Niagara Bottling
IT Functional Analyst II - CRM/OTC
Niagara Bottling, Diamond Bar, California, United States, 91765
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.Develop lasting relationships with great people.Have the opportunity to build a satisfying career.We offer competitive compensation and benefits packages for our Team Members.
IT Functional Analyst II - CRM/OTC
The IT Systems Functional II will work within the IT Team to support the overall system/ network needs of Niagara's corporate office and plants.Essential Functions
Analyze and evaluate business processes, anticipate requirements, and uncover areas for improvementTrouble shooting daily operational system issues to define root cause and define temporary/permanent solutionsWork with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needsAbility to work in fast paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementationsAbility to work independently with minimal supervisionOrganize, schedule and run meetings to identify Oracle service cloud and/or Oracle fusion application opportunities and system needs
Interacting with multiple departments including but not limited to IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and ProductionDocumenting meeting minutes, action items, issues, and risks
Documenting requirements, process flows, new functionality, and creation of SOP/training materialsTraining super and end users on new functionality and process changesAbility to plan, track, escalate, and deliver upon tasks and timelines assignedAvailable for 24/7 support (scheduled and off hours)Review system design approaches to ensure they fully meet the business requirementsWrite use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirementsProduce key documents, both in written and presentation formatExcellent problem solver with the ability to keep many driving factors and requirements in focusMonitor and improve process and technology and provide insights into overall statusStrong communication and documentation skills, ability to communicate and interact at executive and junior levelsReview system design approaches to ensure they fully meet the business requirementsWrite use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.Produce key documents, both in written and presentation format.Excellent problem solver with the ability to keep many driving factors and requirements in focusMonitor process and technology and provide insights into overall statusTrain business users on new process and functionalityStrong communication and documentation skills, ability to communicate and interact at executive and junior levelsEnd to end Project Management throughout the project lifecycle: including administration, planning, configuration, testing, training, implementation, support, and change managementTrouble shooting systemic and operational system issues to define root cause and determine temporary/permanent solutionsWork with application vendors to identify/resolve application defectsWork with internal and external stakeholder to identify system enhancements and gaps to design and build a sustainable solutionGuide other IT resources as neededProactively identify and address defects/issues independentlyPlease note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.Qualifications
Minimum Qualifications:
2 Years - Experience in Oracle service cloud and/or Oracle fusion application environment2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Design, Implementation, and Testing of Oracle Service Cloud.4 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Competencies
This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Makes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customers
InnovACT
Makes recommendations to continuously improve policies, methods, procedures, and/or productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiency
Find a Way
Seeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blame
Empowered to be Great
Consistently looks for ways to improve one's self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectations
Additionally, the IT Analyst is expected to demonstrate:
Analyze and develop solutions addressing customer needsExperience in Business AnalysisOverall high degree of professionalismStrong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people.Must work independentlyStrong analytical, problem-solving skills and critical thinking skillsAbility to translate complex business needs into use case modelsAbility to manage multiple priorities and projectsStrong written and verbal communication skills including the ability to provide detail documentation of a technology incidentProficient computer skills (i.e. Microsoft Office, Outlook)Excellent interpersonal, communications and analysis skills, planning and organizational proficiency and good business judgmentAbility to delivery effective and professional presentation to peers, management and other professionals within our fieldEducation
Minimum Required :
Bachelor's Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, related field, or equivalent work experiencePreferred (Optimal Candidate):
Master's Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, or related field or equivalent work experienceCertification/License:
Required: NAPreferred: NAForeign Language
Required: NAPreferred: NA
Typical Compensation RangePay Rate Type: Salary
$96,309.20 - $139,648.35 / Yearly
Benefits
https://careers.niagarawater.com/us/en/benefits
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a rsum into this career site or to a hiring manager does so with the understanding that the applicant's rsum will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit rsum to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit rsum into this career site to be eligible for placement fees.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.Develop lasting relationships with great people.Have the opportunity to build a satisfying career.We offer competitive compensation and benefits packages for our Team Members.
IT Functional Analyst II - CRM/OTC
The IT Systems Functional II will work within the IT Team to support the overall system/ network needs of Niagara's corporate office and plants.Essential Functions
Analyze and evaluate business processes, anticipate requirements, and uncover areas for improvementTrouble shooting daily operational system issues to define root cause and define temporary/permanent solutionsWork with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needsAbility to work in fast paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementationsAbility to work independently with minimal supervisionOrganize, schedule and run meetings to identify Oracle service cloud and/or Oracle fusion application opportunities and system needs
Interacting with multiple departments including but not limited to IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and ProductionDocumenting meeting minutes, action items, issues, and risks
Documenting requirements, process flows, new functionality, and creation of SOP/training materialsTraining super and end users on new functionality and process changesAbility to plan, track, escalate, and deliver upon tasks and timelines assignedAvailable for 24/7 support (scheduled and off hours)Review system design approaches to ensure they fully meet the business requirementsWrite use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirementsProduce key documents, both in written and presentation formatExcellent problem solver with the ability to keep many driving factors and requirements in focusMonitor and improve process and technology and provide insights into overall statusStrong communication and documentation skills, ability to communicate and interact at executive and junior levelsReview system design approaches to ensure they fully meet the business requirementsWrite use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.Produce key documents, both in written and presentation format.Excellent problem solver with the ability to keep many driving factors and requirements in focusMonitor process and technology and provide insights into overall statusTrain business users on new process and functionalityStrong communication and documentation skills, ability to communicate and interact at executive and junior levelsEnd to end Project Management throughout the project lifecycle: including administration, planning, configuration, testing, training, implementation, support, and change managementTrouble shooting systemic and operational system issues to define root cause and determine temporary/permanent solutionsWork with application vendors to identify/resolve application defectsWork with internal and external stakeholder to identify system enhancements and gaps to design and build a sustainable solutionGuide other IT resources as neededProactively identify and address defects/issues independentlyPlease note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.Qualifications
Minimum Qualifications:
2 Years - Experience in Oracle service cloud and/or Oracle fusion application environment2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Design, Implementation, and Testing of Oracle Service Cloud.4 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Competencies
This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Makes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customers
InnovACT
Makes recommendations to continuously improve policies, methods, procedures, and/or productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiency
Find a Way
Seeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blame
Empowered to be Great
Consistently looks for ways to improve one's self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectations
Additionally, the IT Analyst is expected to demonstrate:
Analyze and develop solutions addressing customer needsExperience in Business AnalysisOverall high degree of professionalismStrong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people.Must work independentlyStrong analytical, problem-solving skills and critical thinking skillsAbility to translate complex business needs into use case modelsAbility to manage multiple priorities and projectsStrong written and verbal communication skills including the ability to provide detail documentation of a technology incidentProficient computer skills (i.e. Microsoft Office, Outlook)Excellent interpersonal, communications and analysis skills, planning and organizational proficiency and good business judgmentAbility to delivery effective and professional presentation to peers, management and other professionals within our fieldEducation
Minimum Required :
Bachelor's Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, related field, or equivalent work experiencePreferred (Optimal Candidate):
Master's Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, or related field or equivalent work experienceCertification/License:
Required: NAPreferred: NAForeign Language
Required: NAPreferred: NA
Typical Compensation RangePay Rate Type: Salary
$96,309.20 - $139,648.35 / Yearly
Benefits
https://careers.niagarawater.com/us/en/benefits
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a rsum into this career site or to a hiring manager does so with the understanding that the applicant's rsum will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit rsum to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit rsum into this career site to be eligible for placement fees.