Platform Resolution Analyst

Platform Resolution Analyst at Highmark Health in Boise, Idaho, United States Job Description Company : enGen Job Description : JOB SUMMARY CANDIDATE MUST BE US Citizen (due to contractual/access requirements) This job is responsible for complex problem ticket resolution. This job requires broad knowledge base across the functional areas and specific in-depth expertise on multiple apps/platforms. Expeditiously and accurately performs deep dive issue analysis and problem ticket review, assessing information/details for updates to determine potential end impacts, and corrections, as needed. Transfers the ticket to the appropriate area if further action is needed for resolution (i.e., coding changes). Mentors and coaches lower level roles. ESSENTIAL RESPONSIBILITIES + Solve complex system problems with available technology including hardware, software, databases, and peripherals. Create and run queries using SQL and utilize apps to review files. + Review various reports (for example, fallout reports) to identify and correct system issues pro-activley/pre-emptively. If issues are identified, will work to correct to ensure there are no negative down stream impacts. + Research and analyze system needs, system development, system process analysis, design, and re-engineering. Will recommend changes (in processes, design, etc.) when warranted. + If problem resolution impacts external vendors, will act as key contact with vendors to resolve issues as needed. + May participate in cross-functional process improvement efforts to address trends identified in ticket resolution. This may include gathering requirements, creating business cases, and creating/executing test cases. + Other duties as assigned or requested. EDUCATION Required + Bachelor's Degree in Business Administration/Management, Informations Systems or Information Technology Substitutions + 6 years of relevant, progressive experience in lieu of degree Preferred + None EXPERIENCE Required + 3 - 5 year in IS/IT Preferred + 1 - 3 years in the Healthcare or Health Insurance Industry LICENSES AND CERTIFICATIONS Required + None Preferred + Information Technology Infrastructure Library (ITIL) SKILLS + Communication Skills + Analytical Skills + Research Skills + Data Analysis + Customer Service + Collaborative problem solving Language (Other than English) None Travel Required 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-Based Teaches / trai To view full details and how to apply, please login or create a Job Seeker account