Children's Healthcare of Atlanta
VOIP Administrator
Children's Healthcare of Atlanta, Atlanta, Georgia, United States, 30383
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Work ShiftDay
Work Day(s)Monday-Friday
Shift Start Time8:30 AM
Shift End Time
5:30 PM
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
Installs, configures, maintains, and supports network components and infrastructure according to Information Systems & Technology standards and industry best practices. Serves as part of team responsible for designing, developing, and maintaining a scalable, highly available network architecture that meets business objectives and service level agreements.
Experience
2 years of experience in a technical support position supporting a Cisco Collaboration environment:
Call Manager
Telepresence
Webex
Cisco Unity Connection
Cisco Unified Border Element
Voice gateways
MGCP and SIP
PRI/T1, analog FXO/FXS
Cisco Unified Survivable Remote Site Telephony (SRST)
IP phones (8851, 8832)
Preferred QualificationsBachelor's degree1 year of experience in a healthcare settingExperience in traditional private branch exchange and voicemail system integration to a unified communications environment
Experience in a technical support position supporting Cisco Unified Contact Center Enterprise
EducationAssociate's degree in Management Information Systems, Information Systems, related field, or equivalent experience
Certification SummaryNo professional certifications required
Knowledge, Skills and Abilities
Understanding of the Cisco Collaboration solutions architecture (Expressways, Webex, Call Manager, Unity Connection, Video Mesh, Cisco Unified Border Element, Telepresence, E.164)
Knowledge of how to configure the IP Phone signaling protocols of Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP)
Knowledge of how to integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
Knowledge of how to implement Cisco Unified Communications Manager provisioning features
Knowledge of Cisco Unified Communications Manager (12.5 and above)
Knowledge of Cisco Unity Connection (12.5 and above)
Knowledge of voice gateways, e.g., MGCP, SIP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, SRST
Knowledge of Cisco Unified Survivable Remote Site Telephony (SRST)
Knowledge of Cisco Unified Contact Center Enterprise
Job Responsibilities
Provides level 1/2 support and troubleshooting to resolve customers and network issues.
Participates in daily and after-hours on-call support for network operating needs.
Available 24/7 for issues and problem escalations during On-Call rotation
Participates in P1 leadership escalation management when requested.
Monitors systems alerts and performance/utilization reporting.
Troubleshooting network problems and outages and schedules/implements patches, upgrades, hot fixes, and security configurations.
Assisting unified communications engineering team with maintenance-related upgrades to all Collaboration systems.
Troubleshooting dial plan and call routing in Cisco Unified Communications Manager
Troubleshooting Public Switched Telephone Network (PSTN) access using MGCP, SIP and PRI gateways
Configuring calling privileges in Cisco Unified Communications Manager
Maintaining a globalized call routing within a Cisco Unified Communications Manager cluster
Maintaining and troubleshooting media resources in Cisco Unified Communications Manager
Configuring endpoints and commonly required features
Configuring and troubleshooting Cisco Unity Connection users
Configuring and troubleshooting Cisco Unity Connection call handlers
Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
IT Architecture & Design
Work ShiftDay
Work Day(s)Monday-Friday
Shift Start Time8:30 AM
Shift End Time
5:30 PM
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
Installs, configures, maintains, and supports network components and infrastructure according to Information Systems & Technology standards and industry best practices. Serves as part of team responsible for designing, developing, and maintaining a scalable, highly available network architecture that meets business objectives and service level agreements.
Experience
2 years of experience in a technical support position supporting a Cisco Collaboration environment:
Call Manager
Telepresence
Webex
Cisco Unity Connection
Cisco Unified Border Element
Voice gateways
MGCP and SIP
PRI/T1, analog FXO/FXS
Cisco Unified Survivable Remote Site Telephony (SRST)
IP phones (8851, 8832)
Preferred QualificationsBachelor's degree1 year of experience in a healthcare settingExperience in traditional private branch exchange and voicemail system integration to a unified communications environment
Experience in a technical support position supporting Cisco Unified Contact Center Enterprise
EducationAssociate's degree in Management Information Systems, Information Systems, related field, or equivalent experience
Certification SummaryNo professional certifications required
Knowledge, Skills and Abilities
Understanding of the Cisco Collaboration solutions architecture (Expressways, Webex, Call Manager, Unity Connection, Video Mesh, Cisco Unified Border Element, Telepresence, E.164)
Knowledge of how to configure the IP Phone signaling protocols of Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP)
Knowledge of how to integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
Knowledge of how to implement Cisco Unified Communications Manager provisioning features
Knowledge of Cisco Unified Communications Manager (12.5 and above)
Knowledge of Cisco Unity Connection (12.5 and above)
Knowledge of voice gateways, e.g., MGCP, SIP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, SRST
Knowledge of Cisco Unified Survivable Remote Site Telephony (SRST)
Knowledge of Cisco Unified Contact Center Enterprise
Job Responsibilities
Provides level 1/2 support and troubleshooting to resolve customers and network issues.
Participates in daily and after-hours on-call support for network operating needs.
Available 24/7 for issues and problem escalations during On-Call rotation
Participates in P1 leadership escalation management when requested.
Monitors systems alerts and performance/utilization reporting.
Troubleshooting network problems and outages and schedules/implements patches, upgrades, hot fixes, and security configurations.
Assisting unified communications engineering team with maintenance-related upgrades to all Collaboration systems.
Troubleshooting dial plan and call routing in Cisco Unified Communications Manager
Troubleshooting Public Switched Telephone Network (PSTN) access using MGCP, SIP and PRI gateways
Configuring calling privileges in Cisco Unified Communications Manager
Maintaining a globalized call routing within a Cisco Unified Communications Manager cluster
Maintaining and troubleshooting media resources in Cisco Unified Communications Manager
Configuring endpoints and commonly required features
Configuring and troubleshooting Cisco Unity Connection users
Configuring and troubleshooting Cisco Unity Connection call handlers
Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
IT Architecture & Design