BCforward
Field Technical Support
BCforward, Laurel Hill, North Carolina, United States, 28351
Field Technical Support
BCforward is currently seeking a highly motivated Field Technical Support for an opportunity in Laurel Hill, NC 28351.
Position Title:
Field Technical Support
Location:
Laurel Hill, NC 28351
Anticipated Start Date:
14th - October - 2024Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration:
12+ months contract to permanent
Job Type:
[FULL TIME (>%3D40 HRS WEEKLY), [CONTRACT], [Onsite]
Pay Range:
$31.88/hr - $32.87/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Job Description:Essential Job Functions:
Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment.This is a Window environment with many specialized systems used within the Distribution CenterResolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance.Resolves more complex installations and maintenance issues.Instructs customers in the operation and maintenance of systems/equipment.Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.Acts as a liaison with customers on administrative and technical matters for assigned projects.Performs complex analysis and prepares reports on system problem trends and issues.Provides leadership and work guidance to less experienced personnel.Basic Qualifications:
High school diploma or G.E.D.Six or more years of field support experienceExperience working with the company's hardware, software and equipment productsExperience working with customer technology and support requirementsOther Qualifications:
Good interpersonal skills to resolve field support problemsStrong analytical and problem solving skillsGood communication skillsGood time management and organizational skillsAbility to resolve complex hardware/software and equipment problemsAbility to provide guidance to other field engineersWork Environment:
Distribution Center and Office type environmentsMay require weekend work, a rarer occurrenceMay require shift work, a rarer occurrence
Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 229812 when responding to this ad.
BCforward is currently seeking a highly motivated Field Technical Support for an opportunity in Laurel Hill, NC 28351.
Position Title:
Field Technical Support
Location:
Laurel Hill, NC 28351
Anticipated Start Date:
14th - October - 2024Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration:
12+ months contract to permanent
Job Type:
[FULL TIME (>%3D40 HRS WEEKLY), [CONTRACT], [Onsite]
Pay Range:
$31.88/hr - $32.87/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Job Description:Essential Job Functions:
Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment.This is a Window environment with many specialized systems used within the Distribution CenterResolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance.Resolves more complex installations and maintenance issues.Instructs customers in the operation and maintenance of systems/equipment.Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.Acts as a liaison with customers on administrative and technical matters for assigned projects.Performs complex analysis and prepares reports on system problem trends and issues.Provides leadership and work guidance to less experienced personnel.Basic Qualifications:
High school diploma or G.E.D.Six or more years of field support experienceExperience working with the company's hardware, software and equipment productsExperience working with customer technology and support requirementsOther Qualifications:
Good interpersonal skills to resolve field support problemsStrong analytical and problem solving skillsGood communication skillsGood time management and organizational skillsAbility to resolve complex hardware/software and equipment problemsAbility to provide guidance to other field engineersWork Environment:
Distribution Center and Office type environmentsMay require weekend work, a rarer occurrenceMay require shift work, a rarer occurrence
Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 229812 when responding to this ad.