T-Mobile USA, Inc.
Principal Product Manager
T-Mobile USA, Inc., Downers Grove, Illinois, United States, 60516
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job OverviewThe Principal Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Principal Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.
Principal Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers' lives.
No day is the same for the Principal Product Manager. Day to day activities or responsibilities include:
Conducting market research;
Generating product requirements;
Determining specifications;
Defining long-term strategy of the product;
Creating the product road map;
Helping drive and support technical delivery end to end;
Defining scope for releases/product increments;
Partnering with stakeholders.
Job Responsibilities:
Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope.
This includes creating, managing, maintaining, and communicating product vision and roadmap.
Identifies target customer(s) for existing or future products, and designs and drives end user product research.
Partners with business, internal/external stakeholders, and Leadership to understand current customer experiences, identifies areas of opportunity.
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
May work with data scientists to answer complex questions or identify meaningful insights from data.
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
Works with stakeholders and follows enterprise process to secure and maintain product funding.
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
Communicates, influences, and sells ideas at SVP/EVP/C-Level and below.
Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
Owns product feature set and positioning strategies to improve customer experience, and drive or support growth.
Leads discussions with external third parties to assess partnerships and licensing opportunities.
Maintains current understanding of tech trends.
Assesses how trends impact the roadmap or create opportunity for innovation of the product.
Also uses this knowledge to guide and advise the broader organization.
Leverages customer insights for product vision, strategy, roadmap, priorities.
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
Creates, manages, fosters an active VOC feed for themselves and team.
Actively looks for opportunities to delight or meet customer’s unmet needs.
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
Creates an environment and culture where the team is immersed in customer-first mindset.
Tests ideas with real customers to ensure that the product delivers the desired benefit.
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams.
Owns and manages product backlog and priorities with our business and technology partners.
Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
Generates and maintains dashboards and reports that track product health and success metrics.
Conducts Product Quarterly Business Reviews (QBR’s) and Steering meetings.
Runs beta and pilot programs with early-stage products and samples.
Collaborates with advertising and public relations to promote product.
Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
Anticipates and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
Accountable for product quality and performance in production environment.
Manages development of adoption tools and training materials.
Identifies execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
Regularly mentors and provides informal coaching to other Product Management staff.
Presents at educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
Develops adoption tools and training material.
Education:
Bachelor's Degree (Required)
Work Experience:
More than 10 years Relevant Product Management experience in an agile software product development environment. (Required)
Knowledge, Skills and Abilities:
Product Development: Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills (Required)
Communication: Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. (Required)
Business Analytics: Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
Customer Experience Management: Mastery level (industry leading) understanding of customer experience. (Required)
Agile: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
SCRUM: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
Technical Writing: Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences. (Required)
Agile Project Management: Experience with Agile backlog/project management tools. (Required)
User Experience: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
Product Management: Experience in delivering large and complex business/technology initiatives. (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:Travel Required (Yes/No): Yes
DOT Regulated:DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): No
Base Pay Range: $133,800 - $241,400
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
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Job OverviewThe Principal Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Principal Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.
Principal Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers' lives.
No day is the same for the Principal Product Manager. Day to day activities or responsibilities include:
Conducting market research;
Generating product requirements;
Determining specifications;
Defining long-term strategy of the product;
Creating the product road map;
Helping drive and support technical delivery end to end;
Defining scope for releases/product increments;
Partnering with stakeholders.
Job Responsibilities:
Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope.
This includes creating, managing, maintaining, and communicating product vision and roadmap.
Identifies target customer(s) for existing or future products, and designs and drives end user product research.
Partners with business, internal/external stakeholders, and Leadership to understand current customer experiences, identifies areas of opportunity.
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
May work with data scientists to answer complex questions or identify meaningful insights from data.
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
Works with stakeholders and follows enterprise process to secure and maintain product funding.
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
Communicates, influences, and sells ideas at SVP/EVP/C-Level and below.
Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
Owns product feature set and positioning strategies to improve customer experience, and drive or support growth.
Leads discussions with external third parties to assess partnerships and licensing opportunities.
Maintains current understanding of tech trends.
Assesses how trends impact the roadmap or create opportunity for innovation of the product.
Also uses this knowledge to guide and advise the broader organization.
Leverages customer insights for product vision, strategy, roadmap, priorities.
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
Creates, manages, fosters an active VOC feed for themselves and team.
Actively looks for opportunities to delight or meet customer’s unmet needs.
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
Creates an environment and culture where the team is immersed in customer-first mindset.
Tests ideas with real customers to ensure that the product delivers the desired benefit.
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams.
Owns and manages product backlog and priorities with our business and technology partners.
Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
Generates and maintains dashboards and reports that track product health and success metrics.
Conducts Product Quarterly Business Reviews (QBR’s) and Steering meetings.
Runs beta and pilot programs with early-stage products and samples.
Collaborates with advertising and public relations to promote product.
Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
Anticipates and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
Accountable for product quality and performance in production environment.
Manages development of adoption tools and training materials.
Identifies execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
Regularly mentors and provides informal coaching to other Product Management staff.
Presents at educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
Develops adoption tools and training material.
Education:
Bachelor's Degree (Required)
Work Experience:
More than 10 years Relevant Product Management experience in an agile software product development environment. (Required)
Knowledge, Skills and Abilities:
Product Development: Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills (Required)
Communication: Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. (Required)
Business Analytics: Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
Customer Experience Management: Mastery level (industry leading) understanding of customer experience. (Required)
Agile: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
SCRUM: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
Technical Writing: Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences. (Required)
Agile Project Management: Experience with Agile backlog/project management tools. (Required)
User Experience: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
Product Management: Experience in delivering large and complex business/technology initiatives. (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:Travel Required (Yes/No): Yes
DOT Regulated:DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): No
Base Pay Range: $133,800 - $241,400
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
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