Cigna Health and Life Insurance Company
Senior Account Manager, Hybrid, Express Scripts
Cigna Health and Life Insurance Company, Delaware, Ohio, United States, 43015
Senior Account Manager, Hybrid, Express ScriptsApply remote type: Hybrid
Locations: St. Louis, MO
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: 24011079
The Senior Account Manager is responsible for ensuring clients and patients receive superior service. A key member of the core client account team, the Senior Account Manager is responsible for overall satisfaction and retention of an assigned book of business. This role manages the day-to-day client relationship and is accountable for core service delivery for clients, working cross-functionally with all operational partners. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. This position utilizes technology, tools, processes, and resources to anticipate and exceed client needs and expectations, collaborating with Account Directors on client activity, expectations, and service needs.
ESSENTIAL FUNCTIONS
Manages day-to-day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
Daily interaction with clients, consultants, and producers providing preventative consultation, analysis, and issue resolution associated with core services.
Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations, and escalated issues.
Accountable for new group and specific product implementations, including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process to meet expected timelines and quality standards.
Leads client-centric team meetings to review operational performance against client’s expectations and needs.
Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention, and upsell opportunities.
QUALIFICATIONS
Bachelor’s degree in a related field or 8 to 11 years of experience.
2-5 years relevant experience with Bachelor’s Degree or Master’s degree and 0-3 years of relevant experience.
Strong PC skills including Microsoft Office products, e-mail, and the Internet.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem-solving skills, process improvement.
Responsiveness, relationship building, and accountability.
Knowledge of the healthcare and PBM industry preferred.
Strong focus on book of business client satisfaction and client retention results.
Demonstrated ability managing projects, utilizing proven project management processes.
Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency.
Strategic mindset.
Strong focus on book of business client satisfaction and client retention results.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients.
Join us in driving growth and improving lives.
#J-18808-Ljbffr
Locations: St. Louis, MO
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: 24011079
The Senior Account Manager is responsible for ensuring clients and patients receive superior service. A key member of the core client account team, the Senior Account Manager is responsible for overall satisfaction and retention of an assigned book of business. This role manages the day-to-day client relationship and is accountable for core service delivery for clients, working cross-functionally with all operational partners. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. This position utilizes technology, tools, processes, and resources to anticipate and exceed client needs and expectations, collaborating with Account Directors on client activity, expectations, and service needs.
ESSENTIAL FUNCTIONS
Manages day-to-day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
Daily interaction with clients, consultants, and producers providing preventative consultation, analysis, and issue resolution associated with core services.
Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations, and escalated issues.
Accountable for new group and specific product implementations, including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process to meet expected timelines and quality standards.
Leads client-centric team meetings to review operational performance against client’s expectations and needs.
Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention, and upsell opportunities.
QUALIFICATIONS
Bachelor’s degree in a related field or 8 to 11 years of experience.
2-5 years relevant experience with Bachelor’s Degree or Master’s degree and 0-3 years of relevant experience.
Strong PC skills including Microsoft Office products, e-mail, and the Internet.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem-solving skills, process improvement.
Responsiveness, relationship building, and accountability.
Knowledge of the healthcare and PBM industry preferred.
Strong focus on book of business client satisfaction and client retention results.
Demonstrated ability managing projects, utilizing proven project management processes.
Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency.
Strategic mindset.
Strong focus on book of business client satisfaction and client retention results.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients.
Join us in driving growth and improving lives.
#J-18808-Ljbffr