NOC Specialist, Charging

This position is based out of our office in Buffalo, NY. We are hiring for overnight positions (11pm - 7am) to support our 24/7 operations.The NOC Specialist works on the Global Charging Operations team in Buffalo, NY. The ideal candidate has experience working a systems diagnostics role or in a NOC and has a passion for fast, tactical action and problem solving. This role is part of the Tier 1 monitoring team working to ensure superior customer experience 24-7 on the Supercharger network. The individual will work closely with Energy Service, Charging Asset Management, internal engineering teams and external parties.

Responsibilities

Responsible for live monitoring, diagnostics, action or escalations for real-time network issues impacting access to charging or customer experienceRole requires issue management and continuous problem-solving working with supporting teams to drive to a resolutionResponsible for ticket creation for real-time but non-urgent issues for supporting teams to resolveProactive review of open network issues tracking against supporting team SLA's and network KPI'sPerform system validations to ensure customer user interface reflects current state of the networkResponsible for incident and escalation response as well as follow-up with the NOC serving as air-traffic control towards internal and external stakeholdersParticipate in holiday campaigns and disruption events to ensure optimal network experience during peak or disruptive travelRequirements

Any combination of education and experience equivalent to a bachelor's degree and 2+ years working in a similar role or industry with 24-7 business operationsExperience coordinating in fast-paced environments and teamsAbility to manage multiple projects with an eye for efficiency and prioritySuperior communication skills with ability to discuss technical topics with a range of audiencesHighly energetic personality, with a flexible attitude towards critical tasksAvailable to work weekends and on holidaysCompensation and BenefitsBenefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation

Associate Advanced Vehicle Technical Support Specialist - $57,800 - $86,700/annual salaryAdvanced Vehicle Technical Support Specialist - $68,000 - $102,000/annual salarySr Advanced Vehicle Technical Support Specialist - $85,000 - $127,500/annual salary+ cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.