HomeStreet Bank
Customer Service Representative II, Retail Banking (Kahala - Honolulu, HI) - $10
HomeStreet Bank, Honolulu, Hawaii, United States, 96814
Salary Range:
$18.61 - $25.10 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:
September 17, 2024. This job will be open and accepting applications for a minimum of three days from the date it was posted.Benefits* worth writing home about:Medical, dental, and vision coverage for employees and their familiesLife, disability and family leave401(k) and Roth 401(k) with employer matchWellness program, employee assistance program, “Commute Trip Reduction” (CTR) and various employee discountsGenerous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service workFree employee checking account and employee home loan discounts*For eligible employees averaging 20 or more hours per week.EO/AA Employer including Vets and Disabled.Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our
privacy policy .California applicants may click this link
Fair Chance Ordinance for Los Angeles County
to see additional information.Job Description Summary:This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The CSR II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service.Job Details:ESSENTIAL FUNCTIONS:New Accounts/Sales ActivitiesEffectively interviews and profiles new and existing customers in order to recommend appropriate banking products and services.Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers.Participates in sales programs to generate new customers.Must sell financial products and services to meet referral goals and performance evaluation/personal goals.Maintains thorough knowledge of bank products and services.Service ActivitiesActively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy.Supports branch lobby management.Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.Looks for ways to pleasantly surprise our customers.Participates in two community events per year.Teller ActivitiesPerforms daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters.Balances cash drawer independently, maintains cash over and short record within HomeStreet’s compliance policy.May be assigned the control of the vault cash.Effectively perform project responsibilities as assigned.Effectively assist other CSRs in the completion of work assignments and balancing.Operational ActivitiesParticipates in branch audit functions.Follows HomeStreet’s policies and procedures and meet regulatory requirements.Performs all other duties as required.QUALIFICATIONS:Minimum of 2 years cash handling and customer service experience. Banking experience preferred.Some experience in opening new deposit accounts preferred.Demonstrated success in cross-selling banking services and products.Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.Excellent written and oral communication skills are required.PC experience required. Word, Excel and teller/bank software preferred.Must be a self-starter, dependable, able to work within deadlines under pressure.Must possess good judgment, and the ability to accept responsibility and handle confidential information.Ability to work quickly and accurately, to analyze information and make decisions.Willingness to assume additional responsibilities/duties/projects as they arise.High school diploma or equivalent.Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.Requires physical exertion of up to 10 pounds of force occasionally (1/3 of the time) and a negligible amount of force frequently (up to 2/3 of the time) to lift, carry, push, pull or otherwise move self or objects.This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future.Area:
Customer Service (Sales)
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$18.61 - $25.10 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:
September 17, 2024. This job will be open and accepting applications for a minimum of three days from the date it was posted.Benefits* worth writing home about:Medical, dental, and vision coverage for employees and their familiesLife, disability and family leave401(k) and Roth 401(k) with employer matchWellness program, employee assistance program, “Commute Trip Reduction” (CTR) and various employee discountsGenerous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service workFree employee checking account and employee home loan discounts*For eligible employees averaging 20 or more hours per week.EO/AA Employer including Vets and Disabled.Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our
privacy policy .California applicants may click this link
Fair Chance Ordinance for Los Angeles County
to see additional information.Job Description Summary:This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The CSR II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service.Job Details:ESSENTIAL FUNCTIONS:New Accounts/Sales ActivitiesEffectively interviews and profiles new and existing customers in order to recommend appropriate banking products and services.Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers.Participates in sales programs to generate new customers.Must sell financial products and services to meet referral goals and performance evaluation/personal goals.Maintains thorough knowledge of bank products and services.Service ActivitiesActively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy.Supports branch lobby management.Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.Looks for ways to pleasantly surprise our customers.Participates in two community events per year.Teller ActivitiesPerforms daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters.Balances cash drawer independently, maintains cash over and short record within HomeStreet’s compliance policy.May be assigned the control of the vault cash.Effectively perform project responsibilities as assigned.Effectively assist other CSRs in the completion of work assignments and balancing.Operational ActivitiesParticipates in branch audit functions.Follows HomeStreet’s policies and procedures and meet regulatory requirements.Performs all other duties as required.QUALIFICATIONS:Minimum of 2 years cash handling and customer service experience. Banking experience preferred.Some experience in opening new deposit accounts preferred.Demonstrated success in cross-selling banking services and products.Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.Excellent written and oral communication skills are required.PC experience required. Word, Excel and teller/bank software preferred.Must be a self-starter, dependable, able to work within deadlines under pressure.Must possess good judgment, and the ability to accept responsibility and handle confidential information.Ability to work quickly and accurately, to analyze information and make decisions.Willingness to assume additional responsibilities/duties/projects as they arise.High school diploma or equivalent.Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.Requires physical exertion of up to 10 pounds of force occasionally (1/3 of the time) and a negligible amount of force frequently (up to 2/3 of the time) to lift, carry, push, pull or otherwise move self or objects.This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future.Area:
Customer Service (Sales)
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