Czinger Vehicles
Aftersales Manager
Czinger Vehicles, Torrance, California, United States, 90504
Czinger Vehicles is redefining the future of automotive design and manufacturing. Founded in 2019, we're pioneering a new era of performance vehicles through revolutionary, proprietary technology that blends human-AI design with sustainable manufacturing. Our flagship 21C hypercar, celebrated as the world's fastest production vehicle and for its record-setting runs at Goodwood Hill Climb, Circuit of the Americas, and Laguna Seca, showcases the innovation behind over 550 patents in AI-driven generative design, materials, and additive manufacturing. With our three core pillars of dominating performance, iconic design, and revolutionary technology, Czinger is at the intersection of deep technology, consumer products, and high-performance branding. We invite you to join our world-class talent in shaping the future of the automotive industry. Here, you'll be part of a groundbreaking journey that pushes the limits of performance, design, technology, and sustainability.
Purpose
The Aftersales Team at Czinger Vehicles works to ensure a positive customer experience that supports retention and brand loyalty. As the Manager of Aftersales, you will be accountable for the leadership and performance of team members across technical and administrative functions. Working directly at the intersection of technical and business activities, you will be responsible for maintaining a strong connection with department heads, driving the aftersales business, and providing leadership across the workshop, spare parts, and administrative functions.
The Role
Guarantee the service lead time and quality of repairs over timeFunction as key liaison between Czinger Vehicles and retail dealer network service staffManage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making processMaster the management of physical, system/ERP flows, and reports in order to identify any driftUnderstand and anticipate the seasonality of the repair activity on different time scales based on repair and sales historyDevelop skills and versatility of the technical resources available through appropriate trainingMaster the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization)Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards)Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practicesEnsure the maintenance of the dealer workshop organization, as well as the facilities, equipment and toolingEnsure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs)Understand and keep abreast of all federal, state and local regulations that affect their operationsImplement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over timeDrive market communication across the decentralized network, work with local delegate(s), and monitor the activity of the networkBasic Qualifications
5+ years' experience working as an Automotive After Sales Service Manager, including experience with recruitmentExcellent interpersonal and communication skills, both verbal and writtenAbility to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both personal and shared work goalsDesire and drive to always be learningExcellent attention to detail, with ability to multi-task and manage deadlines at the same timeCustomer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departmentsProficient mathematical skillsAbility to apply common sense understanding to carry out instructions furnished in written or verbal formStrong analytical and management skillsFlexibility working with leadership and across all levels of the organizationAbility to use appropriate methods to handle issues in a variety of circumstancesExcellent computer software skills, requiring a high-level proficiency with Microsoft applications, Oracle, TeamCenter, and Siemens NXPreferred Qualifications
Multilingual is a plusPay Range
$128,610—$192,960 USDWhat We Offer:
Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.Inclusive and Collaborative Environment: Join our inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, embracing diversity, and fostering innovation to reduce our footprint by integrating people and technology.Equal Employment Opportunity:
CZV, Inc. is an equal opportunity employer committed to diversity in the workplace. Our positions adhere to all statutory and regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.E-Verify: Right to Work
Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.No agencies, no solicitations, and no calls please.#J-18808-Ljbffr
Purpose
The Aftersales Team at Czinger Vehicles works to ensure a positive customer experience that supports retention and brand loyalty. As the Manager of Aftersales, you will be accountable for the leadership and performance of team members across technical and administrative functions. Working directly at the intersection of technical and business activities, you will be responsible for maintaining a strong connection with department heads, driving the aftersales business, and providing leadership across the workshop, spare parts, and administrative functions.
The Role
Guarantee the service lead time and quality of repairs over timeFunction as key liaison between Czinger Vehicles and retail dealer network service staffManage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making processMaster the management of physical, system/ERP flows, and reports in order to identify any driftUnderstand and anticipate the seasonality of the repair activity on different time scales based on repair and sales historyDevelop skills and versatility of the technical resources available through appropriate trainingMaster the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization)Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards)Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practicesEnsure the maintenance of the dealer workshop organization, as well as the facilities, equipment and toolingEnsure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs)Understand and keep abreast of all federal, state and local regulations that affect their operationsImplement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over timeDrive market communication across the decentralized network, work with local delegate(s), and monitor the activity of the networkBasic Qualifications
5+ years' experience working as an Automotive After Sales Service Manager, including experience with recruitmentExcellent interpersonal and communication skills, both verbal and writtenAbility to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both personal and shared work goalsDesire and drive to always be learningExcellent attention to detail, with ability to multi-task and manage deadlines at the same timeCustomer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departmentsProficient mathematical skillsAbility to apply common sense understanding to carry out instructions furnished in written or verbal formStrong analytical and management skillsFlexibility working with leadership and across all levels of the organizationAbility to use appropriate methods to handle issues in a variety of circumstancesExcellent computer software skills, requiring a high-level proficiency with Microsoft applications, Oracle, TeamCenter, and Siemens NXPreferred Qualifications
Multilingual is a plusPay Range
$128,610—$192,960 USDWhat We Offer:
Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.Inclusive and Collaborative Environment: Join our inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, embracing diversity, and fostering innovation to reduce our footprint by integrating people and technology.Equal Employment Opportunity:
CZV, Inc. is an equal opportunity employer committed to diversity in the workplace. Our positions adhere to all statutory and regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.E-Verify: Right to Work
Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.No agencies, no solicitations, and no calls please.#J-18808-Ljbffr