Nurse Navigator/RN

Northern Light Eastern Maine Medical CenterDepartment: Urology ClinicPosition is located: Urologic Surgery of MaineWork Type: Full TimeHours Per Week:40 Hour/Week Work Schedule: Variable Summary:The Nurse Navigator serves as a consistent care coordinator for the diagnostic and surgical end of Urologic care to ensure timely access and seamless coordination of services throughout the continuum. The Nurse navigator will interface with the schedulers, internal and external providers, and assist in the diagnostic imaging, clinical evaluation, support services, and education of patients receiving services. The nurse navigator will be responsible for facilitating and coordinating the care of patients of USME that receive their care from providers working in collaboration with USME. He or She will identify and help eliminate barriers and refer to appropriate resources. Additionally, the nurse navigator will be responsible for the triage and coordination of referrals sent to our office. They will coordinate local support systems, arrange patient focus groups, and collaborate and provide educational resources for patients, families, and staff. They will be responsible for assisting with clinical needs and acting as a resource for clinical staff.Responsibilities:Clearly, effectively and respectfully communicates with patients, families, physicians, fellow employeesResponds to patient generated concernsResponds effectively to patient complaints regarding nursing careSupports management team effortsUses a constructive consistent approach in the oversight of staff, in providing feedback on the delivery of patient care and in the maintenance of positive interdepartmental relationshipsServes as a support to staff delivering services to patientsAbility to generate effective staff responses to needs identified via patient satisfaction scores and feedbackAble to manage physician needs to expedite patient careProvides follow-up on patient, family and physician complaints when requested by the Department HeadDevelops and maintains positive working relationships and working environmentEfficiently coordinates scheduling of staffProvides input on staff performance to the Nurse Manager and/or timely performance appraisalsAssists Department Head with counseling and disciplining of staff, monitoring corrective action/performance improvement when requiredAdheres to job description and established performance standardsServes as a resource to all members of the health care teamAble to perform all the tasks of Staff NurseDevelop and implement triage standards to include proper telephone etiquetteCollaborates with other disciplines based on patient assessment and identified needsCompletes assigned or requested tasks in a timely, efficient mannerCoordinates patient activities within the department and/or among departmentsActively works to creatively problem solve to meet service and program needs (patient, family, staff, and physician)Provides day to day supervision of clinical operation and personnel performanceAssists in coordination of educational opportunities for staff developmentProvides outreach and community education as requestedDevelops and maintains through effective collaboration a competency based orientation programCoordinates the development, implementation and evaluation of patient/family education programsPerforms all other duties as assignedDemonstrates clinical expertise and high quality standards in all aspects of clinical care.Enhances departmental delivery of quality patient careMonitors patient care assignments for efficiency and effectivenessUpholds all mandated regulations and monitors staff complianceEnsures personnel are competent in their performance, compliant with policy and procedures and practice within the scope of their job description and/or licenseOversees employee adherence to infection control, safety, emergency, policy and procedure, and incident reporting standardsEnsures appropriate documentation is maintained in the medical recordAppropriately identifies concerns and reports unit activities to Department HeadMakes suggestions for and encourages staff to participate in process / quality improvementGenerates and updates unit policies and procedures according to current national standards for clinical practiceCoordinates the development of disease specific, treatment, and navigation pathways designWorks to implement feasible process / quality improvement suggestionsActively participates in both unit and hospital wide performance improvement initiatives including audits and quality reportsAssists in development and implementation of quality assurance/ performance improvement monitorsCoordinates, supervises, and evaluates of care given to all patients.Attends 100% of mandatory in-servicesInitials 100% of mandatory memos and staff meeting minutesAttends 75% of all staff meetingsWorks to enhance delivery of quality cost effective careParticipates in unit goal setting and implementationProvides ongoing support for established goals and objectivesParticipates in problem solving team to address patient flow issuesAble to address workflow or patient issues effectively with physician inputMaintains specialty certificationMaintains unit specialty certifications/competenciesEarns a minimum of 20 CEUs per year in addition to mandatory clinical requirements. Note: 1 credit hour = 15 CEUsMaintains competency and supports process changes with the electronic medical record.Other Information:BLS Required.Competencies and SkillsBehaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.CredentialsRequired Registered NurseEducationRequired Associate's DegreeWorking ConditionsPotential exposure to noise levels being uncomfortable.