Hispanic Technology Executive Council
Lending (Loans) Services Applications Support Sr (VP) (Hybrid)
Hispanic Technology Executive Council, Irving, Texas, United States, 75084
Citi Wholesale Lending is embarking on a multi-year technology initiative to upgrade our core accounting and servicing application for its Agency, Non-Agency and Bi-lateral businesses globally in order to support growth and strategic objectives including reduction in manual efforts leading to risk mitigation within the environment. The technology stack transformation will include migrating to the Loan IQ platform and exiting current products that support the businesses. A full-service Lending Production Support team will be critical in the transformation programs success.This is an excellent opportunity for someone passionate about technology, but who possesses knowledge of the LoanIQ product. The Apps Support Senior Manager integrates subject matter and industry expertise within this defined area.
Responsibilities:Oversee the day-to-day operations of the Irving Lending support teamEnsure adherence to the global service level, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practicesAssures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in best practices across the overall support programProvides technical oversight across systems and applications, leverage skills across multiple apps support areasProvide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for business and operationsProvide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixesPerforms other duties and functions as assignedPerforms controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliencyCalm and analytical when faced with major incidents on critical systemsExhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basisFocus on people development, coaching and peer feedbackPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:6-10 years experience in an Apps Support role is essentialAt least 3 years of experience with LoanIQ PlatformHighly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communicationsEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadConsistently demonstrates clear and concise written and verbal communication skillsAbility to communicate appropriately to relevant stakeholderCapacity Planning/Forecasting exposure a plusEffectively share information with other support team members and with other technology teamsGood knowledge of SQL (Oracle dialect is preferable)Experience with REST, JMS, SOAP, MicroserviceExperience with Spring Boot, Swagger, Tomcat and JSON and XML processingEducation:Bachelors/University degree------------------------------------------------------Job Family Group:Technology
------------------------------------------------------Job Family:Applications Support
------------------------------------------------------Time Type:Full time
------------------------------------------------------Primary Location:Irving Texas United States
------------------------------------------------------Primary Location Full Time Salary Range:$125,760.00 - $188,640.00In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Oct 04, 2024
------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi .View the " EEO is the Law " poster. View the
EEO is the Law Supplement .View the
EEO Policy Statement .View the
Pay Transparency Posting
Responsibilities:Oversee the day-to-day operations of the Irving Lending support teamEnsure adherence to the global service level, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practicesAssures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in best practices across the overall support programProvides technical oversight across systems and applications, leverage skills across multiple apps support areasProvide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for business and operationsProvide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixesPerforms other duties and functions as assignedPerforms controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliencyCalm and analytical when faced with major incidents on critical systemsExhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basisFocus on people development, coaching and peer feedbackPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:6-10 years experience in an Apps Support role is essentialAt least 3 years of experience with LoanIQ PlatformHighly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communicationsEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadConsistently demonstrates clear and concise written and verbal communication skillsAbility to communicate appropriately to relevant stakeholderCapacity Planning/Forecasting exposure a plusEffectively share information with other support team members and with other technology teamsGood knowledge of SQL (Oracle dialect is preferable)Experience with REST, JMS, SOAP, MicroserviceExperience with Spring Boot, Swagger, Tomcat and JSON and XML processingEducation:Bachelors/University degree------------------------------------------------------Job Family Group:Technology
------------------------------------------------------Job Family:Applications Support
------------------------------------------------------Time Type:Full time
------------------------------------------------------Primary Location:Irving Texas United States
------------------------------------------------------Primary Location Full Time Salary Range:$125,760.00 - $188,640.00In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Oct 04, 2024
------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi .View the " EEO is the Law " poster. View the
EEO is the Law Supplement .View the
EEO Policy Statement .View the
Pay Transparency Posting