Technical Manager - Bill to Cash Process

Company DescriptionAt Brightspeed, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.Be a part of the team that will make this vision a reality by designing and building a world-class fiber network and creating a customer experience second to none.Job DescriptionWe are looking for a Technical Manager, Bill to Cash Process to join our growing team. In this role using SAP technologies, you will be responsible for leading and managing the implementation of applications and solutions to support the bill-to-cash process for Brightspeed. You will have a deep understanding of payment, collections, and cash applications processes along with strong experience in SAP BRIM and FICA modules. You will be passionate about inspiring and leading teams directly and indirectly reporting to you and delivering exceptional user experiences while driving innovation through the development of cutting-edge applications.As a Technical Manager, Bill to Cash Process, your duties and responsibilities will include:Develop and implement innovative applications and solutions to support the bill-to-cash process using SAP technologies including BRIM, FICA, and FSCM.Design and build user-friendly applications and interfaces to support payments, collections, credit, and dispute processes.Collaborate with cross-functional teams to gather requirements, design solutions, and deliver results that meet or exceed business expectations.Partner with cross-functional teams to ensure the successful implementation and integration of the applications into the company's overall systems and processes.Develop and maintain a roadmap for the development of these applications and ensure they meet the company's strategic goals and objectives.Be hands-on and engage with internal and external team members to solve complex problems as they arise.Stay up to date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve business outcomes.Manage the entire software development life cycle (SDLC) including development, testing, deployment, and maintenance.Manage a team of developers, testers, and designers to ensure high-quality deliverables.Ensure operational excellence by developing, monitoring, and reporting critical KPIs around application health, availability, and business metrics.Develop and maintain relationships with internal stakeholders and external vendors to maximize business outcomes.Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls.Provide regular updates and reports to senior management on the progress of application development and operations.Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively.Hire, grow, and mentor a diverse technical team in a 100% remote setting.QualificationsWHAT IT TAKES TO CATCH OUR EYE:Bachelor’s or master’s degree in MIS, MBA, or related field.7+ years of experience in delivering business applications, with at least 5 years in SAP BRIM, FICA, FSCM modules delivering 2+ implementations.Strong leadership and people management skills.Proven track record of hiring, managing, inspiring, and growing a team of architects/developers/analysts and delivering high-quality software solutions.Proven experience in payments, collections, credit, disputes, and cash processes.Strong experience in software development life cycle (SDLC) methodologies including Agile.Excellent communication and interpersonal skills.Experience working in the telecommunications industry is a huge plus.Strong analytical and problem-solving skills.Expertise in web and mobile application development, including HTML5, CSS, Java/JavaScript, and React is a plus.PMP or CSM certification is a plus.Additional InformationWHY JOIN US?Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We also invest in technology that enables our entire team to stay connected.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional, and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.Diversity, equity, and inclusion are at the center of our grounding belief in Being Real.When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.For all applicants, please take a moment to review our Privacy Notices:Brightspeed’s Privacy Notice for California ResidentsBrightspeed’s Privacy Notice

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