Bilingual Pharmacy Assistant I

Come join our Team! We invite you to come grow with our dynamic healthcare organization providing medical, dental and behavioral health services for Chelan and Douglas counties! We offer a progressive and extremely competitive compensation and benefits package.Job SummaryThe Pharmacy Assistant's primary job function is to perform duties under the supervision of the pharmacist related to the ordinary operations of the pharmacy.Job Specific Competencies1. Provides customer service using AIDET for patients who present to the pharmacy via phone or in person.2. Provides translation services for those patients not fluent in English.3. Retrieves daily cash from accounting, responsible for collecting payment for medication dispensed to patients and reconciling cash at end of day.4. Refills prescriptions on patient request and enters insurance and patient demographics in the pharmacy management system.5. Demonstrates attention to detail by appropriately retrieving and selling prescriptions to patients.6. Orders and receives the Over the Counter medication order as directed by the pharmacist and as outlined in the pharmacy policies and procedures guidelines.a. Creates Return to Stock Report and accurately returns unclaimed medications to stock. 7. Receives and appropriately handles phone calls, messages and refill requests into the pharmacy.8. Monitors drugs and supplies for expiration dates on a regular basis. Removes unsatisfactory products from stock and returns to supplier for credit.9. Stores medication into assigned Will Call bags after pharmacist verification.10. Prepares medication for pharmacist verification.11. Participates in achieving the department's sustainability and clinical scorecard goals.12. Is responsible for knowledge of and compliance with CVCH health care and pharmacy department requirements as below:13. Is responsible for knowledge of and compliance with CVCH health care and pharmacy department requirements for fire/safety/disasters, hazardous materials, aseptic technique, infection control, use of personal protective equipment, and confidentiality issues.14. Assists with training and orientation of new pharmacy employees or students.15. Upon demonstration of competence in the above duties, the pharmacy assistants may receive training in the Patient Assistance Program (PAP):a. Serves as a facilitator to qualify patients for reduced fee medications from pharmaceutical manufacturers.b. Meets with patients to facilitate the filling out of paperwork for medications. Adheres to all rules and regulations set forth by individual pharmaceutical companies' Patient Assistance Programs.c. Direct communication with providers, pharmacists and other health care staff to obtain information necessary to facilitate the application process.d. Communicates with pharmaceutical manufacturer on patient behalf and any required follow up.e. Displays effective file management by maintaining proper documentation and detailed records of PAP program patient participation.f. Assists patients to reapply on time for their medication's refills.g. Works in concert with pharmacists overseeing the PAP to implement process enhancements or change.h. Manages the process of receiving prescription medications from the pharmaceutical manufacturers into the pharmacy.i. Facilitates communication to patients when medications are available to them.General Duties and Responsibilities1. Performs other duties and tasks as assigned by supervisor.2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.3. Conforms to safety policies, general housekeeping practices.4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.Job Specifications1. Education: High School Diploma or GED.2. Certification/Licensure: Washington State Pharmacy Assistant License required before starting employment. Basic Life Support (BLS) or CPR required or must be able to obtain within first 90 days of employment.3. Experience: Previous experience working in a community pharmacy setting or other setting providing similar skills/activities preferred. Prior experience accessing pharmaceutical patient assistance programs preferred.4. Language Skills: Bilingual in English/Spanish required.5. Essential Technical/Motor Skills: Excellent organizational skills as demonstrated through previous experience with inventory or file management. Basic computer experience; adequate typing. Knowledge of computer applications including experience with Microsoft Excel and Word, and equipment related to work. Effectively work in a multi-task environment, prioritizing tasks properly, and completing tasks in a timely manner. Ability to communicate effectively. Well developed time management, planning and organizational skills.6. Interpersonal Skills: Excellent customer service skills, ability to communicate effectively both in written and verbal form with patients and with co-workers. Self-motivation and demonstration of ability to function autonomously. Ability to communicate effectively with staff at all levels. Ability to pay attention to detail and utilize own initiative. Ability to work as a team member.7. Essential Physical Requirements: Manual dexterity and strength to open and close prescription and patient vials (i.e. to remove child resistant caps) to prepare medications for dispensing. Standing for long periods of time and walking short distances frequently. Seldom to moderate lifting and carrying items. May occasionally lift and/or move items up to 20 pounds. Moderate to frequent stooping, bending, and reaching items on high shelves or on the floor. Must be able to read for extended periods throughout the day.8. Essential Mental Abilities: Ability to receive directions and follow through to completion, solve pharmaceutical calculation problems encountered daily within the pharmacy department, receive a request and determine the appropriate response or referral, use analytical skills to assess, develop and implement a plan of action.9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone in English and/or Spanish.10. Exposure to Hazards: Worker is subject to inside environmental conditions on a frequent basis with moderate noise. Position works in a well-lighted, ventilated environment in office areas and in clinical areas. Possible exposure to drug vapors or particles (powdered antibiotics that are reconstituted, for example). Possible indirect exposure to blood borne pathogens and infectious disease via patient contact exposure. Possible exposure to potentially hazardous chemicals: such as, chemotherapeutic agent preparation (exposure is minimal with appropriate use of personal protective equipment).Blood/Fluid Exposure RiskCategory II1. Usual tasks do not involve exposure to blood, body fluid, or tissues but job may require performing unplanned Category I tasks.Age Specific CompetencyPossesses knowledge and skills required to effectively care for and assist patients in the following age groups: 1. Neonatal (Birth - 30 days) 2. Infant (30 days to less than 1 year)3. Pediatric (1 year - 12 years)4. Adolescent (12 years to 18 years)5. Adult (18 years - 65 years)Telecommuting: Position NOT eligible for TelecommutingBenefits*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTEBenefit:Coverage:Effective:MedicalPremera (Self Insured)Preferred ProviderEmployee covered - $50.00 per monthDependents covered - please refer to the benefits Guide 2024 for ratesFirst of the month following the first date of employment.DentalWashington DentalEmployee covered - 100%Dependents covered - 50%First of the month following the first date of employment.Paid Leave120 hours - Year 1136 hours - Year 2Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.Extended Illness Bank (EIB)Allows for maximum accrual of 200 hoursPTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act. Holidays88 hours related to:•New Year's Day•Memorial Day•4th of July•Labor Day•Thanksgiving Day•Day after Thanksgiving•Christmas Eve•Christmas Day•3 Diversity DaysHolidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31).Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated.If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:•Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)•May 1 - August 31: 2 diversity days (16 hours if 1.0 FTE)•Sept 1 - Dec 31: 1 diversity day (8 hours if 1.0 FTE)Please refer to the Paid Leave policy for additional details.403(b) Retirement PlanLincoln Financial150% CVCH match up to 3% of the employee's contributionImmediately. Vesting schedule:20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.Employee Assistance ProgramMutual of OmahaFree short-term counseling for employee and familyImmediately. Call 800-316-2796Long-term DisabilityMutual of OmahaEmployee Only (variable)First of the month following the first date of employment.Benefit:Coverage:Effective:Basic Term Life Mutual of OmahaEmployee Only (1x annual salary, up to $200,000)First of the month following the first date of employment.Group Accidental Death and Dismemberment (AD&D)Mutual of OmahaEmployee Only (1x annual salary, up to $200,000)First of the month following the first date of employment.Supplemental Term Life Mutual of OmahaEmployee / Spouse / Dependent(s)First of the month following the first date of employment.Voluntary AD&DMutual of OmahaEmployee / FamilyFirst of the month following the first date of employment.Health Reimbursement ArrangementRedQuoteReimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.First of the month following the first date of employment.Flex Plan: MedicalRedQuoteFlex Plan: Maximum $3,200 per yearDirect Deposit availableFirst of the month following the first date of employment.Flex Plan: Dependent CareRedQuoteFlex Plan: Maximum $5,000 per yearDirect Deposit availableFirst of the month following the first date of employment.AFLACSupplemental insurance - cafeteria planFirst of the month following the first date of employment.Wellness StipendCVCH will reimburse staff up to $30 per month for a local gym membershipORCVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)Immediately. Once employee has submitted invoice to HR/Payroll department.Cell Phone DiscountsDiscounted monthly access feesDiscounted select accessories and special equipmentAvailable for personal cell phones, currently in place with AT&T & VerizonBenefit:Coverage:Effective:Tuition ReimbursementFor approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:•$2,000 for an Associate's degree, vocational, technical, or certification program•$2,500 for a Bachelor's degree•$3,000 for a Master's degreeUpon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.Employees must agree to work for a period of one (1) year from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.Compensation$18.46/hourly