Texas Health Huguley FWS
CRM Senior Manager
Texas Health Huguley FWS, Altamonte Springs, Florida, United States, 32717
Job Description - CRM Senior Manager (24024450)Job Number:
24024450Description:All the benefits and perks you need for you and your family:Benefits from Day OnePaid Days Off from Day OneStudent Loan Repayment ProgramMental Health Resources and SupportOur promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.Schedule:
Full Time Days 8am-5pm, RemoteThe role you’ll contribute:The Senior Manager of CRM’s (Customer Relationship Management) primary responsibility is to provide strategic oversight of the activation, support, development and deployment of the Salesforce CRM in the Digital Health portfolio. In this role, the Senior Manager will lead the CRM’s execution of strategic road maps by working with multiple stakeholders across AdventHealth including but not limited to marketing, unified call centers, institutes of care, Legal, AdventHealth Information Technology and other third-party implementers and agencies.The Senior Manager of CRM is also responsible for overseeing and managing a department of Salesforce CRM team members who ensure successful launches by engaging stakeholders across the organization. The Senior Manager of CRM will report to the Exec Director and will provide strategic support to the AH strategic imperatives.The position demands that an individual excel in delivering high-quality results on a timely basis, great communication with project stakeholders, developing team members, and outstanding customer service that fosters positive relationships throughout the organization.The value you’ll bring to the team:Demonstrates, through behavior through AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and TeamworkProvide strategic oversight of the Salesforce CRM product in the Digital Health portfolioCollaborate with AIT product leaders, technical directors, stakeholders, and customers to create and execute strategic road maps for all products in the Digital Health portfolioDevelop business case justifications and cost/benefit analysis for IT spending for assigned initiativesCompile, analyze and report on project and product health monthlyWork with all business development constituents to understand business needs and help operationalize Salesforce CRM products.Provide leadership on projects related to Salesforce CRM including configuration, development and post go live support.QualificationsKNOWLEDGE AND SKILLS REQUIRED:Broad knowledge of IT disciplines including but not limited to project management, systems infrastructure, systems design and architecture, systems administration and software developmentUnderstanding of SCRUM and Agile project management methodologiesFull understanding of how to generate and execute on strategic road maps.Engage in digital architectural design discussions to support the continued growth of the organization and along with IT ManagementStrong understanding of web-based technologyHigh level of integrity, intensity, and involvementProven client management skillsExcellent writing and visual communication skillsAbility to handle ambiguity and respond to quickly changing business conditionsSelf-starter, proven ability to work with minimal direction with a strong drive for resultsStrong leadership skills with the agility to work cross-functionallyEDUCATION AND EXPERIENCE REQUIRED:Bachelor’s degree in IT, Engineering, or 10 years work experience.Minimum of 10 year’s experience with at least 2 years in an IT leadership roleEDUCATION AND EXPERIENCE PREFERRED:Master’s DegreeLICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:LICENSURE OR REGISTRATION PREFERRED:Project Management Professional (PMP), Certified ScrumMaster (CSM), Certified Scrum Professional (CSP)Additional Salesforce Certifications such as Sales Cloud Consultant, Service Cloud Consultant, App Builder or Developer 1 or 2.Job:
Information SystemsOrganization:
AdventHealth Information TechnologyPrimary Location:
CP AH HEADQUARTERS VIRTUAL VIRTUAL Altamonte Springs 32714Operating Unit:
AdventHealth Information Tech
#J-18808-Ljbffr
24024450Description:All the benefits and perks you need for you and your family:Benefits from Day OnePaid Days Off from Day OneStudent Loan Repayment ProgramMental Health Resources and SupportOur promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.Schedule:
Full Time Days 8am-5pm, RemoteThe role you’ll contribute:The Senior Manager of CRM’s (Customer Relationship Management) primary responsibility is to provide strategic oversight of the activation, support, development and deployment of the Salesforce CRM in the Digital Health portfolio. In this role, the Senior Manager will lead the CRM’s execution of strategic road maps by working with multiple stakeholders across AdventHealth including but not limited to marketing, unified call centers, institutes of care, Legal, AdventHealth Information Technology and other third-party implementers and agencies.The Senior Manager of CRM is also responsible for overseeing and managing a department of Salesforce CRM team members who ensure successful launches by engaging stakeholders across the organization. The Senior Manager of CRM will report to the Exec Director and will provide strategic support to the AH strategic imperatives.The position demands that an individual excel in delivering high-quality results on a timely basis, great communication with project stakeholders, developing team members, and outstanding customer service that fosters positive relationships throughout the organization.The value you’ll bring to the team:Demonstrates, through behavior through AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and TeamworkProvide strategic oversight of the Salesforce CRM product in the Digital Health portfolioCollaborate with AIT product leaders, technical directors, stakeholders, and customers to create and execute strategic road maps for all products in the Digital Health portfolioDevelop business case justifications and cost/benefit analysis for IT spending for assigned initiativesCompile, analyze and report on project and product health monthlyWork with all business development constituents to understand business needs and help operationalize Salesforce CRM products.Provide leadership on projects related to Salesforce CRM including configuration, development and post go live support.QualificationsKNOWLEDGE AND SKILLS REQUIRED:Broad knowledge of IT disciplines including but not limited to project management, systems infrastructure, systems design and architecture, systems administration and software developmentUnderstanding of SCRUM and Agile project management methodologiesFull understanding of how to generate and execute on strategic road maps.Engage in digital architectural design discussions to support the continued growth of the organization and along with IT ManagementStrong understanding of web-based technologyHigh level of integrity, intensity, and involvementProven client management skillsExcellent writing and visual communication skillsAbility to handle ambiguity and respond to quickly changing business conditionsSelf-starter, proven ability to work with minimal direction with a strong drive for resultsStrong leadership skills with the agility to work cross-functionallyEDUCATION AND EXPERIENCE REQUIRED:Bachelor’s degree in IT, Engineering, or 10 years work experience.Minimum of 10 year’s experience with at least 2 years in an IT leadership roleEDUCATION AND EXPERIENCE PREFERRED:Master’s DegreeLICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:LICENSURE OR REGISTRATION PREFERRED:Project Management Professional (PMP), Certified ScrumMaster (CSM), Certified Scrum Professional (CSP)Additional Salesforce Certifications such as Sales Cloud Consultant, Service Cloud Consultant, App Builder or Developer 1 or 2.Job:
Information SystemsOrganization:
AdventHealth Information TechnologyPrimary Location:
CP AH HEADQUARTERS VIRTUAL VIRTUAL Altamonte Springs 32714Operating Unit:
AdventHealth Information Tech
#J-18808-Ljbffr