Intake Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Greets all clients seeking housing assistance; responds to inquiries regarding program information, the admissions process and application status;

•Provides telephone coverage for the Housing Choice Voucher Program, using the telephone and Interactive Voice Response Systems (IVR);

•Interviews assigned applicants to complete applications for assisted housing residency; assists applicants with entering information and explains how information will determine (1) applicant eligibility for admission or continued occupancy; (2) rent to be charged; and (3) unit size required according to standards and regulations established by the U.S. Department of Housing and Urban Development and the District of Columbia Housing Authority (DCHA);

•Directs applicants in securing necessary verification and documentation of eligibility factors and where further data is necessary to assure complete and accurate evidence; contacts employers, community agencies, schools, etc., for substantiation and/or clarification;

•Maintains interview reschedule log, notifies applicants of rescheduled appointments and documents applicant records in an automated system;

•Operates a variety of data entry software and tools to transcribe application data, requiring skilled use of the full keyboard, both alphabetic and numeric characters and special symbols requiring double keying; develops, selects and/or recommends recording and transcribing procedures when standardized forms and procedures have not been developed for the assignment;

•As applicable, transcribes application data from unedited and uncoded source documents or from complex documents that are not controlled by format, reporting instructions or source; and utilizes display terminals to update, add, and delete fields and/or records stored on magnetic media in the computer system; sources documents related to data necessary to maintain accurate data on public and subsidized housing activities; corrects documents that contain errors or refers to the proper staff member for correction;

•Retrieves and changes records that are already in the system; and interprets substantive data in the record in order to determine the specific changes required;

•Participates in testing and debugging new data programs and keying unrefined programs; based on working knowledge of programming language, makes difficult changes in the program as they are keyed in;

•Identifies source of error based on error message given by the machine as needed; determines actions needed to find and correct errors and/or discrepancies; verifies assignments that involve correcting data before it is entered into the system;

•Provides guidance and procedural instructions to other employees on complicated assignments; trains new employees as assigned;

•Shares in batching documents according to originating source; participates in strict adherence of job scheduling and project deadlines by coordinating with production and supervisor;

•Compiles statistics for daily admissions activities such as applications/updates and inquires;

•Performs other related duties as assigned.