Bristol Myers Squibb
Specialist, North American Operations, Scheduling and Cell Logistics
Bristol Myers Squibb, Summit, New Jersey, us, 07902
Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
The Position:The Specialist, North American Operations, Scheduling and Cell Logistics will be responsible for monitoring patient treatment schedules for the manufacturing of BMS's clinical and commercial autologous cellular immunotherapy products. They will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
Key Responsibilities:
Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partnersCreate and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logisticsMonitor collection, delivery, transportation, and manufacturing activitiesTroubleshoot and develop plans of action for issues throughout the patient journeyInteract with internal and external stakeholders over the phone and emailEnsure a positive end-to-end customer experienceExecute escalations and facilitate product returns and product replacementsInput and maintain transactional data related to patient schedules within BMS's scheduling systemDocument feedback from customers and partners as receivedActively participate in tactical and other meetings as assignedFacilitate daily operations activities and meetings including shift turnover on rotating basisProvide real-time scheduling portal support to external usersMonitor and triage requests and issues within the case management systemProvide on-call and holiday support as assignedComply with applicable SOPs, work practices, and other documentationAccountable for individual performanceExecute project tasks as assignedExecute working groups tasks as assignedEducation and Experience:
Bachelor's degree or 3 years of work experienceWork experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferredKnowledge, Skills, and Abilities:
Highly self-motivated, self-aware, and professionalSalesforce CRM experience a plusAble to work independently and in groupsFlexible in responding to quickly changing business needsExceptional customer service orientationSkilled at managing tense situations and de-escalationEager to work with teams from other regions and culturesAble to share workspace for independent and collaborative workStrong sense of ownership and accountabilityFluent reading, speaking, and writing skills required in EnglishWork Environment:
Position is office-based in Summit West, NJ with in-office attendance required a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access.Overtime may occasionally be required as assigned.Weekend and holiday on-call support is required as assigned.Travel is possible and will not exceed 10%. International travel will not exceed once per year.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients' lives through science, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.#J-18808-Ljbffr
The Position:The Specialist, North American Operations, Scheduling and Cell Logistics will be responsible for monitoring patient treatment schedules for the manufacturing of BMS's clinical and commercial autologous cellular immunotherapy products. They will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
Key Responsibilities:
Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partnersCreate and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logisticsMonitor collection, delivery, transportation, and manufacturing activitiesTroubleshoot and develop plans of action for issues throughout the patient journeyInteract with internal and external stakeholders over the phone and emailEnsure a positive end-to-end customer experienceExecute escalations and facilitate product returns and product replacementsInput and maintain transactional data related to patient schedules within BMS's scheduling systemDocument feedback from customers and partners as receivedActively participate in tactical and other meetings as assignedFacilitate daily operations activities and meetings including shift turnover on rotating basisProvide real-time scheduling portal support to external usersMonitor and triage requests and issues within the case management systemProvide on-call and holiday support as assignedComply with applicable SOPs, work practices, and other documentationAccountable for individual performanceExecute project tasks as assignedExecute working groups tasks as assignedEducation and Experience:
Bachelor's degree or 3 years of work experienceWork experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferredKnowledge, Skills, and Abilities:
Highly self-motivated, self-aware, and professionalSalesforce CRM experience a plusAble to work independently and in groupsFlexible in responding to quickly changing business needsExceptional customer service orientationSkilled at managing tense situations and de-escalationEager to work with teams from other regions and culturesAble to share workspace for independent and collaborative workStrong sense of ownership and accountabilityFluent reading, speaking, and writing skills required in EnglishWork Environment:
Position is office-based in Summit West, NJ with in-office attendance required a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access.Overtime may occasionally be required as assigned.Weekend and holiday on-call support is required as assigned.Travel is possible and will not exceed 10%. International travel will not exceed once per year.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients' lives through science, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.#J-18808-Ljbffr