ServiceNow Delivery Lead

SummaryServiceNow Delivery Lead Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. The ServiceNow Delivery Lead is responsible for providing technical leadership and overseeing the implementation, configuration, and maintenance of the ServiceNow platform to support our government customer’s IT service management and business process automation needs. The role involves leading a team of ServiceNow administrators, developers, and analysts, and collaborating closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs. Additionally, the team lead provides consultative technical leadership, creates architecture designs, and ensures that ServiceNow solutions align with business objectives. ResponsibilitiesAct as lead in defining the platform strategy offerings, solution architecture, design, integration, and best practices of the ServiceNow platform in the Government Customer’s environment Prioritize current requests and map the future state for the ServiceNow platform Champion the ServiceNow space and advocate for best practices and policies Drive the delivery of all ServiceNow-based solutions, providing leadership and guidance to the team Evaluate business requirements to determine what workflow, integration technologies, system architectures, and configurations should be employed to meet business objectives efficiently and effectively Oversee the implementation, configuration, and maintenance of the ServiceNow platform to support the Government Customer’s service management and business process automation needs Maintain and ensure Change Management and ServiceNow maps to service management processes Provide support throughout the organization Maintain records and keep thorough documentation Lead the team of ServiceNow administrators, developers, and analysts Provide technical leadership and guidance to the team Collaborate with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs Identify, diagnose, research, track, and resolve technical issues Provide consultative technical leadership and create and develop dashboard reporting Ensure that deadlines are met, schedules are current, and objectives are achieved Serve as a point of escalation for the customer and technical staff, and remove obstacles and provide solutions when needed Supervisory Responsibilities Other duties as assigned QualificationsBachelor’s Degree in Computer Science or a related technical discipline; and 6+ years of directly related experience in ServiceNow administration; and 3 + years in an IT leadership role; or An equivalent combination of education, technical certifications or training, and work experience Experience with and established knowledge of ServiceNow and ITIL Knowledge of standard IT hardware and equipment Active TS/SCI clearance with ability to obtain CI Poly Knowledge, Skills and Abilities:  Ability to work independently and yet be effective within a team setting. Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment. Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals. Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications. Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it. How you’ll grow  At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  Benefits  At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  Learn more about what working at Chenega MIOS can mean for you.  Chenega MIOS’s culture  Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  Corporate citizenship  Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Chenega’s impact on the world.  Chenega MIOS News-   Tips from your Talent Acquisition Team  We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  Chenega MIOS web site -   Glassdoor -   LinkedIn -   Facebook -  #Chenega Agile Real Time Solutions, LLCJob type: FULL TIMECategories: Science & Engineering