Testing, Installation, and Support Manager

RLMG is an employee-owned digital design studio specializing in multimedia installations for museums and other public spaces. At RLMG, we are highly committed to the quality of our craft, to enjoying our work, our clients, and each other, and to making experiences that will last and have meaning. As an employee, youll work in a friendly, collaborative, and challenging environment to build exhibit experiences that are used by thousands of people every day.This position is responsible for managing RLMGs post-production processes across projects, including testing, installation, support, and archiving. A successful candidate for the Testing, Installation, and Support Manager position has a background in interactive experiences and spaces, hands-on experience with a wide variety of AV technologies, and is enthusiastic about new and innovative media experiences.This is a full-time position, to begin in Fall 2024.Roles & Responsibilities:Testing & Installation Management (30%)- Manage the use of RLMG's dedicated prototyping and testing space.- Manage user testing, QA testing, and in-office AV setup.- Manage remote and onsite installation process for all integrated video and interactive media projects from production through final delivery.- Act as the liaison to outside partners and AV integrators to make sure that project technical goals and requirements are met.- Travel to supervise integration and complete media installations.Documentation, Support, and Archiving Management (25%)- Prepare media manuals documenting software installation, configuration, and other details for client use and internal reference.- Lead support of previous installs, responding to support requests directly and coordinating response from other members of project teams.- Oversee updating and maintenance of archive of final media and source files for completed projects.Technical Consultation & Support on Ongoing Projects (25%)- Understand and define hardware and software requirements for select media exhibits. Act as key person within production teams to ensure the feasibility and technical efficiency of each project.- Develop detailed hardware specifications for RLMG projects.- Coordinate with outside partners (clients, fabrication, AV integration, and 3D design) at key project milestones.Prototyping and R&D (10%)- Create software prototypes to answer specific user interface, hardware compatibility, or technological questions during project design and production phases.- Design and build physical prototypes to test scale, form factor, and custom interfaces.Internal Technology (10%)- Manage purchasing and support of shared equipment for testing, as well as employee computers and related hardware.- Consult with Director of Creative Technology and Head of Operations on technical infrastructure.- Coordinate and recommend upgrades to the office systems.Qualifications- 3-5 years of experience designing, installing, or supporting AV & media for public spaces (museums, themed attractions, live venues and events, theater, media arts, etc.)- Experience with a wide variety of AV technologies and installations.- Ability to creatively and collaboratively solve technical problems with developers, designers, and other project partners.- Clear communication with technical and non-technical project partners.- Strong organizational skills to juggle multiple tasks.- Experience with prototyping and user testing.- A passion for interactive media, AV installations, and museum experiences.This is a flexible role with responsibilities that can be tailored to the candidate. Multi-talented and versatile candidates are preferred. The following are not required, but some combination of the below is desired.- CTS or similar AV design/installation certification.- Experience with 3-dimensional design tools and familiarity with construction documents, technical drawings, etc.- An aptitude for building and programming physical prototypes.- Experience working with Arduino or other prototyping platforms and related sensors.- Programming skills (Unity, Javascript, C, TouchDesigner, digital signage systems).- Proficiency with Adobe design suite tools.Compensation & Benefits- Salary Range: $60,000 - 75,000- RLMG offers medical, dental, and vision insurance, 401(k) participation, paid time off, company holidays, and the opportunity to work in a dynamic, growing and fun environment.We are proud to be employee owned and operated. Employees will have the opportunity to join the cooperative as members.We believe that fostering a diverse and inclusive environment is essential to creating beautiful and innovative media. Were eager to welcome new voices and perspectives to our team; even if your experience doesnt exactly match our description, please reach out.This is a full-time, hybrid position requiring 2+ days in our Watertown, MA office per week, and occasional project travel. Interested candidates should send a resume, cover letter, and project samples to tim@rlmg.com.