Team Leader

DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: USA - Altria Client Services Inc., ChesterDivision: SolutionsJob Posting Title: Team LeaderTime Type: Full TimeSUMMARYThe Operations Team Lead has general responsibility for coordinating and supervising all operational activities, which they are assigned to on a daily basis. Under the direction of the Operations Supervisor, the Operations Team Lead is responsible for supervision of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.ESSENTIAL DUTIES AND RESPONSIBILITIESTraining Responsibilities:Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to: shipping, receiving, picking, and/or quality control.Will assist in forklift operation and certification for new and existing associates.Shipping/Receiving Responsibilities:Supervise and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.Efficiently and accurately load orders according to the appropriate doors and trailers.All shipping/receiving/picking functions will be processed as defined by the Standard Operating Procedures.Research discrepancies that may occur in the shipping and receiving process.Customer Service:Responsible for conducting yourself in a professional manner in appearance and communications at all times.May communicate with customers telephonically, electronically, or in person.Prepare required activity reports accurately and efficiently for site management.Quality Control Responsibilities:The quality control functions include but are not limited to using the appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately picked.Will verify products and/or orders meet quality standards, including reporting any damages or discrepancies. Will stack, package, shrink wrap, and label product(s).All quality control functions will be processed as defined by the Standard Operating Procedures.Reports inconsistencies and/or problems to the Operations Supervisor or Operations Manager.Participates in quality meetings.Safety, Housekeeping, and Compliance:Knowledgeable and complies with relevant ISO standards that impact this position, department, and company. Responsible for executing all safety protocols.Will accomplish all job tasks in a manner that promotes safety.Responsible for cleanliness of warehouse.Maintain a clean, neat, orderly work area, and assist in security of the warehouse.Will comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.Participates in safety meetings.Labor Management:Direct the operations of the warehouse work team to achieve prescribed objectives.Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours.Assist Supervisor in maintaining the level of employees consistent with a productive workforce.Participate in establishing work schedules.Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.Assist the Operations Supervisor in ensuring that all associates handle product according to all prescribed quality procedures and guidelines.Responsibility and Authority:Participates in department meetings.Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system; to identify and record any problems relating to the product, process, and quality system; to initiate, recommend, or provide solutions through designated channels.All non-conformities are to be immediately brought to the attention of the Quality Department.Equipment Operation:In performing assigned duties the equipment used can include but is not limited to: sit-down, stand-up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack.Associates are responsible for the upkeep of equipment and reporting of equipment problems.On a daily basis, associates will inspect and perform minor maintenance on the forklift or other equipment.Associates will operate all equipment in a safe and efficient manner following prescribed work methods.Associates must maintain an active forklift certification.Maintenance:Perform or assist in building, grounds, and equipment maintenance as assigned.OTHER DUTIESOperations Team Lead may perform other clerical and administrative tasks as guided by site management to include, but not limited to answering telephones, scheduling appointments, greeting visitors, filing, and record keeping.Willing to work evenings and weekends as needed.Performs other duties as required.SUPERVISORY RESPONSIBILITIESNoneMINIMUM REQUIRED QUALIFICATIONSEducation and/or ExperienceMust have a High school diploma or general education degree (GED).1 year experience working in a logistics/distribution/relevant environment.Able to operate MHE.Certificates, Licenses, Registrations or Professional DesignationsSatisfactory completion of a forklift training program.SKILLS, KNOWLEDGE AND ABILITIESComputer SkillsBasic computer skills.RF Scanners.WMS functions.Language SkillsEnglish (reading, writing, verbal).Mathematical SkillsBasic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.OtherStrong attention to detail accuracy and accomplish job tasks in a timely manner.Ability to perform duties with minimal supervision or guidance.Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.PREFERRED QUALIFICATIONS2-4 years experience working in a warehouse/logistics/distribution environment.2-4 years forklift experience.Current or prior MHE certification.PHYSICAL DEMANDSWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to lift up to 40 lbs while following proper lifting procedures. Must be able to stand on feet for up to 8 hours per day.WORK ENVIRONMENTWhile performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.OTHER INFORMATIONNoneDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at

hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

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