across IT domains.Understanding of business requirements and constraints related to Business IT solutions he’s managing.Uses best practices and knowledge of internal or external technical and business issues to improve products/services or processes.He is able to work autonomously with minimal guidance.Technical skills required are:Experience in Security infrastructure, including firewalls (Fortinet), IPS/IDS (Fortinet), MS Azure Networking, MS Azure Apps Gateway, Cloud-based proxy services (Zscaler), Load-balancing, Micro-segmentation, Network Access Control.Experience in LAN/WAN infrastructure including Cisco LAN (Catalyst, Nexus, SDN), WIFI (Extreme Networks), VPN Gateway (Fortinet), SD-WAN (Versa Networks).Experience in Automation & Orchestration tools.Education:Engineer: Degree of BAC + 5 or equivalent.Specialized in IT technology.Experience:Minimum 7 years of IT infrastructure experience, with 4 to 7 years as a technical team member.Sense of service and initiative through a rigorous approach to work and being pragmatic in timely resolution of incidents/issues.Personal availability that meets on-call requirements including participation in crisis management on major incidents.Strong ability to anticipate the near future to avoid issues in the form of capacity bottlenecks or configuration errors.Vendor performance management including execution of effective operational escalations.Ability to work in teams and across multiple groups and geographies, and with service providers, to solve incidents and problems.Effective incident management coupled with good knowledge in problem resolution and root cause analysis skills.Fluency in English (reading, written, spoken).Has a global and updated vision of information systems and especially software from his domain: functional usages, lifecycles, evolutions.Work in an international environment.Strong written and verbal communication skills.Specific requirements:Experience in a subset of the following technical areas that matches his/her architecture domain: Wired LAN / WIFI / WAN / Security infrastructures (Firewall, NAC, Load-balancing, IaaS/PaaS Cloud Platforms).Any technical related certification is a plus.If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.Roquette believes Diversity, Equity and Inclusion must be woven into everything we do, from the products we make, through the relationships we build with our partners, and most importantly within the teams we create and how we interact together.As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach, by creating a workforce that represents the world we live in, and the communities and customers we serve.About Roquette: “Offering the best of nature”
Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Founded in 1933, the company currently operates in more than 100 countries, through more than 30 manufacturing sites, has a turnover of around 5 billion euros, and employs around 10,000 people worldwide.Life and nature have been our sources of inspiration for decades. All our raw materials are of natural origin. From them, we enable a whole new plant-based cuisine; we offer pharmaceutical solutions that play a key role in medical treatments; and we develop innovative ingredients for food, nutrition, and health markets. We truly unlock the potential of nature to improve, cure, and save lives.Thanks to a constant drive for innovation and a long-term vision, we are committed to improving the well-being of people all over the world. We put sustainable development at the heart of our concerns, while taking care of resources and territories. We are determined to create a better and healthier future for all generations.Discover more about Roquette on this
link .
#J-18808-Ljbffr