General Dynamics Information Technology
Customer Service Support Specialist - TS/SCI with Polygraph
General Dynamics Information Technology, Reston, Virginia, United States, 22090
Type of Requisition:
RegularClearance Level Must Currently Possess:
Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:
NoneSuitability:Public Trust/Other Required:
NoneJob Family:
Systems AdministrationJob Qualifications:Skills:
Customer Service, Linux, Mac, Microsoft Windows, Technical SupportCertifications:Experience:
5 + years of related experienceUS Citizenship Required:
YesJob Description:Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.WHAT YOU’LL NEED TO SUCCEED:Education:
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Experience:
5+ years of related experienceRequired Technical skills:Demonstrated experience in customer serviceDemonstrated experience in technical support serviceDemonstrated experience in system administration for Windows and Linux systemsDemonstrated experience troubleshooting hardware, telephony, and videoDemonstrated experience deploying and testing hardware and softwareDemonstrated experience using an enterprise ticketing systemDemonstrated experience installing and maintaining Apple DevicesDemonstrated experience working with Windows Operating SystemsDemonstrated experience working with Linux Operating SystemsDemonstrated knowledge of LAN/WAN architectures and troubleshootingDemonstrated working knowledge with VPN clients such as Cisco VPN and othersSecurity Clearance Level:
TS/SCI with PolygraphDesired skills and abilities:Demonstrated exceptional security practice in working with Restricted Handling (RH) dataExperience working with special systems such as FSA3 and FiCETrained and Certified as a Data Transfer OfficerTrained and Certified as a Krypto handling technicianTrained to support special “Back Room” requirementsAdvanced training in FSA3 and FiCE architecture and in associated troubleshooting proceduresLocation:
Reston, VA - On Customer SiteU.S. Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysSalary Range:
The likely salary range for this position is $75,582 - $102,258. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
OnsiteWork Location:
USA VA RestonAdditional Work Locations:Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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RegularClearance Level Must Currently Possess:
Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:
NoneSuitability:Public Trust/Other Required:
NoneJob Family:
Systems AdministrationJob Qualifications:Skills:
Customer Service, Linux, Mac, Microsoft Windows, Technical SupportCertifications:Experience:
5 + years of related experienceUS Citizenship Required:
YesJob Description:Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.WHAT YOU’LL NEED TO SUCCEED:Education:
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Experience:
5+ years of related experienceRequired Technical skills:Demonstrated experience in customer serviceDemonstrated experience in technical support serviceDemonstrated experience in system administration for Windows and Linux systemsDemonstrated experience troubleshooting hardware, telephony, and videoDemonstrated experience deploying and testing hardware and softwareDemonstrated experience using an enterprise ticketing systemDemonstrated experience installing and maintaining Apple DevicesDemonstrated experience working with Windows Operating SystemsDemonstrated experience working with Linux Operating SystemsDemonstrated knowledge of LAN/WAN architectures and troubleshootingDemonstrated working knowledge with VPN clients such as Cisco VPN and othersSecurity Clearance Level:
TS/SCI with PolygraphDesired skills and abilities:Demonstrated exceptional security practice in working with Restricted Handling (RH) dataExperience working with special systems such as FSA3 and FiCETrained and Certified as a Data Transfer OfficerTrained and Certified as a Krypto handling technicianTrained to support special “Back Room” requirementsAdvanced training in FSA3 and FiCE architecture and in associated troubleshooting proceduresLocation:
Reston, VA - On Customer SiteU.S. Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysSalary Range:
The likely salary range for this position is $75,582 - $102,258. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
OnsiteWork Location:
USA VA RestonAdditional Work Locations:Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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