W. W. Grainger
On-Site Service Specialist (Full Time)
W. W. Grainger, Minneapolis, Minnesota, United States, 55400
Location:
BLOOMINGTON, MN, US, 55420-1249Work Location Type:
OnsiteAs a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we serve more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.Onsite Service Specialist
About Grainger:
As a leading industrial distributor, we serve more than 4.5 million customers worldwide with innovative technology and deep customer relationships.The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. The OSS needs to be open to working in different customer types and environments.You Will:
Perform machine break/fix activities for different machines at the customer's site.Implement territory work relating to customer inventory projects.Perform data collection at the customer's site to ensure accurate information is collected to help direct the KeepStock implementation process.Perform implementation responsibilities for new customers or new services.Assist customers with staging, labeling, and organizing product at a customer site.Complete product relocation and discontinuation process.Will cover PTO and have route-based responsibilities and activities when needed.Actively listen, ask questions, effectively communicate, and fully engage to provide the best customer experience.You Have:
3 years' experience in customer service or warehouse environment.High School diploma or equivalent.Technical skills and experience solving problems.Ability to manage several projects simultaneously.Valid driver's license in State of residence.Required levels of automobile insurance.Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger:Medical, dental, vision, and life insurance plans.Generous paid time off (PTO) and 6 company holidays per year.Automatic 6% 401(k) company contribution each pay period.Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement.A comprehensive set of emotional, financial, physical, and social wellbeing programs.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.We are committed to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
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BLOOMINGTON, MN, US, 55420-1249Work Location Type:
OnsiteAs a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we serve more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.Onsite Service Specialist
About Grainger:
As a leading industrial distributor, we serve more than 4.5 million customers worldwide with innovative technology and deep customer relationships.The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. The OSS needs to be open to working in different customer types and environments.You Will:
Perform machine break/fix activities for different machines at the customer's site.Implement territory work relating to customer inventory projects.Perform data collection at the customer's site to ensure accurate information is collected to help direct the KeepStock implementation process.Perform implementation responsibilities for new customers or new services.Assist customers with staging, labeling, and organizing product at a customer site.Complete product relocation and discontinuation process.Will cover PTO and have route-based responsibilities and activities when needed.Actively listen, ask questions, effectively communicate, and fully engage to provide the best customer experience.You Have:
3 years' experience in customer service or warehouse environment.High School diploma or equivalent.Technical skills and experience solving problems.Ability to manage several projects simultaneously.Valid driver's license in State of residence.Required levels of automobile insurance.Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger:Medical, dental, vision, and life insurance plans.Generous paid time off (PTO) and 6 company holidays per year.Automatic 6% 401(k) company contribution each pay period.Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement.A comprehensive set of emotional, financial, physical, and social wellbeing programs.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.We are committed to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
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