Banfield Pet Hospital
Shift Lead
Banfield Pet Hospital, Madison, Wisconsin, us, 53774
Banfield Pet Hospital - Shift Lead - Madison, Wisconsin
SUMMARY OF JOB PURPOSE AND FUNCTION:
The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.ESSENTIAL RESPONSIBILITIES AND TASKS:
The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.Paraprofessional Responsibilities (approximately 80% of time):Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:Actively recruit new clients by promoting hospital services.Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.Provide professional, efficient, and exceptional service at all times.Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.Ensure the safety of pets, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas.Leadership Responsibilities (approximately 20% of time):Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.Support Practice Manager in hospital labor management which may include adjusting paraprofessional team’s schedules on a shift-by-shift basis.Provide professional, efficient, and exceptional client service, ensuring all associates do the same.Train and mentor new paraprofessional associates.Other job duties as assigned.
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SUMMARY OF JOB PURPOSE AND FUNCTION:
The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.ESSENTIAL RESPONSIBILITIES AND TASKS:
The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.Paraprofessional Responsibilities (approximately 80% of time):Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:Actively recruit new clients by promoting hospital services.Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.Provide professional, efficient, and exceptional service at all times.Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.Ensure the safety of pets, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas.Leadership Responsibilities (approximately 20% of time):Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.Support Practice Manager in hospital labor management which may include adjusting paraprofessional team’s schedules on a shift-by-shift basis.Provide professional, efficient, and exceptional client service, ensuring all associates do the same.Train and mentor new paraprofessional associates.Other job duties as assigned.
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