Astound
Broadband Network Technician I
Astound, Midlothian, Illinois, United States, 60445
Description
Broadband Network Technician ICrestwood, IL
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
The Broadband Network Technician I is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone. This role will be responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing. The BNT I is required to maintain documentation as needed. This role participates in a 24/7 on-call rotation.
Where you will work:
This position will be based in Astounds Crestwood, IL office, and would be an in office/field role.
A Day in the Life of the Broadband Network Technician:
Detect, troubleshoot and resolve system outages
Emergency coax restoration
Underground cable
Maintenance (power supply, actives)
Leakage
Splicing
Documentation
Participation in a 24/7 on-call rotation
Other duties as assigned
What You Bring to the Table:
2+ years experience as a Technician in the Telecommunications industry (Hybrid Fiber-Coaxial( HFC ) network experience preferred)
Proficiency in problem-solving, time management, and basic computer skills
Experience with power tools, reading and interpreting NIMS and AutoCAD maps
Must possess a working knowledge of Ohm Law and Outside Plant operations
Strong customer service skills
Strong verbal and written communication skills
Ability to work effectively, both independently and as part of a team
Must possess a valid driver's license with a satisfactory driving record compliant with the company policy
Education & Certifications:
High school diploma or equivalent
Certifications in Bucket Truck (OSHA, and Ladder Safety preferred)
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program ( after 1 year employment up to $4,000.00 per calendar year)
Employee discount program ( If in our serviceable area)
*
Benefits listed above are for regular full-time positions
Perks of the position:
Paid Orientation and Training
Company provided tools, uniforms, and work vehicle
Home Garaging ( If you qualify)
Our Mission Statement:* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO :
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only):
https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfQualificationsEducation
High School (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Broadband Network Technician ICrestwood, IL
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
The Broadband Network Technician I is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone. This role will be responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing. The BNT I is required to maintain documentation as needed. This role participates in a 24/7 on-call rotation.
Where you will work:
This position will be based in Astounds Crestwood, IL office, and would be an in office/field role.
A Day in the Life of the Broadband Network Technician:
Detect, troubleshoot and resolve system outages
Emergency coax restoration
Underground cable
Maintenance (power supply, actives)
Leakage
Splicing
Documentation
Participation in a 24/7 on-call rotation
Other duties as assigned
What You Bring to the Table:
2+ years experience as a Technician in the Telecommunications industry (Hybrid Fiber-Coaxial( HFC ) network experience preferred)
Proficiency in problem-solving, time management, and basic computer skills
Experience with power tools, reading and interpreting NIMS and AutoCAD maps
Must possess a working knowledge of Ohm Law and Outside Plant operations
Strong customer service skills
Strong verbal and written communication skills
Ability to work effectively, both independently and as part of a team
Must possess a valid driver's license with a satisfactory driving record compliant with the company policy
Education & Certifications:
High school diploma or equivalent
Certifications in Bucket Truck (OSHA, and Ladder Safety preferred)
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program ( after 1 year employment up to $4,000.00 per calendar year)
Employee discount program ( If in our serviceable area)
*
Benefits listed above are for regular full-time positions
Perks of the position:
Paid Orientation and Training
Company provided tools, uniforms, and work vehicle
Home Garaging ( If you qualify)
Our Mission Statement:* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO :
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only):
https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfQualificationsEducation
High School (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)