Liberty Personnel Services, Inc.
Commercial HVAC Service Manager
Liberty Personnel Services, Inc., Richmond, Virginia, United States,
My client is a top notch Mechanical Contractor in the commercial world. They are actively seeking an HVAC Service Manager with Commercial experience.Responsibilities:
Handle all customer relations, oversee customer service activities with marketing coordinator that works with sales management, reviewing all billing and warranty claims, interaction with the other managers with respect to their warranty, service, start-up, and repair/installation needs.Adhere to and ensure company service policies are enforced at the delivery level, develop processes that create a customer service excellence experience.Responsible for service ticket, work order and time ticket/service ticket review for payroll as well as billings.Software and technology use oversight for service and customer contact service dispatch coordination.Responsible for making sure that all service techs are recruited, hired, and properly trained.Oversee or facilitate all aspects of the service department budget, administration, field supervision and to ensure continued profitability and growth.Verify Timesheets vs. work order hours.FedEx overnight all timesheets and work orders the same day they are received.Process human resources, safety, and payroll paperwork when necessary.Management of service and special project jobs, including:Controls, and start-upsHands-on training and technician supportEvaluation of technical skillsRecommendations for additional technician trainingCommunication of problems/complaints in field to VP of Service.Manage the daily and weekly schedules for service technicians.Assist dispatcher in determining manpower for service projects.Assist in the long-term planning of man hours needed for service and maintenance work.Work with VP of Service to understand financial impact of decisions, and how to read and understand financial reports and data.Train technicians in the procedures of troubleshooting mechanical systems, equipment maintenance and the process involved in these procedures.Provide quality assurance visits to jobsites with and without technicians to ensure service and maintenance work is completed to company quality standards.Assist in determining hours and costs for larger service projects.Provide effective oral and written communication and field documentation.Implement, follow, and enforce all field, office, and company policies, procedures.Ensure proper service, repair, maintenance, and replacement of HVAC equipment, temperature controls, low voltage wiring as well as all associated components.For inquiries, send a resume to
dg@libertyjobs.com
and/or call
Dan Gallagher at 484 567 2084
for a prompt consultation!
#J-18808-Ljbffr
Handle all customer relations, oversee customer service activities with marketing coordinator that works with sales management, reviewing all billing and warranty claims, interaction with the other managers with respect to their warranty, service, start-up, and repair/installation needs.Adhere to and ensure company service policies are enforced at the delivery level, develop processes that create a customer service excellence experience.Responsible for service ticket, work order and time ticket/service ticket review for payroll as well as billings.Software and technology use oversight for service and customer contact service dispatch coordination.Responsible for making sure that all service techs are recruited, hired, and properly trained.Oversee or facilitate all aspects of the service department budget, administration, field supervision and to ensure continued profitability and growth.Verify Timesheets vs. work order hours.FedEx overnight all timesheets and work orders the same day they are received.Process human resources, safety, and payroll paperwork when necessary.Management of service and special project jobs, including:Controls, and start-upsHands-on training and technician supportEvaluation of technical skillsRecommendations for additional technician trainingCommunication of problems/complaints in field to VP of Service.Manage the daily and weekly schedules for service technicians.Assist dispatcher in determining manpower for service projects.Assist in the long-term planning of man hours needed for service and maintenance work.Work with VP of Service to understand financial impact of decisions, and how to read and understand financial reports and data.Train technicians in the procedures of troubleshooting mechanical systems, equipment maintenance and the process involved in these procedures.Provide quality assurance visits to jobsites with and without technicians to ensure service and maintenance work is completed to company quality standards.Assist in determining hours and costs for larger service projects.Provide effective oral and written communication and field documentation.Implement, follow, and enforce all field, office, and company policies, procedures.Ensure proper service, repair, maintenance, and replacement of HVAC equipment, temperature controls, low voltage wiring as well as all associated components.For inquiries, send a resume to
dg@libertyjobs.com
and/or call
Dan Gallagher at 484 567 2084
for a prompt consultation!
#J-18808-Ljbffr