Cedent Consulting
Specialist, Client Service Lead -Front Office Solutions
Cedent Consulting, Chicago, Illinois, United States, 60290
Title:
Specialist, Client Service Lead – Front Office Solutions @ Chicago, ILTerms of Hire:
Full Time.Salary:
$115K-135K/yr + Benefits.
Job Description:Front Office Solutions is a new strategic business for Client that provides a holistic digital and service offering for some of the most sophisticated institutional investors across the globe, including foundations, endowments, pension funds, corporations, insurance companies, central banks, and sovereign wealth funds. As asset owners engage in more complex, data-driven investment approaches to asset allocation, their operational needs and demands for high-quality data have skyrocketed. Front Office Solutions provides a holistic, full-service, multi-asset solution that aims to empower in-house investment teams and support their important mission by providing a more comprehensive set of operational services and analytics including portfolio management, investment decision support, operational risk management, CRM/document management, and workflow tools.Responsibilities:Serves as daily point of contact for advanced/escalation of client service needs.Responsible for interpreting, reviewing, and resolving ad hoc client requests.Works with client's operational staff on discovery, problem resolution, and workflow management.Acts as first point of escalation for daily/monthly performance issues as raised by junior team members.Acts as a final reviewer and approver for month-end client cycle, including validating statement-based valuations and delivery of all client data analysis and reporting.Hosts monthly client sign-off meetings to review all data and performance results with clients.Provides final review and sign-off on client output including NAV, allocation, and underlying client performance.Leads new client onboarding, participating in initial client discovery sessions and assisting in project planning.Responsible for the review of all historic data entry and reconciliations during client onboarding.Creates client service level descriptions (SLDs) and any associated client negotiations.Responsible for adherence to client service level deliverables as documented in the respective SLDs.Responsible for detailed management of client investment data including investment transactions, valuations, cost basis analysis, and underlying manager exposure data.Responsible for oversight of all investment reconciliations.Analyzes and communicates output from attribution models and Public Market Equivalent (PME) to clients.Creates materials and conducts ongoing training activities for clients and new FOS team members.Participates in ongoing process improvement discussions.Qualifications:Required Knowledge & Skills:Experience working with complex asset owners including endowments, foundations, and institutional asset managers.Strong understanding of institutional investment industry, including markets, instruments, and funds.Deep knowledge of alternative assets and related operational processes.Experience managing an investment operations team.Deep understanding of investment operational processes and valuation methodologies.Knowledge of performance measurement concepts and standards.Prior experience with multi-asset class portfolio management software.Advanced understanding of Microsoft Suite, especially Excel.Client servicing and relationship management experience.Ability to prioritize, multi-task, and perform effectively under deadlines.Preferred Knowledge & Skills:Experience using VBA, Python, or other programming languages to format large data sets.Qualifications:A College or University degree.A minimum of 7 years of institutional investment industry experience.Completion (or progress towards) of advanced credentials (CFA, CAIA, CPA, MBA) preferred.You Will Enjoy:An opportunity to be a part of a great culture, an awesome team, and a challenging work environment.Apply today to learn more and be part of our growth story.All applications will be kept strictly confidential, and once shortlisted, our team will be in touch with you for further discussions.Department:
ScoutThis is a full-time position.
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Specialist, Client Service Lead – Front Office Solutions @ Chicago, ILTerms of Hire:
Full Time.Salary:
$115K-135K/yr + Benefits.
Job Description:Front Office Solutions is a new strategic business for Client that provides a holistic digital and service offering for some of the most sophisticated institutional investors across the globe, including foundations, endowments, pension funds, corporations, insurance companies, central banks, and sovereign wealth funds. As asset owners engage in more complex, data-driven investment approaches to asset allocation, their operational needs and demands for high-quality data have skyrocketed. Front Office Solutions provides a holistic, full-service, multi-asset solution that aims to empower in-house investment teams and support their important mission by providing a more comprehensive set of operational services and analytics including portfolio management, investment decision support, operational risk management, CRM/document management, and workflow tools.Responsibilities:Serves as daily point of contact for advanced/escalation of client service needs.Responsible for interpreting, reviewing, and resolving ad hoc client requests.Works with client's operational staff on discovery, problem resolution, and workflow management.Acts as first point of escalation for daily/monthly performance issues as raised by junior team members.Acts as a final reviewer and approver for month-end client cycle, including validating statement-based valuations and delivery of all client data analysis and reporting.Hosts monthly client sign-off meetings to review all data and performance results with clients.Provides final review and sign-off on client output including NAV, allocation, and underlying client performance.Leads new client onboarding, participating in initial client discovery sessions and assisting in project planning.Responsible for the review of all historic data entry and reconciliations during client onboarding.Creates client service level descriptions (SLDs) and any associated client negotiations.Responsible for adherence to client service level deliverables as documented in the respective SLDs.Responsible for detailed management of client investment data including investment transactions, valuations, cost basis analysis, and underlying manager exposure data.Responsible for oversight of all investment reconciliations.Analyzes and communicates output from attribution models and Public Market Equivalent (PME) to clients.Creates materials and conducts ongoing training activities for clients and new FOS team members.Participates in ongoing process improvement discussions.Qualifications:Required Knowledge & Skills:Experience working with complex asset owners including endowments, foundations, and institutional asset managers.Strong understanding of institutional investment industry, including markets, instruments, and funds.Deep knowledge of alternative assets and related operational processes.Experience managing an investment operations team.Deep understanding of investment operational processes and valuation methodologies.Knowledge of performance measurement concepts and standards.Prior experience with multi-asset class portfolio management software.Advanced understanding of Microsoft Suite, especially Excel.Client servicing and relationship management experience.Ability to prioritize, multi-task, and perform effectively under deadlines.Preferred Knowledge & Skills:Experience using VBA, Python, or other programming languages to format large data sets.Qualifications:A College or University degree.A minimum of 7 years of institutional investment industry experience.Completion (or progress towards) of advanced credentials (CFA, CAIA, CPA, MBA) preferred.You Will Enjoy:An opportunity to be a part of a great culture, an awesome team, and a challenging work environment.Apply today to learn more and be part of our growth story.All applications will be kept strictly confidential, and once shortlisted, our team will be in touch with you for further discussions.Department:
ScoutThis is a full-time position.
#J-18808-Ljbffr