Jones Lang LaSalle Incorporated
Workplace Services Coordinator
Jones Lang LaSalle Incorporated, Sunnyvale, California, United States, 94087
Workplace Services CoordinatorWorkplace Services Coordinator
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.What this job involves -
The Workplace Services Coordinator is responsible for delivering exceptional client experience every day through enhanced ticket management, client engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment into your day-to-day.Job Responsibilities
Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top-notch service to executives within the portfolio.Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across the portfolio.Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees.Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations.Partner, collaborate, and influence a broader team of Workplace Services Coordinators to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic.Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed.Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy.Supports data collection, analysis, and reporting to ensure alignment with the clients’ goals and objectives.Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives.Strive to continually improve Experience Service performance.Onsite five days a week.Ensuring Exceptional Service
Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations.Visibly engaged and well known in the workplace; onsite 5 days a week.Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client.Receives and responds to all requests or issues within a specific period of time, including a personal follow-up to client employees to ensure timely responses to questions/requests.Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.).Assistance and flexibility with client events and catering as needed to ensure flawless delivery.Assists with third-party vendor relationships and service partners to provide maximum service delivery.Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident, or disruption to client’s operations occur.Provide operational excellence through administrative support as well as work order management.Qualifications
Associates or Bachelor’s degree or equivalent, preferred.2-3 years minimum prior relevant experience in hospitality, facility/property management, building operations, and/or knowledge of commercial real estate.Exceptional customer service skills and professionalism with a passion for hospitality.Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.Excellent verbal and written communication skills with the ability to communicate professionally.Excellent organizational skills and process management.Ability to problem solve and develop process enhancements.Ability to work independently – strong prioritization and time management skills.Ability to work with diverse teams – lead by example; respectful, cooperative, accountable.Ability to manage multiple priorities and deliver results in a fast-paced environment.Ability to quickly adapt to new devices, technology, and applications.Adhere to the appearance policy.Proficient in the Google Suite of Office Tools.Proficient in Microsoft Office Suite.Estimated total compensation for this position:
57,400.00 – 66,000.00 USD per year.The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.Location:
On-site – Sunnyvale, CA.If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:401(k) plan with matching company contributions.Comprehensive Medical, Dental & Vision Care.Paid parental leave at 100% of salary.Paid Time Off and Company Holidays.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process.This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA), please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.Accepting applications on an ongoing basis until the candidate is identified.
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JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.What this job involves -
The Workplace Services Coordinator is responsible for delivering exceptional client experience every day through enhanced ticket management, client engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment into your day-to-day.Job Responsibilities
Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top-notch service to executives within the portfolio.Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across the portfolio.Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees.Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations.Partner, collaborate, and influence a broader team of Workplace Services Coordinators to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic.Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed.Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy.Supports data collection, analysis, and reporting to ensure alignment with the clients’ goals and objectives.Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives.Strive to continually improve Experience Service performance.Onsite five days a week.Ensuring Exceptional Service
Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations.Visibly engaged and well known in the workplace; onsite 5 days a week.Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client.Receives and responds to all requests or issues within a specific period of time, including a personal follow-up to client employees to ensure timely responses to questions/requests.Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.).Assistance and flexibility with client events and catering as needed to ensure flawless delivery.Assists with third-party vendor relationships and service partners to provide maximum service delivery.Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident, or disruption to client’s operations occur.Provide operational excellence through administrative support as well as work order management.Qualifications
Associates or Bachelor’s degree or equivalent, preferred.2-3 years minimum prior relevant experience in hospitality, facility/property management, building operations, and/or knowledge of commercial real estate.Exceptional customer service skills and professionalism with a passion for hospitality.Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.Excellent verbal and written communication skills with the ability to communicate professionally.Excellent organizational skills and process management.Ability to problem solve and develop process enhancements.Ability to work independently – strong prioritization and time management skills.Ability to work with diverse teams – lead by example; respectful, cooperative, accountable.Ability to manage multiple priorities and deliver results in a fast-paced environment.Ability to quickly adapt to new devices, technology, and applications.Adhere to the appearance policy.Proficient in the Google Suite of Office Tools.Proficient in Microsoft Office Suite.Estimated total compensation for this position:
57,400.00 – 66,000.00 USD per year.The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.Location:
On-site – Sunnyvale, CA.If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:401(k) plan with matching company contributions.Comprehensive Medical, Dental & Vision Care.Paid parental leave at 100% of salary.Paid Time Off and Company Holidays.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process.This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA), please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.Accepting applications on an ongoing basis until the candidate is identified.
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