Veterans Coordinator and Records Specialist

Position Summary:Act as the SCO (School Certifying Official) for Franklin Pierce University. Administer all veteran and military educational benefit programs ensuring the university's compliance. Perform various day-to-day office administrative functions. Maintain student records in the Registrar's Office and communicate appropriate information to constituents. Contribute to managing the registrar and graduation email accounts and transcript and DegreeVerify processing. Provide strong customer assistance to include phone, email and in-person service. Protect the confidentiality of student information in accordance with university policy and FERPA.Essential Functions:Administer all veteran and military educational benefit programs as the SCO for Franklin Pierce University.Manage all aspects of all veteran and military educational benefit programs at the University. Coordinate/Manage all student enrollment certifications.Ensure that the university is in compliance with regard to all veteran and military educational benefit programs.Work collaboratively with colleagues in IT, SFS and IR to meet all reporting requirements and deadlines.Coordinate the coding and tracking of all Veteran and military personnel at the University.Management of the registrar and graduation email accounts, transcript & DegreeVerify processing, receiving of graduation applications and regular office administrative functions.Monitor the registrar email account; process or redirect inquiries as necessary.Assist in managing transcript request processing including send and receive with the National Student Clearinghouse and other vendors.Assist in managing National Student Clearinghouse DegreeVerify request processing.Oversee and disseminate appropriately all correspondence regarding veteran and military educational benefit programs.Position Requirements:A Bachelor's degree or equivalent combination of education and experience.Two years of demonstrated administrative or management experience with at least one year of experience with veterans and military educational benefits is required.The individual must have a desire to serve students and faculty in a personable and professional manner; possess strong interpersonal communication skills and have the ability to think and work both independently and as part of an office team.Has a mastery of the Microsoft Office software package and is proficient with student databases, related report-writers and security requirements.The successful individual is ethical, detail oriented, self-motivated, intuitive and pro-active and is capable of interpreting, explaining, following, applying and enforcing policies and procedures.A demonstrated flexibility and competency in assessing priorities and managing a wide variety of activities in a time sensitive environment is desired.Benefits:At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:Paid Time Off (PTO) : Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.Paid Holidays : Benefit from 20 paid holidays, including a 10-day winter break with full pay.Health and Wellness : Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care.Life Insurance : Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.Disability Coverage : We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances.Retirement Planning : Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment.Educational Benefits : Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs.Additional Perks : Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more!At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations.About FPU:Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential.Our impact extends across a diverse range of learners, including residential undergraduates, online students, and full-time graduate students, through our primary campus in Rindge, NH and additional online and graduate centers in Manchester and Lebanon, NH, Austin, TX and Goodyear, AZ. As we uphold our commitment to excellence, we continually explore innovative models and programs that build upon our rich legacy, guiding students to expand their knowledge, pursue their passions, and graduate as capable, engaged leaders.At Franklin Pierce University, we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission, we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds, all dedicated to advancing our shared goals.As an Equal Opportunity employer, Franklin Pierce recognizes the impact of a diverse community and encourages applications from individuals with varied experiences, backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, pregnancy, age, disability gender identity and expression, protected veteran status or any other status protected by law.Franklin Pierce University (the University) does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment.Inquiries about Title IX may be referred to the University’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both. The University’s Title IX Coordinator is the Vice President for Student Affairs. The Department of Education’s Office for Civil Rights contact information is available at

https://ocrcas.ed.gov/contact-ocr .If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

jobs@franklinpierce.edu

or 603-899-4075. We will make every effort to respond to your request for disability assistance as soon as possible.

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