Dealer Services Specialist II (Manheim Riverside)

CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileDealer Services Specialist IIManagement LevelIndividual ContributorFlexible Work OptionNo remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $23.03 - $34.57/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionAre you ready to drive your career forward? We’re hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses). In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable.If you love cars and have exceptional customer service skills, we want to hear from you!What’s in It for You?Here’s a sneak peek at the benefits you could experience as a Cox employee:A competitive salary and top-notch bonus/incentive plans.Exceptional work-life balance, generous time-off policies and accommodating work schedules.Comprehensive healthcare, with multiple options for individuals and families.Generous 401(k) retirement plans with company match.Professional development and continuing education opportunities.Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.Extra perks like pet insurance, employee discounts and much more.What You’ll DoBuild & maintain relationships, coordinate activities associated with the sale of client vehicles and promote Manheim products and services throughout the auction process. Need to ensure client needs meet or exceed client expectations and contribute to efficient sales operations, pre sale & post sale. Here’s a closer look at how you’ll make an impact:Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.Works with clients who purchase units onsite, via email & phone to ensure expectations are met and service issues are resolved.Champions all sale day preparations (pre/post activities) related to in‐lane & digital sales.Investigates, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.Assist and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary. Provide follow up and solutions to clients regarding gate pass issues, missing keys, PSI status, lot damage, sold units, etc.Represents the Dealer Sales Lane at the location on sale days —promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, up sells products and services, etc.Works with department managers, market sales team, and other coordinators to ensure buyer activity and growth. Prepares and sends out Thank You Cards, Gifts and more to VIP clients as well as inactive clients.Develop and strengthen relationships with dealers over the phone, online and at the Auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services.Serve as initial contact for buyers and sellers.Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs).Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels.Coordinates with Recon shops to ensure that repairs are completed in a timely manner Works closely with vehicle check‐in and lot operations to ensure all work is completed on dealer vehicles (i.e., recon, inspections, details, etc.).Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management.Who You AreYou can think on your feet and address issues promptly, maintaining a smooth auction process. You’re committed to following all health and safety procedures and to maintaining strong relationships with dealers. Here’s more on what you have to offer:Minimum:A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field.A valid driver’s license.Strong communication and interpersonal skills.The ability to perform at a high level and adapt within a fast-paced team environment.The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus.Preferred:1 to 3 years of auction experience or 2 to 4 years of dealership experience.Previous experience in sales support role.Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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