Amazon
Sr. Engagement Manager, Professional Services Korea
Amazon, Nashville, Tennessee, United States,
At Amazon Web Services (AWS) Professional Services, we’re hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS.Key job responsibilitiesDELIVERY
Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.Demonstrated hands on expertise in project management and agile best practices across large and complex engagements.Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.Manages engagement goals and leads teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.Ability to take ownership, work under pressure, stay within budget and meet deadlines.SOLUTIONS
Lead individuals, teams or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs, and potentially others to achieve those goals while understanding the customer environment and addressing any limitations to execution.Ability to apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.Ability to apply business and financial acumen to achieve measurable business results for customer success.COMMUNICATION
Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.Interfaces with various customers and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project-level resources such as SMEs.Plans and oversees the preparation and distribution of project communications.TEAMING
Proven success in working with dispersed teams and executive leadership in a complex customer environment.Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.Proven experience working in a matrixed environment, managing multiple stakeholders.Ability to influence, negotiate, resolve conflicts and achieve results through others who are not direct reports.A day in the lifeThis is a customer facing role. You will be required to travel to client locations and deliver professional services as needed.About the team
Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector.About AWS
Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.Minimum Requirements
10+ years’ experience leading and delivering enterprise-level IT engagements2+ years’ experience leading multiple Agile teams (e.g. Scrum Masters, Product Owners) concurrently and/or at scale2+ years delivering customer engagements in a professional services roleBachelor's Degree or equivalent experiencePreferred Qualifications
Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga)Has at least one active agile or project management certificationExperience using Scaled Agile frameworks (SAFe)Experience delivering cloud engagementsActive cloud certificationsHas presented to C-level executives and/or senior leadership teams
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Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.Demonstrated hands on expertise in project management and agile best practices across large and complex engagements.Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.Manages engagement goals and leads teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.Ability to take ownership, work under pressure, stay within budget and meet deadlines.SOLUTIONS
Lead individuals, teams or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs, and potentially others to achieve those goals while understanding the customer environment and addressing any limitations to execution.Ability to apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.Ability to apply business and financial acumen to achieve measurable business results for customer success.COMMUNICATION
Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.Interfaces with various customers and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project-level resources such as SMEs.Plans and oversees the preparation and distribution of project communications.TEAMING
Proven success in working with dispersed teams and executive leadership in a complex customer environment.Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.Proven experience working in a matrixed environment, managing multiple stakeholders.Ability to influence, negotiate, resolve conflicts and achieve results through others who are not direct reports.A day in the lifeThis is a customer facing role. You will be required to travel to client locations and deliver professional services as needed.About the team
Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector.About AWS
Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.Minimum Requirements
10+ years’ experience leading and delivering enterprise-level IT engagements2+ years’ experience leading multiple Agile teams (e.g. Scrum Masters, Product Owners) concurrently and/or at scale2+ years delivering customer engagements in a professional services roleBachelor's Degree or equivalent experiencePreferred Qualifications
Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga)Has at least one active agile or project management certificationExperience using Scaled Agile frameworks (SAFe)Experience delivering cloud engagementsActive cloud certificationsHas presented to C-level executives and/or senior leadership teams
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