Portland General Electric
Demand Response Customer Program Manager (Product Specialist)
Portland General Electric, Portland, Oregon, United States, 97204
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
We're hiring for a position open to both mid-career candidates. The level will be determined based on the successful applicant's qualifications, experience, and demonstrated skills during the interview process.
The non-residential Program Manager will manage assigned programs within PGE's business demand response (DR) segment: Commercial Smart Thermostat and the Multi-family Water Heaters programs. These dynamic programs play a key role in PGE's flexible load plan in support of Oregon’s clean energy future.
The Program Manager role will ensure the ongoing success of these programs by continuing to develop and execute the programs’ implementation strategy and by managing both the program and vendor performance. Successful applicants will bring DSM business customer program management experience as well as a passion for being a part of the team shaping the future of PGE.
Department SummaryThe Customer Programs Implementation Team is responsible for implementing PGE’s flexible load customer programs, including demand response. This team also manages the evolution of PGE’s flexible load pilots and programs to ensure that PGE meets the goals of the Clean Energy Plan & Integrated Resource Plan (CEP/IRP) as well as its growing need to create flexible capacity to support decarbonization goals. The Customer Programs Implementation Team works cross-functionally to develop PGE’s Program Roadmaps in service to our customers, business, and regulatory requirements.
Key Responsibilities
Market Knowledge and Program Analysis: Serves as an expert in the target market and provides expertise in analyzing the energy industry market to appropriately position a wide range of programs.
Program Strategies: Leads projects and workstreams to develop innovative, creative, and cost-effective strategies that drive the success of a variety of programs.
Program Performance and Evaluation: Collaborates with others to track program performance, analyze effectiveness, and identify and evaluate enhancements or extensions.
Program Life Cycle Management: Manages the life cycle of programs through the growth, maturity, and decline/discontinue stages.
Internal Collaboration: As a recognized authority in program strategies, leads collaboration with stakeholder departments in executing strategies and planning promotions.
Customer Experience: Leads the design and implementation of customer service processes and procedures to ensure high-quality customer experiences.
Policy Planning and Development: Supports the development of policies, practices, or procedures related to customer programs and services.
External Relations and Communication: As a recognized authority on various program elements, represents the company on committees and maintains relations with industry organizations and trade organizations.
Education/Experience/Certifications
Requires a bachelor’s degree in marketing, communications, business, accounting, economics or other related field or equivalent experience.
Typically, five or more years in DSM program management, an electric utility, marketing, project management or related field.
Certified Energy Manager (CEM) preferred.
Competencies (Knowledge, Skills, Abilities)
Intermediate knowledge of customer program management principles, theories, processes, and practices.
Intermediate knowledge of the features, functionality and benefits of customer programs and services of an electrical utility.
Intermediate skills in researching and analyzing market data and trends.
Intermediate skills in understanding customer needs and challenges.
Intermediate skills in developing program strategies and plans, program budget management and forecasting program growth.
Working knowledge of finance, economic and accounting principles.
Intermediate skills in vendor and contract management.
Intermediate knowledge of tariffs and rate structure.
Intermediate knowledge of advertising/communication channels.
Physical and Cognitive Demands
Ability to adhere to set response times, deadlines, and time-sensitive tasks.
Ability to follow accuracy standards.
Ability to interact effectively and collaboratively within a team environment.
Ability to communicate and problem solve when under stress.
Ability to respond and adapt to frequent change.
Ability to accept and demonstrate self-awareness when provided constructive feedback.
Schedule/Attendance
Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.
Ability to work long hours.
Ability to work a variable schedule.
Ability to report to work and perform work during periods of severe inclement weather.
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
Compensation Range:$87,225.00 - $145,375.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
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We're hiring for a position open to both mid-career candidates. The level will be determined based on the successful applicant's qualifications, experience, and demonstrated skills during the interview process.
The non-residential Program Manager will manage assigned programs within PGE's business demand response (DR) segment: Commercial Smart Thermostat and the Multi-family Water Heaters programs. These dynamic programs play a key role in PGE's flexible load plan in support of Oregon’s clean energy future.
The Program Manager role will ensure the ongoing success of these programs by continuing to develop and execute the programs’ implementation strategy and by managing both the program and vendor performance. Successful applicants will bring DSM business customer program management experience as well as a passion for being a part of the team shaping the future of PGE.
Department SummaryThe Customer Programs Implementation Team is responsible for implementing PGE’s flexible load customer programs, including demand response. This team also manages the evolution of PGE’s flexible load pilots and programs to ensure that PGE meets the goals of the Clean Energy Plan & Integrated Resource Plan (CEP/IRP) as well as its growing need to create flexible capacity to support decarbonization goals. The Customer Programs Implementation Team works cross-functionally to develop PGE’s Program Roadmaps in service to our customers, business, and regulatory requirements.
Key Responsibilities
Market Knowledge and Program Analysis: Serves as an expert in the target market and provides expertise in analyzing the energy industry market to appropriately position a wide range of programs.
Program Strategies: Leads projects and workstreams to develop innovative, creative, and cost-effective strategies that drive the success of a variety of programs.
Program Performance and Evaluation: Collaborates with others to track program performance, analyze effectiveness, and identify and evaluate enhancements or extensions.
Program Life Cycle Management: Manages the life cycle of programs through the growth, maturity, and decline/discontinue stages.
Internal Collaboration: As a recognized authority in program strategies, leads collaboration with stakeholder departments in executing strategies and planning promotions.
Customer Experience: Leads the design and implementation of customer service processes and procedures to ensure high-quality customer experiences.
Policy Planning and Development: Supports the development of policies, practices, or procedures related to customer programs and services.
External Relations and Communication: As a recognized authority on various program elements, represents the company on committees and maintains relations with industry organizations and trade organizations.
Education/Experience/Certifications
Requires a bachelor’s degree in marketing, communications, business, accounting, economics or other related field or equivalent experience.
Typically, five or more years in DSM program management, an electric utility, marketing, project management or related field.
Certified Energy Manager (CEM) preferred.
Competencies (Knowledge, Skills, Abilities)
Intermediate knowledge of customer program management principles, theories, processes, and practices.
Intermediate knowledge of the features, functionality and benefits of customer programs and services of an electrical utility.
Intermediate skills in researching and analyzing market data and trends.
Intermediate skills in understanding customer needs and challenges.
Intermediate skills in developing program strategies and plans, program budget management and forecasting program growth.
Working knowledge of finance, economic and accounting principles.
Intermediate skills in vendor and contract management.
Intermediate knowledge of tariffs and rate structure.
Intermediate knowledge of advertising/communication channels.
Physical and Cognitive Demands
Ability to adhere to set response times, deadlines, and time-sensitive tasks.
Ability to follow accuracy standards.
Ability to interact effectively and collaboratively within a team environment.
Ability to communicate and problem solve when under stress.
Ability to respond and adapt to frequent change.
Ability to accept and demonstrate self-awareness when provided constructive feedback.
Schedule/Attendance
Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.
Ability to work long hours.
Ability to work a variable schedule.
Ability to report to work and perform work during periods of severe inclement weather.
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
Compensation Range:$87,225.00 - $145,375.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
#J-18808-Ljbffr