Audio Visual Support Technician

Job Title: Audio Visual Support TechnicianLocation: Harpers Ferry, WVJob Type: Full-TimeReports To: Head of Government ServicesKEY JOB RESPONSIBILITIESEnter classroom schedules into the digital system.Maintain digital signage content.Perform periodic and monthly checks on all AV equipment, campus digital signage systems, and digital classroom display systems that support ATC training and conference rooms.Provide AV Helpdesk service from 8:00AM to 5:00PM Monday through Friday with guaranteed 1-hour return call response time during business hours.Process Trouble Tickets via email and using customer provided system.Work to primarily resolve all issues to the furthest extent possible.Provide repair and warranty fulfillment of AV/VTC equipment.Coordination of break-fix repair within the terms of manufacturer's warranty.Provide user training via phone or VTC.Monitor projector usage hours and replace all lamps and filters.Maintain operational integrity of digital display and classroom digital signage.Provide monthly activity/status reports.Perform annual inventory updates.Create and maintain AV spreadsheets, charts, tech trackers, and SOPs as needed.Provide scheduling services for digital classroom equipment and display system.Assist with event planning.Maintain supplies and order necessary items when needed.Assist Contracting Officer Representative and Contract Management and Procurement.Format and upload the dining facility menu to the Campus Digital Display System as needed.Familiarity and expertise on Crestron, biamp, Logitech systems, including troubleshooting and installation services.Event support and planning.Must be able to obtain government clearance and have a clean background.REQUIREMENTSMinimum Three (3) years of relevant experience.Understanding of AV technologies to include control systems, switching, DSP, and LCD displays/projectors.Strong verbal and written communication skills.Strong interpersonal skillsAbility to work in a team environment.Excellent problem-solving and critical-thinking skills.Advanced computer skills and software knowledge to include MS Office (Excel, Word, PowerPoint, Outlook) and other company software.Able to lift up to 75 pounds, climb a ladder and work from heights, work in the elements.