Schneider Downs & Co., Inc.
IT Help Desk Intern
Schneider Downs & Co., Inc., Pittsburgh, Pennsylvania, us, 15289
Schneider Downs provides a caring culture that supports what matters most to emerging professionals, like yourself, including work-life flexibility, career growth, the chance to receive one-on-one mentoring, and learning opportunities meant to inspire your professional development. Experience all of these and more at Schneider Downs, where we've been providing audit, tax, consulting and wealth management services through our team of innovative thought leaders for over 65 years. Start building your career with people motivated to help you succeed-and enjoy
more of what counts .
Schneider Downs is seeking a motivated student who is interested in expanding their knowledge and skills in Information Technology. You will be part of a learning culture that values quality and integrity, where you'll be supported by Schneider Downs IT professionals and will work directly with internal users.
As the
IT Help Desk Intern , you will work as a member of the IT Help Desk team to provide computer support and technical problem resolution across the firm. In this role, you will troubleshoot issues with end user computing devices, productivity applications and firm-issued software. This role will provide learning opportunities for working in a network environment, supporting over 600 users, providing both desk-side and remote support, and assisting with IT projects.
Schneider Downs has embraced the hybrid work model and while most days will be spent in our office in One PPG Place, this role will have the opportunity of working from home, as the workload permits. We are looking for individuals who are willing and able to work up to 24 hours per week for this internship.
WHAT YOU'LL NEED
Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm specific software applications in a network environmentWork with computers (general familiarity with hardware components) and deployment of various hardware equipment to employeesTroubleshoot various computer problems including printing, software errors and hardware errorsProvide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and logging all work in an IT Service Management software applicationParticipate in a wide variety of technology projectsProvide exceptional customer service to end users and other members of the IT departmentWHAT YOU'LL NEED
Must be pursuing an associate's or bachelor's degree in Information Systems, Computer Science or a related fieldA preferred overall GPA of 3.3 (3.0 minimum), or combination of educational success and applicable work and/or volunteer experienceAbility to work in a team environment (e.g., communication with team members, reporting regularly to management, etc.)Strong customer service skills (e.g., communication, friendliness, patience, follow through, etc.)Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.)
WHERE CULTURE COUNTSAt Schneider Downs, our culture is our identity. And it'sour culture of care that makes us unique. Even as we grow, we work hard toretain this culture to continuously promote a positive, supportive workenvironment through our core values: Care, Integrity, Flexibility, Respect, andDrive.
ENJOY MORE OF THE THINGS THAT MATTER MOST- Competitive compensation- Hybrid work models and work-life flexibility- Learning environment with buddies, mentors and a focus on personal development- Meaningful work experiences and multi-industry exposure- Collaborative, supportive culture and community involvement- Flex Fridays and office closures for summer and winter breaks- Additional benefits upon full-time conversion, including insurance, paid time off, CPA exam bonus, profit sharing and more!
ABOUT SCHNEIDER DOWNSFor over 65 years, Schneider Downs has provided audit, tax,consulting, and wealth management services through our team of innovativethought leaders committed to our approach of providing Big Thinking with aPersonal Focus. Our client roster includes a diverse blend of well-establishednational and regional businesses both publicly and privately owned - as well asnot-for-profits and exciting start-ups. Regardless of industry or corporateprofile, our clients receive the highest level of responsiveness, pro-activity,and personal attention to their individual needs. We call that commitment theSD Standard and it's what makes us different.
A PLACE WHERE INCLUSIVITY COUNTSSchneider Downs is an Equal Opportunity Employer. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, veteran status, and other protected characteristics. Webelieve a culture of care that celebrates diversity, equity, and inclusioncontributes to a better company, better client services, and a better world.
BUILD A CAREER WHERE YOUR NEEDS COUNT. APPLY NOW.SchneiderDowns does not accept unsolicited referrals for vacancies, and any unsolicitedreferral will become the property of Schneider Downs. Upon hire, no fee will beowed to the agency, person, or entity.
more of what counts .
Schneider Downs is seeking a motivated student who is interested in expanding their knowledge and skills in Information Technology. You will be part of a learning culture that values quality and integrity, where you'll be supported by Schneider Downs IT professionals and will work directly with internal users.
As the
IT Help Desk Intern , you will work as a member of the IT Help Desk team to provide computer support and technical problem resolution across the firm. In this role, you will troubleshoot issues with end user computing devices, productivity applications and firm-issued software. This role will provide learning opportunities for working in a network environment, supporting over 600 users, providing both desk-side and remote support, and assisting with IT projects.
Schneider Downs has embraced the hybrid work model and while most days will be spent in our office in One PPG Place, this role will have the opportunity of working from home, as the workload permits. We are looking for individuals who are willing and able to work up to 24 hours per week for this internship.
WHAT YOU'LL NEED
Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm specific software applications in a network environmentWork with computers (general familiarity with hardware components) and deployment of various hardware equipment to employeesTroubleshoot various computer problems including printing, software errors and hardware errorsProvide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and logging all work in an IT Service Management software applicationParticipate in a wide variety of technology projectsProvide exceptional customer service to end users and other members of the IT departmentWHAT YOU'LL NEED
Must be pursuing an associate's or bachelor's degree in Information Systems, Computer Science or a related fieldA preferred overall GPA of 3.3 (3.0 minimum), or combination of educational success and applicable work and/or volunteer experienceAbility to work in a team environment (e.g., communication with team members, reporting regularly to management, etc.)Strong customer service skills (e.g., communication, friendliness, patience, follow through, etc.)Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.)
WHERE CULTURE COUNTSAt Schneider Downs, our culture is our identity. And it'sour culture of care that makes us unique. Even as we grow, we work hard toretain this culture to continuously promote a positive, supportive workenvironment through our core values: Care, Integrity, Flexibility, Respect, andDrive.
ENJOY MORE OF THE THINGS THAT MATTER MOST- Competitive compensation- Hybrid work models and work-life flexibility- Learning environment with buddies, mentors and a focus on personal development- Meaningful work experiences and multi-industry exposure- Collaborative, supportive culture and community involvement- Flex Fridays and office closures for summer and winter breaks- Additional benefits upon full-time conversion, including insurance, paid time off, CPA exam bonus, profit sharing and more!
ABOUT SCHNEIDER DOWNSFor over 65 years, Schneider Downs has provided audit, tax,consulting, and wealth management services through our team of innovativethought leaders committed to our approach of providing Big Thinking with aPersonal Focus. Our client roster includes a diverse blend of well-establishednational and regional businesses both publicly and privately owned - as well asnot-for-profits and exciting start-ups. Regardless of industry or corporateprofile, our clients receive the highest level of responsiveness, pro-activity,and personal attention to their individual needs. We call that commitment theSD Standard and it's what makes us different.
A PLACE WHERE INCLUSIVITY COUNTSSchneider Downs is an Equal Opportunity Employer. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, veteran status, and other protected characteristics. Webelieve a culture of care that celebrates diversity, equity, and inclusioncontributes to a better company, better client services, and a better world.
BUILD A CAREER WHERE YOUR NEEDS COUNT. APPLY NOW.SchneiderDowns does not accept unsolicited referrals for vacancies, and any unsolicitedreferral will become the property of Schneider Downs. Upon hire, no fee will beowed to the agency, person, or entity.