Proctor and Company
Call Center Team Lead
Proctor and Company, Daytona Beach, Florida, United States, 32118
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Job Title:
Loss Drafts Team LeadFLSA Status:
Non-ExemptDepartment:
Lender SolutionsReports to:
Manager of Lender SolutionsLocation:
Proctor – 166Who are we? What do we do? Company Overview:Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.What’s the culture like at Proctor Loan Protector?At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.What can I expect from working at Proctor Loan Protector?Fun work environment with a variety of workBeing part of a teamAbility to highlight your skillsGreat benefits, pay, and cultureTell me more about this role, what would I be doing?Summary:This position encompasses the understanding of all processes involving Loss Draft Tracking. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjustors, and agents quickly and accurately.Essential Duties and Functions:
include the following. Other duties may be assigned.Oversee the specific client team for loss draft trackingHandle escalated calls for assigned clientsManage, coach, and mentor staffInitiate process improvements and report those to upper-level managementKnowledge of assigned client requirements and expectationsReporting of production standardsManaging workflow and adjusting for prioritiesEnsure service level agreements are metAttendance/Quality/Production must meet or exceed PFI standardsPurchases and maintains office suppliesPursues a course of personal, professional developmentPlanning/organizing—the individual prioritizes and plans work activities and uses time efficientlyInterpersonal skills—the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new thingsOral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skillsWritten communication—the individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written informationProblem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and maintains confidentialityQuality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure qualityAdaptability—the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected eventsSafety and security—the individual observes safety and security procedures and uses equipment and materials properlyQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Required:High School Diploma/GEDProperty claims experienceComputer knowledge required - Proficient in Windows based environmentMicrosoft Office skills required (specifically Excel and Word)Strong analytical skillsCustomer service skills requiredStrong communication skills both written and verbalInsurance/Mortgage servicing knowledgeStrong organizational skillsAbility to prioritize workflow and work in a fast-paced environmentWorks well in a team environmentAttendance/Quality/Production must meet or exceed PFI standardsPreferred:Associate’s or Bachelor’s degree in a business or financial related disciplinePhysical Requirements Necessary on a Regular Basis:Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per daySpeech and hearing sufficient for in-person and telephone communication 7-8 hours per dayVision sufficient for use of a computer monitorSedentary position. Ability to sit at a desk 7-8 hours per dayWorker not substantially exposed to adverse environmental conditionsEmployee must regularly lift, push, pull, and/or move up to 15 poundsAbility to stand, bend, and reach for limited periods of time for filing, retrieving, and organizing office areaWe are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
#J-18808-Ljbffr
Loss Drafts Team LeadFLSA Status:
Non-ExemptDepartment:
Lender SolutionsReports to:
Manager of Lender SolutionsLocation:
Proctor – 166Who are we? What do we do? Company Overview:Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.What’s the culture like at Proctor Loan Protector?At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.What can I expect from working at Proctor Loan Protector?Fun work environment with a variety of workBeing part of a teamAbility to highlight your skillsGreat benefits, pay, and cultureTell me more about this role, what would I be doing?Summary:This position encompasses the understanding of all processes involving Loss Draft Tracking. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjustors, and agents quickly and accurately.Essential Duties and Functions:
include the following. Other duties may be assigned.Oversee the specific client team for loss draft trackingHandle escalated calls for assigned clientsManage, coach, and mentor staffInitiate process improvements and report those to upper-level managementKnowledge of assigned client requirements and expectationsReporting of production standardsManaging workflow and adjusting for prioritiesEnsure service level agreements are metAttendance/Quality/Production must meet or exceed PFI standardsPurchases and maintains office suppliesPursues a course of personal, professional developmentPlanning/organizing—the individual prioritizes and plans work activities and uses time efficientlyInterpersonal skills—the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new thingsOral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skillsWritten communication—the individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written informationProblem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and maintains confidentialityQuality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure qualityAdaptability—the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected eventsSafety and security—the individual observes safety and security procedures and uses equipment and materials properlyQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Required:High School Diploma/GEDProperty claims experienceComputer knowledge required - Proficient in Windows based environmentMicrosoft Office skills required (specifically Excel and Word)Strong analytical skillsCustomer service skills requiredStrong communication skills both written and verbalInsurance/Mortgage servicing knowledgeStrong organizational skillsAbility to prioritize workflow and work in a fast-paced environmentWorks well in a team environmentAttendance/Quality/Production must meet or exceed PFI standardsPreferred:Associate’s or Bachelor’s degree in a business or financial related disciplinePhysical Requirements Necessary on a Regular Basis:Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per daySpeech and hearing sufficient for in-person and telephone communication 7-8 hours per dayVision sufficient for use of a computer monitorSedentary position. Ability to sit at a desk 7-8 hours per dayWorker not substantially exposed to adverse environmental conditionsEmployee must regularly lift, push, pull, and/or move up to 15 poundsAbility to stand, bend, and reach for limited periods of time for filing, retrieving, and organizing office areaWe are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
#J-18808-Ljbffr